PROFESSIONAL SUMMARY:

• Over 7 years of IT experience with above 5 years experience in the Salesforce.com CRM Platform working on as Administration, Development, Integration, Communities and Classic to lightning migration and with 2 years of experience in developing applications using Java/J2EE technologies.
• Worked on multiple SFDC projects as Administrator and Developer.
• Involved in various stages of Software Development Life Cycle (SDLC).
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Good knowledge on Apex development in Creating Objects, Lightning Application , Triggers, Apex Classes, S - controls, Standard Controllers, Org - Wide default , Custom Controllers and Controller Extensions.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration and Deployment of applications to Force.com platform.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center.
• Experience on Lightning for customizing Reports and Dashboards for business use.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Good Knowledge on Salesforce1 Mobile development .
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Have knowledge in Service Cloud console with exposure to computer telephony integration ( CTI) adapters.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced working with salesforce.com sandbox, production environments, also with Eclipse IDE Force.com Plug-in environments.
• Logs to catch Exceptions and execute Governors and Limits.
• Having experience on maintaining 900 users in sales force.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Apex, Batch Class, S: Control, Force.com Explorer, Visual force (Pages, Components &Controllers) Lightning, CPQ, Integration, SOQL, SOSL, Apex Data Loader, Apex Language, Workflows, Approvals, Apex Classes, Email Templates, Formulas, Validation Rules, AppExchange tools like Conga, Roles & profiles, Apex Triggers, Dashboards, Custom Objects.

SFDC Tools: Eclipse, Force.com Eclipse IDE, APEX Data loader, Command Line Data Loader & Work Bench.

Programming Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

Web development: XML, HTML, CSS, Visual force, Web services, jQuery, Ajax. Java Script, SOAP API, REST API.

Operating Systems: Windows XP, Vista, 7, Windows 2000/2003/2008.

IDE: Force.com IDE, Eclipse, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, Minnesota

Sr. Salesforce Developer/ Lightning Developer

Responsibilities:

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Created modern Enterprise Lighting Apps combining Lightning Design System, Lightning App Builder and Lightning Component Features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience .
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards and created custom objects which includes lookup and master detail relationships based on business requirement.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Working experience with jQuery, JSON (HTML 5, CSS, CSS3).
• Implemented CPQ System (Configure, Price, Quote software) to improve user experience in the Quoting process using Salesforce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production .
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Involved in Field & page layout customization for the standard objects like Account, Contact, and Leads.
• Worked on developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Communicating with executive management on project status and overall project progress against Confidential .

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Fremont, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business,technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in building marketing programs which consists of email, trigger and operational campaigns using marketing automation tool called Market.
• Involved in validating the various fields in the screen by using Java Script and AJAX.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Windows XP Pro, Windows service 2003, Force.com Platform, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Java Script Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data loader, Email Services, Security Controls, WSDL, AJAX.

Confidential, Houston, Texas Area

Salesforce Developer/Admin

Responsibilities:

• Implemented salesforce administration like Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on case management like Email to case, case assignment and case escalation Functionality.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Writing Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications.
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool.
• Implementing CPQ using Zuora and integration between salesforce and ZUORA.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Experience in Sales cloud, Service, custom cloud, Chatter, and app Exchange applications.
• Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Sales force.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.

Environment: s: Salesforce.com, Apex classes, apex triggers, batch classes, VF pages, and work flows, approval process, validation rules, SOQL, SOSL, SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as Salesforce Admin support governing user Account Creation, personal information Setup, Password Reset, Roles & Profile creation, User group creation, updating company Profile and Network access setup.
• Involved in setting up Field level access for each custom object created based on the user’s role within the organization. Developed various Custom objects, Tabs, Entity-Relationship data model, Validation rules, Components.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects.
• Created Workflow rules and defined related tasks, time Triggered tasks, Email alerts, filed updates to implement business logic. Customizing Custom Objects, Tabs, Fields, Page layout as per the business need.
• Performed complete analysis of existing systems and business processes related to sales, service, and Channel Partner and involved in supporting these processes.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages .
• Implemented Visual Flows for automatic sales and service process in Sales cloud and Service Cloud.
• Hands on experience on service max for customer service and scheduling.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained User Roles, Security, Profiles, and Workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential

Java Developer

Responsibilities:

• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Developed the code using Agile methodology with daily meetings to keep track of the progress and issues pertaining to the project.
• Used Eclipse in developing different J2EE components.Used Servlets, JSPs and Struts framework.
• Analyzed the requirements and designed the ER diagrams in accordance with the specifications.
• Responsible for developing some of the PHP based frameworks.
• Developed the programs using HTML, JSP, XML, and Servlets.
• Used SQL Queries and Stored Procedures extensively in retrieving the contents from SQL Server .
• Used JSP for taking the user input and sending it to the Java business classes.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Involved in testing using Junit.

Environment: Servlets, JSP, JDBC, HTML, Eclipse, Java, J2EE, JavaScript, Ajax, Servlets, XSL, XML, Microsoft Visioand Windows XP.