PROFESSIONAL SUMMARY:

• Over 8+ Years of experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications with Good Experience with Salesforce.com CRM, Force.com Platform as Developer/Administrator.
• Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
• Experience in Salesforce.com MVC architecture, designed and developed business layers with Controllers (Custom, Extension classes) using Apex and presentation layer with Visualforce pages.
• Strong experience in designing and developing salesforce customizations using Apex Classes, Triggers and Visualforce pages with Custom, Extension controllers.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visualforce Tabs, Custom Objects, S - controls, Standard and Custom Reports, and Dashboards.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals, and Activities.
• Experience on Salesforce CRM platform and Worked on the different environment of SFDC such as Sales Cloud and Service Cloud.
• Worked on creating relationships, junction objects like master-detail, lookup, roll-up summary fields, validation rules.
• Hands on experience in querying the SFDC database using SOQL and SOSL queries, and governor limits.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, jQuery and developed Custom Visualforce Components.
• Proficient in salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, Email Services.
• Strong experience in building business logic using a declarative configuration like Workflow Rules, Approval Process and associated actions like Field Update, Email Alert and Creating a Task.
• Proficient in creating Lightening applications, combining Lightning design system, Lightning App builder and Lightning component features.
• Develop and maintain reliable and comprehensive reports and dashboards that help drive business decisions.
• Well versed in cloud computing and integration by using Salesforce.com API, Batch Apex, Web Services with third-party applications and AppExchange.
• Worked with salesforce Process Builder and consolidated exiting workflow rules with process builder.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Worked on building salesforce standard/custom report types, Reports, Dashboards and Analytic snapshots across various objects for different business groups.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented CTI integration with cloud technology and on-premise infrastructure for Salesforce.
• Performed data analysis for data migration, integration to Salesforce from other databases and performed Data migration using Data Loader, Informatica, Demand tools.
• Strong experience in deploying salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool (Ant-based script) and Eclipse.
• Proficient in Oracle, MS SQL Server, MySQL databases SQL, PL/SQL Stored procedures, Functions, Triggers, and Packages.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

Net Technologies: ASP.NET, ADO.NET, AJAX, Web Services, WCF.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Arkansas

Responsibilities:

• Developed Lightning Components and Lightning Apps to provide better and more interactive interfaces, which would help with the enhancement of sales, to end users; involved in analyzing the implementation gap between Salesforce Classic and Salesforce Lightning.
• Designed and developed the Lightning Community website for marketing using Lightning Community Builder, Lightning Components, SLDS, Lightning Events, HTML, CSS, and Lightning Controllers.
• Implemented Salesforce Lightning Components for a small set of users within the organization; worked on customizing Reports and Dashboards for business use using Salesforce Lightning.
• Performed and documented system and regression testing in support of hotfixes, minor enhancements, and defects.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Provided ongoing salesforce.com maintenance and administration services including periodic data purging, custom objects, workflow.
• Allowed the business users to create highly complicated and intuitive reports very easily, that refresh in real time.
• Written apex Batch and Schedule classes to perform long-running, bulk operations and send email alerts at scheduled intervals to users by implementing Batch able and Schedulable interfaces.
• Written SOQL, SOSL queries to perform DML operations like insert, update, upset, delete and query data from Salesforce.
• Developed custom Visualforce pages using native components Page Block, Page Block Section, Data Table, Repeat, Action Region and Action Function, Action Support for handling AJAX requests.
• Used JavaScript, jQuery, HTML, and CSS for making visual force pages rich and responsive.
• Written REST apex web services for external consumers to access Salesforce and generated apex class based on the WSDL file for consuming data from the external application.
• Used Cast-iron Studio for writing Orchestrations and integrated salesforce with Teradata.
• Created multiple Lightening Components and added CSS and Design parameters from LDS (Lightening Design System) that makes the Lightning component look and feel better.
• Developed salesforce1 lightning components, handlers, and controllers.
• Implemented Salesforce Lightning Components for a small set of users within the organization.
• Written Apex Test utility classes and Test classes and targeted for 90% of the code coverage for each apex class and trigger in the organizations.
• Performed administration tasks like creating/customizing Users, Roles, Profiles & Permission Sets, Sharing rules, Validation rules, Formula fields and Email Templates.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created Public Groups, Queues and assigning users to Public Groups which can be used in Sharing data by writing Sharing rules, make Reports, Dashboards & List views visible to specific users.
• Migrated most of the workflow rules to Process builder instead of having multiple workflow rules per each object and implemented new actions available in Process builder like invoking Approval Process and Updating child records.
• Created and customized Tabular, Matrix and Summary Reports, Dashboards for various business users.
• Performed data jobs using Data Loader to Insert, Update, Delete and bulk Import or Export of data from/into Salesforce Objects using CSV files.
• Used Eclipse, Force.com Migration tool, Changeset to deploy application components from Sandbox to other sandbox and Production organizations.
• Worked in an agile environment and provided updates in daily Scrum calls regarding impediments, blockers, and progress.

Environment : Salesforce.com CRM, Apex Classes, Triggers, Visualforce Pages, Component, Salesforce1, Lightning, Web Services (SOAP, REST), SOAPUI, Batch, Schedule classes, Cast-iron, Force.com Platform, Process Builder, Workflow & Approval process, Email Templates, Reports, Dashboards, Data Loader, Eclipse IDE, Developer Console, HTML, JavaScript, jQuery, CSS, Sandbox, Windows7.

Salesforce Developer

Confidential, Collierville, TN

Responsibilities:

• Involved in functional requirements sessions to implement functional requirements in salesforce and provided solutions to the requirements.
• Worked with Apex Classes, Controllers - Custom, Extension, List Controllers, Apex Triggers, Batch classes to meet business requirements.
• Worked with SOQL relationship queries to give optimal performance in the Apex Classes and Triggers.
• Created rich UI using HTML5, CSS, JavaScript and Ajax AngularJS in the Visualforce pages.
• Integrated with an external system by making Callouts from Salesforce using Apex web services (Http classes) for getting data and updating in salesforce.
• Written apex REST web services for accessing CRM data and showing an external web application for internal users.
• Designed and developed Visualforce Pages and apex classes for recursive labs app implementation and salesforce redesign.
• Implemented Complex apex triggers on standard objects like Task, Opportunity, and contact to meet business requirements.
• Worked on salesforce community cloud to provide access to employees, customers, and partners to Salesforce data.
• Worked on creating Validation Rules, Process Builder, Approval Process, Flows and Workflows for different standard and custom objects to validate business data and logic respectively.
• Worked on the Partner Portal Community implementation from scratch to provide access to Agents who are working for the client.
• Worked on creating Reports and Dashboards to provide required information available to the External and Internal users.
• Implemented Lead Management, Case Management following Salesforce best practices and used Assignment Rules for the transfer of the Lead, Case between External Agents and Internal Users to have better closure of the Lead and for resolution of the Cases through the Portal Community.
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Created Visualforce pages with custom CSS and used in salesforce communities for customers and partners.
• Developed apex test utility classes, test methods and achieved 90% of code coverage across the organization by reducing test methods.
• Worked on setting up Org Role hierarchy, Profiles, Field permissions, Sharing rules, Custom setting, and Custom labels.
• Worked on various Salesforce CRM objects Accounts, Contacts, Leads, Opportunities, Quotes, Forecasts, Cases, Solutions, Knowledge, and Articles.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Worked on Service Cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Worked on automating complex business processes using workflows, approval process, dynamic approval process, validation rules and sharing rules.
• Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps.
• Built custom reports, dashboards for users and scheduled to run at scheduled intervals.
• Used Git as a repository for managing code repositories.
• Worked with force.com migration tool for deploying components across sandbox and production orgs.

Environment: Salesforce CRM, Force.com platform, Apex, Visualforce, Data Loader, objects, Workflows, MySQL.Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Salesforce Developer/Admin

Confidential, Woonsocket, RI

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization
• Worked on industry standard messaging and communication protocols
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Resolved issues connected to Call Centres, usage of CTI adapters and Mobile applications.
• Designing and enhancing the existing Claims Coding, testing, modifying, debugging, documenting, implementation and deployment of software using the Informatic tool Review
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual workflows to automate certain business flows.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, and interaction log.
• Performed application configuration, testing, and evaluation to ensure quality and consistency.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements. Wrote triggers to route the escalations to different queues and levels, assigned it to different users according to the business logic.
• Created several Unit Tests for code coverage.
• Created templates, page layouts, and record types according to the business process requirements.
• Created custom reports to track the cases, asset to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Experience with Agile software development methodologies.

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP.

Salesforce Developer/Admin

Confidential, Glendale, CA

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Developed various reports and report folders for different user profiles based on the need for the organization.
• Involved in querying salesforce tables using SOQL and SOSL using Force.com Explorer.
• Customized page layouts for the opportunity, Contacts, and Accounts depending upon user roles and groups.
• Salesforce automation for Sales Leads Management, Opportunity Management, Account and Contact management, Data Quality management, Approvals, and Workflows.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Experience in Agile methodology in software development.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.
• Implemented Apex classes and Triggers and linked them to manage the workflows implemented in the system.
• Designed various HTML Email templates.
• Provided user support and bug fixing activities as per the SLA.

Environment : Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

.Net Developer

Confidential

Responsibilities:

• Worked closely with analysts and architects to understand the framework of the application.
• Followed Agile/Scrum methodology with 2 weeks of the sprint.
• Collected and analyzed requirements and based on them created a logical data model and designed database.
• Designed pages using HTML, CSS and used JavaScript to change the design at runtime.
• Created Web pages with ASP.NET using Master Pages with C# and VB.NET as programming languages.
• Developed Validation rules both client side and server side using JavaScript and Validation Controls.
• Used ASP.NET AJAX to improve the performance of the application.
• Written Stored Procedures, Views, User-defined functions in SQL Server and used ADO.NET classes extensively for performing CRUD operations.
• Developed a Windows-based application using Windows Presentation Foundation (WPF).
• Used WPF to create and import data into excel files.
• Converting MS Access applications to SQL Server/.NET systems.
• Worked on other modules with Oracle as database and Toad for SQL development.
• Created and consumed WCF services to expose business functionality for intranet and internet users.
• Created reports using Crystal Reports and SSRS.
• Used Team Foundation Server (TFS) for version control, defect tracking and document collaboration tool.
• Troubleshooting and Resolving application problems.
• Client-side validations using JavaScript.

Environment : ASP.NET, C#, .NET Framework 3.0/3.5, VB.NET, WCF, WPF, ADO.NET, SQL Server, Oracle 10g/9i, Toad, MS Access, Crystal Reports, Team Foundation Server.

.Net Developer

Confidential

Responsibilities:

• Involved in the Full Life Cycle of the Project (Single Page Application) Using Agile Methodology.
• Developed solutions for diverse programming scenarios in C# and VB.Net, employing Object Oriented Programming (OOP) concepts such as encapsulation, inheritance, polymorphism (function overloading, overriding), and abstraction.
• Used the ASP.Net MVC4 controller pattern to add functionality to the Employment and salary View from the Individual page.
• Using C# and Asp.net MVC4 created the Business Logic layer and Data Access Layer
• Implemented Code First and used LINQ to Entities to massage the Data and optimized the Query Expressions.
• Created the Client-Side validations using the Java Scripts and Server-Side validations with Asp.net 4.0.
• Extensively involved in Developing Components for Business Layer and Data Layer, implementation in MVVM Architecture.
• Created WCF SOAP/REST Services and used different bindings to make it available to different types of clients.
• Developed GUI using JavaScript, HTML/HTML5, DOM, XHTML, CSS3 and jQuery.
• Implemented Unit Testing and System Testing using NUnit.
• Troubleshoot, debugged and fix bugs at every stage of the application.
• Maintained the Version, Labelled Versions, and Backups of the source using Team Foundation Server (TFS).

Environment : VB.NET, Visual Studio 2012, C#, ASP.NET, MVC4, WCF, TFS, CSS, HTML, jQuery, IIS 6.0, ADO.NET, LINQ, NUNIT, SQL Server 2008, Entity Framework.