SUMMARY:

• 9 years of experience in Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com Platform, Database Management Systems and J2EE technologies.
• Experience with Salesforce Customization, Security Access, creating profiles , roles, users, page layouts, email services.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Confidential classes .
• Extensive experience in Salesforce.com development, including Visual force Page, Component, Confidential Class, Confidential Trigger, Unit Test, Batch Confidential, Schedule Confidential, etc.
• Researched and troubleshoot emerging application and run time issues, from Web Logic configuration issues. Developed Python/Jython, ANT builds scripts and auto deployment process.
• Installed and configured iPlanet/Apache Tomcat, JBOSS Plug-ins for Web Logic.
• Extensive experience working with configuration management tools such as Jenkins, Git, Apache Subversion (SVN).
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and Lightning connect.
• Created Server Confidential Controller for Salesforce Lightning Experience.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Set up automated testing through Jenkins. Debugged errors and drove fixes to resolution. Excellent knowledge of Salesforce.com's SOQL, SOSL, Web Services, Security Model, Data Loader, Profiles, Roles, Custom Object/Fields, Email Templates/Handling, etc.
• Integrated Salesforce with external applications using Force.com APIs (SOAP and REST) and developed Salesforce Confidential SOAP and REST web service classes. Experience working on XML and JSON formats also by creating Parsers Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experienced in integration of Salesforce.com with external applications by using Web Services API , Metadata API , SOAP , and IBM websphere .
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Developed business partnerships with industry leaders and collaborated to create new operational monitoring services for cloud services
• Responsible for the daily operation of sales offices within various Sales communities Gathered necessary information needed to complete quarterly Competitive Market Analysis
• Worked on service max for customer service and Management
• Experienced in Data transfer UNI, BY-Directional.
• Worked as The Salesforce.com Administrator will report to Sales Operations will own our SFDC instance and support multiple organizations at ServiceMax
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Used data migration tools such as Confidential Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Have good experience in Trigger, Test Methods, CPQ, APTTUS and writing SOQL and SOSL queries.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.

TECHNICAL SKILLS:

SalesForce.com: Configurations, Confidential Classes, Triggers and Visual force (Pages, Component & Controllers), Eclipse Force.com IDE, Custom Objects, Data migration, Record Types, Workflows, Email Templates, Data loader, SOQL, SOSL, Force.com Excel connector, Desktop Integration, Chatter

Operating Systems: Windows 98/2000/2003/ XP/Vista/7/8, UNIX, Mac

Programming Languages: C, C++, JAVA, PL/SQL, SQL, Confidential, AJEX

Web Technologies: HTML, XML. CSS

J2EE Technologies: JavaScript, XML, HTML, XHTML, CSS, AJAX, Bootstrap, JQuery, AngularJS.

Scripting Languages: VBScript, JavaScript

Databases: MS Excel, SQL Server 2005/2000, Oracle 10g/9i

Tools: Microsoft Visual Studio2008, Microsoft Visio, Visual Studio 6.0, Confidential Data Loader, Jitter bit Data Loader for Salesforce

EXPERIENCE:

Confidential, Las Vegas, Nevada

Salesforce Developer

Responsibilities:

• Skilled the roles of Salesforce.com Administrator in the organization.
• Employed Data Loader to read, extract, and load data from CSV files.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce
• Responsible for the daily operation of sales offices within various Sales communities in Confidential .
• Gathered necessary information needed to complete quarterly Competitive Market Analysis.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Managed Auto response rules if customers approached beyond the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developing a Lightning App with Lightning Design System.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Confidential SOAP/REST Services.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.

Environment: Saleforce.com platform, Confidential Language, Confidential Triggers, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Soap, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Arkansas

Salesforce Developer/Administrator

Responsibilities:

• Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Using a variety of systems, such as Salesforce, Apptus configure price quote (CPQ), iPartner, Docu Sign and a number of ERP systems
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Analyzed visual force pages and made changes to work efficiently in both classic and Lightning mode.
• Implemented Lightning components
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in SharePoint to Salesforce Automation Process (SAP) integration.
• Created Server Confidential Controller for Salesforce Lightning Experience.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Confidential Classes, Controller Classes, extensions and Confidential Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Experience in using meta-data migration tools like Data Wizard, Data Loader and Jitterbit.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, SAP, Salesforce CPQ, Force.com Explorer, Lightning, Soap, REST, Marketing cloud Admin, Marketing cloud Integration, Agile Development Methodology.

Confidential, Deerfield, IL

Salesforce Consultant

Responsibilities:

• Attending daily AGILE SCRUM meetings and update the status on day-day basis with what is done and what has to be done.
• Played the role of Salesforce.com Administrator, Analyst, and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Designed, developed and deployed Confidential Classes, Controller Classes and Confidential Triggers for various functional needs in the application using Force.com IDE.
• Created email templates in HTML and inbound emails using Visual force for the clients and customers
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, Confidential classes, visual force pages to reach the needs of organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Worked on Eclipse IDE to build the application.
• Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize salesforce.
• Having worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.

Environment: Saleforce.com platform, Confidential, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer and Eclipse IDE Plug-in.

Confidential, IN

Salesforce Developer

Responsibilities:

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Confidential Classes and Confidential Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA

Environment: Saleforce.com platform, Confidential Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential, Houston, TX

Salesforce Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business processes and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements. Created and maintained users, profiles and roles.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field and page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings. Created and deployed several reports for different user profiles based on the need in organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing
• Examined the necessities with business team and transformed the requirements into full technical necessities
• Involved in identifying and planning new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.

Environment: : Salesforce, Import Wizard, Confidential Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

Java Developer

Responsibilities:

• Designing and web development of User Interfaces using JSP, HTML, and CSS.
• Worked on Eclipse as the development environment CVS as version controller.
• Called Stored procedures in Oracle using callable statements in JDBC.
• Part of team in designing and developing application in n-tier fashion as per struts based MVC architecture.
• Developed the application using Servlets, Action Forms, JSP and Session Beans.
• Utilized various J2EE design patterns to develop the business modules based on the required functionality.
• Developed Shell Scripts for automating the closing doc process. Used JavaScript front end Validations.
• Developed session beans and entity Beans representing business logic abstractions.
• Used the Java Collections API extensively in the application.
• Designed prototypes for user web pages using Adobe Photoshop & Dreamweaver and provided backend functionality to the same using HTML & CSS
• Implemented Enterprise Java Beans (EJB) to interact with the database to insert, update, delete and retrieve values efficiently.
• Converted reusable services into Web-Services using which can be accessed across the enterprise.
• Responsible for Testing - unit testing and integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Tested application on various levels like integration and system testing by utilizing various methodologies.

Environment: Java, JSP, Oracle, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML, CSS, API, EJB, JUNIT, Struts, Java Beans.