CORE COMPETENCIES:

• Strategic Planning
• Financials / Budgets
• Databases Management
• Cyber Security
• Process Improvement
• Vendors / Contracts Managements
• Internet / Application Development
• Data Analytics
• Project Management
• Website
• E - Commerce
• Business Intelligence/Dashboards

WORK EXPERIENCE:

Chief Information Officer

Confidential, Detroit, MI

Responsibilities:

• Lead IT Transformation of Infrastructure, Applications and Software, Vendor Management, Process, and Personnel Re-alignment.
• A member of new leadership team that resulted in court turn-around after being placed under a special judicial administrator
• Attained a 99.9% uptime for all critical systems by adding redundancy (power and systems), system monitoring, UPS, cloud solutions, load balancing, multiple ISP provider and phone POT lines
• Increased public self-service by 30% by implementing online services (payment, case view and request), queue management, public search kiosks, paid printer and digital signage
• Reduced production defects by 99.9% by applying proper testing (Unit, QA & UAT) and change control process.
• Eliminated IT support by over 45% by utilizing self-service, remote support, automations, reporting matrix, user training and empowerment, eliminating common problems and proactive maintenance which resulted in over 50% improved customer response
• Launched initiatives to streamline request process using help desk software by utilizing self-service portal, project request process and resource request process.
• Currently looking to replace current help desk system
• 30% staff reduction by automating process, streamlining support, realignment of work and providing cross training to utilize IT staff more effectively.
• Eliminated operation department as part of the automation with computer room now being a dark room.
• Strong process improvement and project management skills that helped streamline and re-defined IT processes to deliver more efficient service and achieve 98% success project delivery within budget.
• Collaborating with union to remove/improve classification barrier that puts limitation on IT staff.
• Generated matrix reporting matrix (cases, phone, printing, tickets, faxing, security, etc.…) to allow business to make informative decisions.
• Standardized court equipment’s by removing/upgrading older operating systems (XP, 2000/2003 servers) and retiring /consolidating applications to improved support and eliminate unnecessary.
• Utilized team building knowledge to create a more efficient and skilled team by cross-training staff, offering peer and external training and exposing and trusting staff to learn and get out of comfort zone.
• Implemented security initiatives to make court systems more secure by implementing new firewall, Virus protection software, web filtering, performing penetration testing, new security policy to eliminate existing gaps to meeting CJIS security standard
• Implemented Cisco phone system gaining over 30% efficiency for maintenance and utilization
• Implemented Microsoft 365 exchange and 2016 office 2016 and available tools
• Implemented new court CMS Website that Increased web traffic by 125% by improving navigation, features and online self-services
• Implementing access control system for 305 doors, intercoms and time tracking integrations with anticipated 20% saving currently
• Implemented innovative technology such as digital signage, conference and training room presentation tools, ADA courtroom, Video court reporting (JAVS) and courtroom video conferencing, improved wireless service and kiosk self-service to improve court services
• Lead initiative to transform court infrastructure by implementing new Cisco wireless system, upgrading firewall (Fortinet), backup system (Veeam and backup exec), storage(SAN/NAS), switches, UPS, DHCP, reporting, system redundancy, new virus protection software(Kaspersky), Network monitoring tools(SolarWinds), winding patching(WSUS), license management (KMS)vacation, software deployment(SCCM), password reset, computer equipment asset management and operating system standardizing(servers and PCs).
• Implementing disaster recovery to support court business continuity plan. Utilizing Microsoft Azure and Data National AS400 hosting
• Improved system security by performing penetration testing, security standardization using role base, audit notification and reporting.

Technical Environment: Case management system, website, phone systems, servers (2003 - 20128), Call Center, Cisco Switches, iPrism, Firewall (checkpoint, Fort iGATE). Exchange server, VMware, DHCP, Networking, reporting, VoIP, Digital display, SAN/NAS, DHCP, UPS, JAVS, KMS, WSUS, SCCM, AS400, Security, Polycom conferencing, AS400 Virtual tape backup, systems, SolarWinds, Cisco wireless, Barco ClickShare, Visual-Click Security file audit and Zero help desk, SingleWire informaCast emergency notification, XMediusFAX fax server, PaperCut

Leader - IT Application Development and Support

Confidential, Detroit, MI

Responsibilities:

• Managing 11 million dollar CRM project utilizing third party vendor and internal resources
• Technical lead in CRM project involved in design, integrations, environment planning, testing and deployment
• Leading multi-million dollar health care reform(HCR) project to provide integration with governmental public exchange
• Successfully launched three HCR sales applications in accordance with governmental deadline
• Managed multiple call center overflow and call recording initiatives.
• Lead Unify/Siemen phone upgrade for call center applications.

Technical Environment: OpenScape call center, Verint call recording, IVR, Pega CRM, SalesLogix, eHealthInsurance, Connecture InsureConnect and Norvax

Deputy Director of Application Development and Support

Confidential, Detroit, MI

Responsibilities:

• Successful in creating department stability and gaining customer trust following major departmental problems resulting in major turnover due to reduction/loss with most IT top management being let go
• Transformed IT support and organization interaction practice fostering strong collaborative work environment with application support group and help desk teams that improved responsiveness with limited staff
• Eliminated application support for applications by identifying and addressing frequent help desk issues
• Managed IT application needs of 7 elected officials’ areas (treasurer, clerk, commission, etc…) and 11 county departments
• Managed daily operations of technology-diverse IT team; established priorities, developed standards and set deadlines
• Managed migration of applications from Novell servers with 100% success rate
• Managed vendor (Secure-24, OpenText, etc…) relationship and support for JD Edward and People Soft enterprise applications
• Involved in disaster recovery initiative for selected applications.
• Responsible for evaluating technology use & needs and recommending improvements, such as hardware & software upgrades

Technical Environment: C#, ASP.NET, SQL, Server 2000/2008, JD Edward, PeopleSoft, Reporting service, IIS 6.0/7.5, ASP, Visual Basic 6.0, VBScript, stored procedures, Visual Studio 2008/2010, ArcGIS, Heat Help Desk, Solarwinds, Open Text (Business Process Management (BPM), Vignette, eLearning, Livelink (Document Management), RedDot (CMS), BS&A,EMR, WebFocus, ProLaw, PC3,Paybase, Vitals

Manager of Information Technology

Confidential, Detroit, MI

Responsibilities:

• Implement Microsoft business Intelligence utilizing Microsoft Reporting Service.
• Implemented successful e-commerce portal enterprise solution which Increased web traffic by over 87%
• Achieved over 50% efficiency by implementing new Microsoft Dynamic GP accounting system
• Managed all vendor contracts which included negotiating the e-commerce/portal solution below market value
• Assume overall financial accountability for the IT department including developing and managing the annual IT budget
• Member of company leadership team for strategic planning as well member of IT leadership for Ilitch-owned companies
• Instrumental in company launch of social networking initiative to support company sales growth
• Successfully launched Salesforce CRM for lead management process as well as MS reporting service
• Implemented backup and disaster recovery process that attained a 99.9% uptime for all critical systems
• Attained over 98% project success rate for all new initiatives by introducing and utilizing waterfall and Agile systems development life cycle (SDLC) and implementing development process with different environments, version and change control process.
• Reduced production defects by 99.9% by applying Quality Assurance and proper user acceptance testing and approval process.

Technical Environment: C#, ASP.NET, SQL, Server 2000/2008, Great Plains 9.0, Reporting Service, IIS 6.0/7.5, ASP, Visual Basic 6.0, VBScript, Stored procedures, Photoshop, Flash, Crystal Reports, Vehicle tracking system (XataNet), Lyris, CSS, Mobile, Salesforce, Subversion(SVN), Visual Studio 2008/2010, VMware, Clustering

Manager of Information Technology

Confidential, Troy, MI

Responsibilities:

• Successfully led transition of purchased multi-million dollar company from Utah to Michigan; promoted to Manager after project completion; company is currently highest growing business unit
• Managed over 30 clients nationwide for electric and water statements printing and online processing
• Managed all company projects to ensure timeline and budget were met; directly reported status to all project stakeholders
• Achieved 100% efficiency by automating all manual job execution processes and eliminating job scheduler position; automation provided clients with the ability to run jobs at their convenience using website
• Developed in-house bug-tracking system to capture issues and later provide root cause analysis for process improvement
• Reduced development time for new client launch by 50% by implementing common code library for rapid deployment
• Led successful migration effort of mainframe applications and databases to client/web application environments
• Introduced development process utilizing waterfall SDLC along with version and change control processes.

Technical Environment: VB.NET, ASP.NET, SQL, Server 6.5/2000,Crystal Reports, MS Project 98, Great Plains, IIS 4.0/5.0, ASP, COM&ADO, Cold Fusion, Java, XML, VB 6.0, VBScript, C/C++, stored procedures, Mail Manger, Batch Job Scheduler, Photoshop

Developer/Business Analyst/Project Manager

Confidential, Livonia, MI

Responsibilities:

• Responsible for system/detail design, task assignment, environment setup, and database design
• Developed internal applications using VB 5.0/6.0, ASP, SQL Server and Crystal Reports

Technical Environment: Crystal Report 7.0, SQL Server 6.5/2000, MS Project 98, MS Access, IIS 4.0, Asp, Com & ADO, Xml, Visual Basic 6.0, SQL Server Stored procedures, FrontPage, Visual Interdev 6.0 Wise Install master 8.0, JavaScript, HTML/DHTML, CSS

Software Engineer

Confidential, Troy, MI

Responsibilities:

• Developed accounting software using VB 5.0/6.0, SQL Server and Crystal Reports
• Worked on the development of Acuity ( Confidential ) Financials Sales Order and Inventory Management modules

Technical Environment: Crystal Reports, SQL Server 6.5/2000, COM & ADO, VB 6.0, MS-Stored procedures, Confidential accounting software