SUMMARY:

• 9+ years of experience in IT of with 4+ years of experience in Salesforce.com CRM platform.
• Experience in the complete life cycle of project development (SFDC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Proficient with Sales Cloud, Service Cloud, Force.com, Chatter collaboration and App - exchange in salesforce.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages
• Experience in Lead Management, Account Management, and Case Management etc.
• Extensive experience creating Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels.
• Experience in wide range of technologies such as Apex, Visual Force, Java, J2EE, and JavaScript.
• Experience in SFDC Security - Org Wide Defaults, Roles, Profiles, Sharing Rules.
• Expertise in handling several concepts of Apex Language like Triggers, Apex classes for custom controllers and controller extensions, Dynamic Apex, Apex scheduler, Batch Apex, Email Services, Apex Sharing rules, Web services, callouts, debugging, Anonymous blocks etc.
• Expertise in handling several concepts of Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Defined lookup, master-detail relationships between objects and created junction objects to establish many to many relationships among objects.
• Experience in Agile Scrum development methodology.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter& App-exchange applications.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API,force.com callouts, Batch and Schedule Apex Programs
• Experienced in Analysis, Design, Development and Testing of the SFDC application according to the business requirement.
• Experience working on SOQL, SOSL, DML statements, Objects with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization.
• Extensive experience in data migration and integration using Apex Data Loader, data import wizard.
• Created Outbound change sets, validated inbound change sets in the sandbox organizations and deploy to production.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Worked on different sandboxes like full, partial, configuration only sandboxes.
• Experience working on UI.
• Involved in Customer support activities during UAT and critical data migration issues.
• Possess excellent communication, interpersonal skills along with can-do attitude, excellent presentation, time management & organizational skills. Good team player and a fast learner adapting to the conditions.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Eclipse IDE Plug-in, S-Controls, Apex Web Services, Ajax, WF& Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug: in, Force.com Explorer, Data Loader, Excel connector

Databases: MySQL 5.1, Oracle 8i/9i/10g/11g, Microsoft SQL Server

Web Application: WSDL, SOAP.

WEB DESIGN TOOLS: Visual studio, query Analyzer

Languages: Apex,C,C++,Java,Java Script, UML, HTML,XML,XHTML,DHTML,SQL.

Operating system: Windows XP/Vista/7/8/10.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Salesforce Administrator /Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Developed interactive Visual Force Pages to save time for users.
• Converted Validation rules to triggers to provision Permission Sets.
• Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in the data validation /Integrations of the source system with Salesforce.com.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Worked in Sales cloud integration project.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator /Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation
• Involved in the full implementation of the project.
• Implemented web to lead, auto lead conversion through triggers, email notifications in the sales cloud.
• Implemented Communities and Partners in the community cloud.
• Generate the Certificates in MS-Word, Upload into salesforce in community cloud.
• Generate Excel export of the custom object through the API
• Created custom Apex triggers for lead conversion and certification approval in custom cloud.
• Created custom Visual Force pages for the custom Certification objects.
• Used dynamic SOQL and streamlined the change management in Salesforce
• Created various workflows and approvals in the marketing cloud.
• Used Lightning process builder for visualizing and creating automated business processes
• Worked with the IT team in implementing the web to lead for collecting the leads in sales cloud.
• Generated various reports for salesforce in analytics cloud.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Created custom application to pull data from Salesforce into Excel and generate MS-Word and MS-Excel documents.
• Created custom applications using the Enterprise, Partner and Metadata APIs to manage the PIWs and their attributes.
• Developed VF pages for customizing the UI for partner users
• Proficient with SOAP and REST APIs of salesforce.
• Proficient with CRUD and File based API calls

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Lightning UI, Wave analytics, Service cloud. Security Controls, HTML, JavaScript, Eclipse IDE Plugin.

Confidential, Columbia, MD

Senior Salesforce Administrator /Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Fully reviewed database schema to understand the types of relationships between standard and custom objects.
• Designed web pages and generated PDF’s with Salesforce data using Visual Force Pages.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Improved the performance of the system by making code changes as well as removing workflow rules.
• Deleted workflow rules and implemented the field updates in before triggers to increase performance.
• Used error-handling techniques to handle the errors and send emails upon the severity of the error.
• Used oops programming concepts, code reusability, utility classes, and inheritance for implementing business requirements.
• Created Lightening Pages inside Lightning Community Builder
• Developed dynamic salesforce.com visual force pages using JavaScript, Ajax toolkit and JQuery.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations
• Designed all the Salesforce platform using Lightning Framework
• Implemented service cloud in the organization to leverage call center functionality in salesforce.
• Implemented knowledge articles and live chat services in service cloud.
• Implemented case management and customized the case layout with VisualForce using cloud integration toolkit.
• Involved in designing the knowledge base for the users.
• Designed Data flow diagram, and web page mock ups based on objects and its relationships.
• Implemented Field Level Security for sensitive data holder fields.
• Implemented Web2Lead and web2case for few websites using Salesforce.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.
• Have done call scripting to assist the call center agents.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.
• Worked on integration web services features like REST and SOAP APIs.
• Worked for integrating the CTI with the agents interface for better assistance to the customers.
• Evaluated Salesforce.com support module for call-centre and help desk application.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.
• Implemented custom audit trail for account teams to track account team changes.
• Wrote complex triggers to control the Opportunity level access to users based on the account type and user role using Account Share object.

Environment: salesforce.com unlimited edition, Apex Language, VisualForce (Pages, component & controllers), pages, DataLoader, AppExchange, HTML, Web services, Reports, Custom Objects, Windows7/8.

Confidential, Charlotte NC

Sr.salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in ‘the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked extensively using Cast Iron as an integration tool
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Salesforce.com, Apex, Visual force, Data Loader, workflow & approvals, reports, custom objects, custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, HTML, AJAX, Excel, Validation rules.

Confidential, Hagerstown, MD

Salesforce.com Developer

Responsibilities:

• Analyzed business requirements and developed technical design and solution, also suggested developments & proposed best possible alternatives to the CRM committee, admins and senior managers.
• Developed and maintained the functional areas of data management, forecasting, accounts, leads and other customizations.
• Introduced multiple workflow rules to automate the business.
• Created custom objects and fields using VisualForce pages to replicate the existed environment.
• Helped in implementation of role hierarchy and permissions to new users.
• Extensively handled and uploaded massive amount of data using Apex data loader for accounts, contacts and other custom objects.
• Worked on assigning Roles, Profiles according to hierarchy and also performed security setup.
• Build training materials for the new trainees, end users and managers for easy access and navigation.
• Used auto builder to automate business process for minor customizations.
• Participated in offshore meetings with implementation partners.

Environment: Salesforce.com Enterprise Edition, App Exchange, Translation Work Bench, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types.

Confidential, Philadelphia, PA

Software Developer/ JAVA

Responsibilities:

• Participated in requirement gatherings.
• Coordinated in Analysis & Design of the project.
• Followed Waterfall model throughout the SDLC.
• Designed technical specifications with UML diagrams including Use Cases, class diagrams, and Object interaction diagram using Microsoft Visio.
• Actively participated in development of user interfaces using JSP's, HTML, JavaScript aCSS.
• Used Struts for project development.
• Oracle was used as database.
• Wrote complex queries to communicate with databases using JDBC.
• Performed unit testing using JUnit framework.
• Application was deployed in WebLogic server.

Environment: JSP, HTML, XHTML, CSS, JavaScript, Struts 1.x, JDBC, JUnit,

Confidential

Associate software Engineer

Responsibilities:

• Written low-level design for features document creation, container creation and document relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively with html.
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Deployment of the application in the Web Logic Application server.

Environment: Java, JSF (My Faces), Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.