PROFESSIONAL SUMMARY:

• Around 8+ Years of IT experience that includes 6+ years’ experience in Salesforce.com CRM Platform and 2+ years of experience with Web technologies.
• Salesforce Certified force.com Developer (Dev401) and Certified Salesforce Admin (ADM 201).
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.
• Strong knowledge on Administration setup, Apex, Visual Force, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in modifying Visualforce Pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Salesforce Lightning Experience - Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events, and Server-Side Controller.
• Extensive experience in lead, case management, web-to- lead, Web-to case, Email-to- case.
• Worked on CPQ configuration and integration.
• Made enhancements CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
• Experienced with DBamp with Microsoft SQL Server, SQL & PL/SQL databases.
• Good experience with SQL, HTML, XML, CSS and JavaScript.
• Configured Dell Boomi with Sales Force CRM, Microsoft Dynamics CRM, Flat Files and Success Factors.
• Provided Salesforce.com w Wave Analytics architecture and administration including advanced configuration such as creating and managing custom objects, fields, formulas, validation rules, triggers, custom workflow, and approval processes. Working on all aspects of Salesforce.com and Wave Analytics architecture and custom configuration and technical/functional capabilities, including changes and potential system implications. Project management methodology Agile/Kanban.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Worked on Apttus configuration, pricing, discounting, approvals and proposal generation.
• Excellent understanding of CRM business processes like Lead Management, Account Management, Case Management, Quote and Forecasting.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Databases: MySQL, Oracle, Microsoft SQL Server, JDBC

Languages/Technologies: Apex, Java, Java Script, UML, HTML,SQL, CSS

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Google Drive, Eclipse IDE

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Admin

Confidential, St. Louis, MO

Responsibilities:

• Implemented Wave Analytics dashboards for business customers
• Involved in articulating Wave design and implementation best practices
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Salesforce WorkBench to perform SOQL and other DML operations like Data Loader and Query Editor in Developer console.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Overseeing software engineering, configuration, debugging, and related support tasks for Customers implementing Apttus X-Author for Excel product.
• Experience working on communities on landing page with Partner Template using lightning components query using wrapper classes.
• Responsible for enhancements, upgrades, data conversions, and report development for multiple business groups with varying needs. Data migration from other CRM's, ETL, customization, integration with Bloomberg AIM, Outlook, Wave Analytics and company's website integration for shareholders dedicated access.
• App Exchange ("APEX ") and development skills; leveraging Wave Analytics - utilizing PIGQL/JSON/XMD editing.
• Worked on java script chat buttons in Live agent, deployment using live agent Id to testing, UAT, Prod. To case creation using Apex class, sent notifications using process builder, Web to case, Email to case.
• Worked on translation workBench to convert web to case form in different languages using a language parameter.
• Testing CPQ Integration with ERP
• Experience in Apttus X-author tool for building the proposal and agreement templates.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.

Environment: Saleforce.com platform, Apttus, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Web Services, Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Salesforce Developer

Confidential, Atlanta, GA

Responsibilities:

• Maintained, created profiles and assigned roles to the profiles as per the requirements of the project. Implemented object level and field level security.
• Worked on minor enhancements of the project. Managed ongoing support requests and administrative needs of users.
• Helping the business team in carrying out the User Acceptance Testing.
• Designed and implemented the custom objects, page layouts, custom tabs to suit the application.
• Defined tasks like time-triggered tasks, email alerts, field updates to implement business logic.
• Deployments of the code developed in the developer sandbox to the test sandbox and the production sandbox.
• Maintaining documentation of the current processes like migration plans, standard operating procedures and web statistics in relation to the business requirements.
• Modified and updated existing tool approval processes as per the business requirements.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Design, development, deployment and management of multiple integration process like Dell Boomi platform.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Developed VisualForce Pages for certifying the User data available for scrubbing.
• Integration with cloud share through web services. Used Java ANT for testing and migrated the code to the deployment instance after testing.
• Integrated Salesforce data and external data into Wave Analytics to enable users to explore and visualize the data with explorer and designer.
• Expertise in handling wave dashboard json and Ability to write SOQL queries across multiple objects within the SFDC database.
• Worked on selection binding and result binding for wave dashboard.

Environment: Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL

Salesforce Developer

Confidential, Detroit, MI

Responsibilities:

• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns and cases.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
• Interacted with various teams in order to resolve those tickets on time.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on role hierarchy & sharing rules to configure visibility.
• Created and deployed several reports using force.com platform.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.
• Used 'Service Now' tool to track incident ticket statuses and history.
• Wrote Apex code to convert lead to a contact and associate the contacts with accounts.
• Implemented Email-To-Case and Web-To-Case and web-to-lead implementations.

Environment: Salesforce.com Platform, Data loader, Work flows, Force.com, Custom Objects, Reports, Profile Level Security, Sandbox data loading, Eclipse IDE Plug-in, Record Level Security, Dashboards, share point, Thru adhoc file transfer.

Salesforce Developer/Admin

Confidential

Responsibilities:

• Performed the role of Salesforce.com System Analyst and Administrator.
• Participated in business process analysis and Requirement Gathering Sessions & JAD Sessions.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Implemented Lead Management, Case Management.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Integrated Microsoft outlook with Salesforce.com to track communication with the leads.
• Designed and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto-response rules to automate business logic.

Environment: Force.com, Apex, Visual force, Sharing Rules, Workflows & Approval Process es, Triggers, S-Objects

Web Developer

Confidential

Responsibilities:

• Design and development of Web pages using HTML, CSS including XML.
• Handled all aspects of the web application including maintaining, testing, debugging and deploying.
• Responsible for the design of client websites right from the conceptualization stage.
• Implemented dynamic page elements and form error validations using JavaScript.
• Worked with teams where requirements are constantly being implemented, tested and improved.
• Designing UI patterns and UI applications with the help of Adobe products like Adobe DreamweaverCS3, Adobe Photoshop CS3/CS.
• Worked on Cross-Browser compatibility and fixed the bugs for several browsers.
• Continuously provide input to project management activities throughout the project life cycle, influencing scope, risk plan, project plan, issues and status.

Environment: HTML, CSS, JavaScript, Tomcat web server, Usability Testing, Agile methodology.