PROFESSIONAL SUMMARY:

• Around 9+ years of IT experience with 5 plus years of experience as a Salesforce CRM Developer, Administrator and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Configured, implemented administrated and maintained the salesforce.com platform.
• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Contracts, Assets, Opportunities and Campaigns.
• Experience in performing the administrative related tasks like consigning Roles, creating Profiles, Users, queues, Email Alerts and Page Layouts.
• Proficiency in building data model by creating apps, objects, tabs, fields with various field types.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security, territories and user access privileges.
• Good at administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, roll up summary fields, field updates, and Email generation according to application requirements.
• Experience working on Web-to-Case, Email-to-Case, Web-to-Lead functionalities.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
• Experience in developing Custom Page Layouts, Record Types, Relationships, lookups, Dependent picklists and in configuration of Permissions based on the Organization hierarchy requirements.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Worked on Communities like Partner portal and Customer portal.
• Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in creating and maintaining various profiles and feeds on SFDC Chatter Plus.
• Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.
• Experience in web services, scheduled jobs, deployment, and packaging.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Experience working on SOQL & SOSL queries with consideration to Governor Limits.
• Having good Knowledge on Ant scripts.
• Experience working on Salesforce1 app with considering to user requirements.
• Experience working with integration features such as REST and SOAP APIs.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Experience working with GitHub, Bitbucket and Heroku.
• Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies.
• A quick learner to new concepts, Applications and implement them in the project successfully.
• Highly Organized and independent; able to prioritize and coordinate tasks effectively to accomplish timely project completion.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C, C++

Web Technologies: HTML, CSS, JavaScript, JQuery, XML, JSP, JSF, JSON, AJAX, Servlets

Databases: MySQL, Oracle 11g/12c

ETL tools: Informatica, MS SQL Server

MS Windows, Mac OS: 9/10/11

Tools: Eclipse, MS Office, Microsoft Visio, NetBeans, Sublime Text, Bit Bucket, GIT, JIRA, Tableau, Heroku

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Salesforce Developer

Responsibilities:

• Developing Salesforce NGOC application and related technologies on the Salesforce.com platform, such as web service endpoints, triggers, scheduled jobs, deployment, and packaging.
• Developed BGE (Batch Gift Entry) application in Heroku using AngularJS for users to donate gifts.
• Working in lightning to make application as Lightning compatible.
• Working as Salesforce Administrator based on requirement.
• Working on Jira tool to track the bugs and resolve them.
• Working in Agile methodology of daily standups, story pointing, and sprint planning.
• Working with product managers and business analysts to understand business needs and recommend technical approaches.
• Deliver code via revision control, continuous integration, and repository best practices. We use Git, feature-branching, and Codeship.
• Communicating clearly in written documentation about desired functionality, technical design decisions, or application features.

Environment: Saleforce.com platform, Apex Data Loader, SOQL, Security Controls, Apex Triggers and classes, Visualforce Pages, Web services, scheduled jobs, deployment, packaging, Sublime Text, Java, JavaScript, AngularJS, Heroku, Jira and GitHub.

Confidential, Plymouth, MN

Salesforce Developer/Administrator

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts and developers in order to better customize and utilize the full functionality of the Salesforce.com CRM solution.
• Migrated Sales process to Salesforce from the existing Hobson's Connect CRM system and performed all the opportunity process in Salesforce instead of Banner (Oracle).
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Reports and Dashboards.
• Worked on Custom objects, Validation rules on the objects, Page layouts, Custom tabs, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.
• Worked on Sales cloud, Service cloud, and Communities related to customers and partners to develop the application by meeting the requirements.
• Worked on SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed custom Visualforce pages that handle the business process with the respective UI development Using Java scripts, JQuery languages.
• Implemented Data Archiving in salesforce using batch processes which have been scheduled timely.
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Informatica, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Java Script, JQuery, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in and HP ALM.

Continental, Chicago, IL

Salesforce Administrator

Responsibilities:

• Worked with the business team members and stakeholders for requirement gathering throughout the implementation.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Worked on standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
• Used data loader to upload attachments and documents to salesforce.com.
• Implemented Security Settings and configured profiles and permission sets.
• Worked on sales process and record types to limit the picklist values to a customer.
• Worked on workflow rules, approval processes and customizations within Salesforce.com.
• Implemented Territories and Lead assignment rules by meeting the business requirements.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Worked on the security level setting in the company for all the levels.
• Animated client-side user interface elements on a Visualforce page using JQuery.
• Worked Sales cloud, Service cloud and Marketing cloud according to the needs of the application.
• Created custom page layouts for standard, custom objects and generated reports using report types.
• Created various Reports (summary reports, matrix reports, pie charts) and represented it in the form of graphical using dashboards to assist managers to better utilize Salesforce as a sales tool.
• Involved in the product testing and training for customer service team.
• Analyzed test plan, test cases and coordinated UAT.
• Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, Sales Cloud, Service Cloud, Marketing Cloud, HTML, JQuery, App Exchange and Salesforce Chatter, MS Visio, Jenkins and JIRA.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked with the business team members and stakeholders for requirement gathering throughout the implementation of the project.
• Worked on standard objects like Accounts, Contacts, Leads, Opportunities, Assets, Chatter, Cases, Price books, Products and Service Contracts.
• Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
• Created necessary fields and list views based on the requirements taken from business team members.
• Developed and configured various Reports, Dashboards, and Report Folders for different user profiles based on the need in the organization.
• Designed, developed and deployed record types, page layouts, apps, email templates, validation rules and workflow rules.
• Developed Visio diagrams to represent the flow of objects to the business team.
• Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.
• Experience working across various SFDC implementations covering Sales Cloud and Service Cloud.
• Created territories, lead assignment rules and sharing rules to share the data between divisions.
• Developed and designed Salesforce1 app according to the requirements.
• Created process builder, triggers and apex classes according to the needs of the application.
• Worked on SOQL queries by considering to Governor limits.
• Analyzed existing Visualforce pages, Apex Triggers and Classes to implement the application without disturbing the existing applications.
• Imported the data from excel sheet into Accounts, Contacts, Products, Service Contracts and Custom Objects using data loader.
• Created change set and deployed the data from sandbox to production instance after testing.
• Created Solution design, Data org foundation, and Salesforce user training document.

Environment: Saleforce.com platform, Apex Data Loader, MS Office, Security Controls, Sandbox, MS Visio, Apex Classes and Triggers, Process builder, Workflows, and Salesforce Chatter and HP ALM.

Confidential

Java Developer

Responsibilities:

• Responsible for gathering functional and business requirements from the users.
• Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of application.
• Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.
• Developed various UI screens using HTML, CSS, JavaScript, JSP and Servlets.
• Used JavaScript front end validations.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible for developing JSP pages using Struts custom tags.
• Responsible for retrieving and updating the data in the database using JDBC.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Responsible for unit, integration and functional testing using JUnit.
• Build and deployed the application into Tomcat server using Apache Ant tool.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Involved in bug fixing of development and production issues.
• Provided support to the onshore team during different test phases from time to time.

Environment: Java/J2EE, HTML, CSS, Java Script, JSP, Eclipse, Visio, UML, JDBC, PL/SQL, JUnit, MS Excel.