PROFESSIONAL SUMMARY:

• 9 years of experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in SalesForce.com and Java/J2EE technologies.
• Extensive experience in Salesforce Administration (SFA), Creating Roles, Profiles, Page Layouts.
• Good knowledge on Apex development in creating Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications.
• Expert in customizing and implementing with Validation Rules, Workflows Rules, Process Builder, Approval process, Record Types, Assignment/Sharing Rules, Reports and Dashboards.
• Experience in Salesforce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL&SOSL queries, DML statements and S objects.
• Usage of wave analytics helped the organization improve the number of sales and also understand the flaws which are further taken care by sales team.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in building re - usable Lightning components and using Lightning Framework.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Process knowledge of CRM processes like Sales, Marketing, customer service and customer support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Configured and Customized the Salesforce Sales Cloud, Service Cloud, Marketing cloud and Opportunity Management for business support for customers
• Having experience on REST methods such as Put (), Get (), Post () and Delete.
• Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
• Develop custom applications using apex, visualforce, JavaScript, Angular JS, HTML, CSS.
• Experience with HTML 5, CSS, JQuery, Angular JS web services.
• Experience in developing solutions for the Apttus Contract Lifecycle Management (CLM) system including X- Author for Word, development of clause libraries and contract templates.
• Experience in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
• Experience in using Data Loader for exporting and importing the data Involved in documentation reviews and participating in bug reporting meetings.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit.

TECHNICAL SKILLS:

Salesforce CRM: Confidential, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types

Force.com Tools: Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Informatica

Languages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java, JQuery

Web Technologies: HTML, HTML5, XHTML, XML, CSS, JavaScript JSP, WSDL, Angular js, SOAP, REST

Database: SQL Database, Oracle

Platform: Windows, Linux, MAC

IDE: Visual Studio, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• I'm responsible for implementation of customized requirements.
• So far Implemented Triggers, rest api callout( Confidential ), building portal(communities) on VF, providing automation for business requirements.
• Wrote utility classes.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects with lightning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management also implemented sales cloud and service cloud to improve customer retention and service delivery process improvement.
• Managed forecasts, contract management and pipeline maturity through the Sales Force.com CRM software.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Provided Salesforce.com w/Wave Analytics architecture and administration including advanced configuration such as creating and managing custom objects, fields, formulas, validation rules, triggers, custom workflow, and approval processes. Working on all aspects of Salesforce.com and Wave Analytics architecture and custom configuration and technical/functional capabilities, including changes and potential system implications. Project management methodology Confidential /Kanban.
• Facilitated workshops between business stakeholders and offshore developers to modify Salesforce.com Merchant CRM platform to conform to Best Practices and to improve performance.
• Built and managed dashboards in SFDC and Wave, views, reports in Salesforce standard and custom objects.
• Designed and delivered SFDC native reports and Wave Analytics dynamic dashboards: Sales Forecasts; Pipeline; Sales Executive and Service cases and credits dashboards; utilizing JSON/XMD editing
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Configured Service Cloud features and done service automated.
• Created Executive and other Dashboards using wave Analytics.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Used Angular JS within VF container. (UX team actually gave us the supporting js, template files and HTML code which was refactored/changed by me to fit into VF)
• The pages built are very responsive. Also used effective visual force remote techniques.
• Implemented Confidential captcha validation within a VF.
• Used Sales Cloud integration solution between Inforce ERP applications and the Sales Cloud of force.com.
• Created customized agent time tracking functionality using declarative functions.
• Worked on clone functionality on Lightning. Copy an existing Sales Illustration and load a new SI with all arrays (related lists).
• Salesforce.Com application integration of the Apttus CLM Quote to Cash App Exchange product.
• Configured the Contract management and revenue management with using of Apttus CPQ.
• Worked extensively in customization of Service Cloud Console by embedding Confidential in custom console components, highlight panel and interaction log.
• Experience in working with Apttus core objects like Agreements, Line Items, Price lists, Templates, Categories, Orders, Quote/Proposal.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Configured the GitHub to maintain the different versions in common development environment.
• Involved on creating Lightning Pages inside Lightning community Builder
• Worked on Custom Setting and Test Case and Experience in Salesforce Lightning - upgrade, migration, setup, and development. Worked on Lightning Experience, Lightning Connect and Lightning Component.
• Provided functionality to create sales illustrations/cases by uploading JSON within Lightening page.
• Upgraded some Apps from Confidential to develop rich user interface and better interaction of page.
• Experience in managing Repositories using Jenkins and GitHub.
• Created some custom pages through Lightning components.
• Involved in using Lightning, process builder and workflows.

Environment: Force.com, Apex, Visualforce, Demand tools, Change set, Data Loader, ANT, Eclipse, Communities, Sites, Sales Cloud, lightning, service cloud, apttus, Informatica ETL, GitHub.

Confidential, Philadelphia, PA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business sales and marketing for gathering the requirements for CRM implementation and project estimation timelines on regular basis.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Worked on Templates using Angular JS.
• Called REST web services through Angular JS services to get JSON Object and modified the response object to display in UI.
• Confidential using front-end technologies like JavaScript, Angular JS, HTML & CSS and included Apex Triggers for extra functionality and wrote Apex Classes and controllers to provide functionality to the Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules. provided appropriate support to service technicians accessing sales and servicemax managed objects like Accounts, products, location, installed products, service contracts, parts orders, work orders, cases, and service invoice
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Created user roles and profiles, security controls and shared settings.
• Hands on configuration and Customization of Service Max application
• Good understanding of PM Engine, ServiceMax MFL & iPad Mobility tools.
• Design, develop and implement solutions for the Apttus system deployed on the Salesforce platform
• Participate in requirements and solution design workshops with IT and business stakeholders
• Assist with validation of requirements gathered from the business
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.
• Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration and legacy systems etc.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Created Workflow alerts, and automated email response and used series of Ant Scripts to commit and pull files from GitHub.
• Created a process for sales team to self-price certain products using price books.
• Created various Customized Confidential for various business units including a page for company purposes showing a quick tax estimate.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Designed various Webpages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked extensively in customization of Service Cloud Console by embedding Confidential in custom console components, highlight panel and interaction log.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created Executive and other Dashboards using wave Analytics.
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Created custom controllers implementing complex code for retrieval from Salesforce to Confidential .
• Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Extensively used tools such Informatica for integration of data with legacy ERP system.
• Reviewing the test cases provided by the QA team and providing feedback.
• Worked on Confidential and Scrum Methodology for Salesforce custom app implementation.

Environment: Salesforce.com platform, Salesforce Lightning, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, Angular js, GitHub, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on analyzing the user stories, estimating complexity, story pointing and implementing the user stories.
• Developed complex Confidential, Apex classes, Triggers and Test classes.
• Worked on batch apex to auto create opportunities based on close date of a current contract.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented auto create events on public calendar using trigger and custom settings.
• Developed Sales Cloud to improve forecasting, campaign and partner portal.
• In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Worked on to prioritize tasks across all their patients’ needs with health cloud.
• Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution
• Analyzed the changes performed in CRM application for marketing, sales etc. translated them to business and functional requirements for Sales and Service Clouds in SFDC.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/Informatica on Demand to provide integration with oracle financial information to perform advanced reporting and analysis.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.
• Act as the primary point of contact for Multi call center sites.
• Design and implement optimal CRM workflow configurations for Call Center Operations.
• Supported 3 offices, over 200 Salesforce users - sales, marketing, finance, service, call center teams.
• Organized and directed sales conference calls - kept sales teams focus on initiatives and projects.
• Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added.
• Mapped personal and professional caregiver networks with salesforce health cloud
• Used health cloud to integrate data from EHRs, wearables and more.
• Implemented Mass Edit functionality for various functional needs using VisualForce page and apex.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database object.
• Developed many applications using service max to automate operational planning.
• Worked on custom email notification using trigger and email templates.
• Implemented Inventory process using trigger, approval process and visual force page.
• Defined look up and master-detail relationships on the objects and created junction objects.
• Handled administrator functions including user account maintenance, reports, dashboards and other routine tasks.
• Using Workflow rule implemented email alert, field update, changing record type and also created with time dependent workflow action.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created Workflow Rules and defined related tasks, Time- triggered tasks, email alerts, filed updates to implement business logic.
• Used Data loader for data migration and integration.
• Used Picklists, Dependent Picklists and Record types to enforce data quality.
• Used Tabular, Summary and Matrix reports to customize Standard reports and create Custom reports.
• Developed project in Confidential environment and played role of Scrum Master.
• Implemented several optimizations techniques to make the code more efficient.
• Interacted with business user for gathering the requirements for Salesforce implementation.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce .com Data Loader, Health cloud, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential, Minneapolis, MN

Salesforce Developer

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Involved in SFDC application support for end users.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application. Experience in using Eclipse IDE.
• Performed requirements analysis and using Rational Rose and Smart Draw created UML specifics such as data flow diagrams (DFDs), ER diagrams, Use cases, Class, Sequence, Collaboration and Deployment Diagrams.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Austin, TX

Salesforce Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Deployed and configured ExactTarget from AppExchange to manage marketing cloud campaign creation and management. Configured and managed Social media, Email Marketing.
• Developed various Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Experience in working with the Financial Force PSA module
• Design and implement system enhancements to improve our financial processes. Apply industry knowledge, best practices, and architectural guidance to ensure system functionality and accurate financial processing occurs
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements. .
• Customized Websites and created email templates to enable Web-to-lead, and Email-to-lead process
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Designing Confidential with JavaScript Remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com Visual Force (Component & Controllers) Pages, Security Controls, Time Based Triggers, Apex Language, WSDL, Data Loader, HTML, Java Script, SOQL, SOSL, Workflow& Approvals, Sandbox data loading, Eclipse IDE Plug-in and Windows 7/XP Pro.

Confidential

Java Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Presented designs and concepts to Clients and the Management for review.
• Performed the validation and testing of the completed websites.
• Responsible for web hosting and the installation of e-mails and forms.
• Developed Message Driven Bean components in Websphere MQ Series to manage the backend transactions and e-mailing (using JMS and IMAP).
• Developed beans for business logic and utility packs mapping database entities.
• Involved in analysis, design, development and maintenance.
• Developed Session/Entity Beans and deployed on Web sphere Application Server.
• Involved in writing SQL queries and stored procedures.
• Configured deployment descriptor specifying data environment.
• Documented, prepared help files, user guide and trained end users.

Environment: Core Java, J2EE, Servlets, JSP, JDBC, HTML, DHTML, AJAX, JavaScript, CSS, Single Pattern, Java Beans, Structs, JSTL, UML