SUMMARY:

• Dynamic, focused Human Resources Professional with years of industry experience and a strong educational foundation.
• Driven to succeed, both independently and in teams.
• Skilled in resolving moderate to complex HR matters, including pay, benefits administration, retirement/401K, leaves of absence, as well as instances of disability and Worker’s Compensation. Engage in daily operations according to established policies and procedures including FMLA, CFRA, PDL, CELSA and PSL.
• Thrive in high - pressure settings that call for both adaptability and flexibility.
• Stay updated at all times on evolving local and state regulations.
• Now seeking an opportunity with an innovative company that calls for the contributions of a seasoned HR professional.

CORE COMPETENCIES:

• HR Best Practices | Personnel Relations | Diversity & Inclusion | Performance Improvement | Staff Mentoring
• Process & Systems Design | Analytical Thinking | Training & Counseling |Benefits Administration & Design
• Communication | Interpersonal Skills | Time Management | Relationship Building
• HRIS applications (Salesforce/ Oracle / PeopleSoft /HCM) | Microsoft Office

PROFESSIONAL EXPERIENCE:

Confidential, Alameda, CA

HR Specialist

Responsibilities:

• Tend to employee requests for information and changes with the utmost in accuracy and timeliness
• Field HR transactions varying in scope from moderate to complex; reply to concerns regarding employee pay, benefits, leave time, Worker’s Compensation and job data changes
• Align all processes with established policies, collective bargaining agreements and relevant laws
• Use Oracle, Salesforce, HRIS, PeopleSoft and HCM to process data, make changes and obtain content as requested by employees
• Skillfully research and resolve escalated transactions as they arise, e.g. reviewed time card coding to determine eligibility for a denied/eligibility leave of absence
• Drive high levels of compliance and adherence to the Principles of Responsibility by upholding confidentiality per HIPAA and ADA guidelines, thus protecting organizational assets with ethics and integrity
• Report issues of non-compliance specific to state and federal laws, accreditation and licensure requirements, along with corporate protocols
• Serve as a trusted resource for HR business partners
• Review collective bargaining agreements and partner with managers to evaluate eligibility and initiate leave of absence for employees
• Achieve consistency in navigating resources; report on call trends to upper management and submit suggestions for improvement in content
• Devised improved, innovative methods used to improve performance that is aligned to a shared purpose of driving forward-moving change
• Actively engage with individuals and groups of different backgrounds, experiences, and points of view; partner to lead joint decision-making efforts and work through differences in order to achieve shared goals

Intermediate HR Analyst

Confidential

Responsibilities:

• Worked diligently to become an expert in working with executive professionals in client relationship-based settings
• Carefully assessed alternatives when troubleshooting difficult scenarios; sough to convey they total value of benefits and compensation to team members
• Led a diverse array of HR functions: administered benefits, continuously analyzed HR policies and implemented positive changes, such as creating desk-level processes to assist Associate HR Analyst and call volume
• Guided, coached and counseled team members regarding benefits questions and concerns
• Called on sound judgment and initiative to resolve complex issues across all regions within the company
• Proved integral in revamping new hire orientation; delivered comprehensive information in more personal formats such as small group meetings, tours, one-on-one conversations and side-by-side trainings
• Processed high volumes of work during peak periods including open enrollment
• Fostered and sustained positive employee relations using proactive contact methods
• Advised management on organizational policy matters and suggested proactive, necessary changes
• Liaised between management and employees by responding to questions, interpreting and administering contracts and resolving work concerns
• Evaluated benefit plans and suggested changes in benefits offered
• Paid attention to compliance and confidentiality guidelines at all times
• Gained a deep understanding of preretirement programs during tenure in role, as well as expertise in benefits for non-union, non-exempt, salaried and union team members
• Operated in a collaborative manner to complete a variety of special projects; organized Bring your Child to Work Day and engaged in Benefits Monthly meetings to make departmental improvements

Confidential, City, ST

HR Analyst

Responsibilities:

• Spearheaded case management efforts in a manner conducive to employees’ stated needs
• Readily and effectively resolved escalated personnel calls and inquiries
• Improved transaction processes cross-functionally with Quality Assurance, Benefits Administration, Training and Team Management colleagues
• Tested the design and implementation of HRIS system for user acceptance over the course of new benefit programs, such as the Confidential national employee self-service system where staff self-enrolled in benefits
• Actively supported compliance issues with confidentiality, protecting the assets of the organization in the process
• Reported cases of non-compliance, always responding with ethics and integrity
• Implemented new processes that allowed for more effective team meetings
• Acted in a critical capacity to redesign benefits forms that contributed to more efficient processing