SUMMARY:

• Energetic Project Manager with outstanding communication and people skills, passion for helping, and sharing understanding. Over 10yrs experience managing IT Enterprise and software Projects, over 15 years IT Business Analyst experience, creative problem investigator, solver, and analyst with experience in Oracle and Windows environments
• Directed all phases of project including design, functionality, documentation, development, modifications, resourcing, implementation, monitoring and controlling, quality control, testing, risk assessment and mitigation, closing and transferring to maintenance after go - live
• Utilize effective planning, communication and organizational skills including cost estimating, resource control, project planning, change management, relationship management with team, stakeholders and vendors to complete projects smoothly and entirely
• Regular status updates with progress, limitations, alternatives for efficiency, risks and risk mitigations, task coverage and compression strategies
• Adept at coordinating technical as well as non-technical resources during projects of all sizes
• Manage and prioritize multiple projects, assist with RFPs, negotiate contracts and SOW’s, analyze results ongoing to track progress, budget, resource allocations and vendor support, and contract adherence
• System expert over 15yrs for primary revenue system, also point of contact for emergencies day and night
• Constantly perform in-depth analysis to identify root causes, document issues, track fixes and modifications
• Utilize JAD sessions, resources, historical documents, and interviews as tools for requirements gathering
• Create comprehensive and accurate specifications, models, training, testing documentation, and perform statistical analysis
• Ensured approved code and versions moved securely utilizing version management software, installed fixes, coordinated implementations with various business units, outside vendors, customers, also promoted, and compiled code
• Developed problem resolution procedures including initial contact, reporting, tracking, updating, vendor management, procurement, testing, and production implementation

WORK HISTORY:

Data Analyst

Confidential, OR

Responsibilities:

• In process of adding partial automation to new compliance driven Ticket tracking monitoring system
• Extensive self-training and formal training in MicroStrategy(MSTR)
• Creating and teaching MSTR workshops/training, complete data analysis reports as tickets in MSTR to support user adoption
• Documentation of new and existing processes and procedures accompanied with pictures and diagrams as needed for various software systems used to assist users and streamline processes

Finance Project Manager

Confidential, OR

Responsibilities:

• Contractor for Aston Carter working at Confidential Strauss as a Financial Project manager. Contract length 3 months
• Gathering requirements, setting up timelines and plans for USA and European finance software releases for Levi’s Global Business Services division. Involved or leading each step of projects life cycles to create project plans, communications, timelines, testing and deployment in coordination with other divisions in the US as well as Europe. In addition to remaining respectful of their regularly monthly scheduled accounting work, coordinating resources for the three distinct projects in which many stages overlap, resources are needed on all three, and promoting user adoption
• Utilizing SharePoint page as staging for Projects. Set up adjoining pages for the projects and storage for documentation that all Project team members can access. Page includes project iterations, meeting notes, regular status updates, current timeline and Finance division resource availability, and plans such as communications.

Project Manager

Confidential, OR

Responsibilities:

• Trained to manage commercialization of test products for large vendors successfully including packaging material, artwork
• Improved operations system by effectively managing new warehouse installation, inventory movement project worked collaboratively with others to improve SharePoint page designs
• Proposed technical solutions for new functional designs and suggested options for performance improvement in warehouse systems

IT Business Analyst

Confidential, OR

Responsibilities:

• Executed three concurrent enterprise Confidential software projects while coordinating other medium, smaller Confidential projects utilizing primarily waterfall methodology with agile integrations
• Achieved operational objectives by contributing information, recommendations to strategic plans and reviews, preparing, completing action plans, which improved productivity, quality, customer-service standards, problem resolution, completion of audit trails, identification of trends, determining system improvements, process improvements, initiating, implementing change
• Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Administered, updated, merged in-house integrations, 3rd party interfaces with vendors, software, outsourced payments, directed move of data stored out-of-country, back to United States, while maintaining live web system
• Removed, redacted, secured data in, from Confidential for Confidential compliance, aligned office units, inter-department communications, data security procedures
• Coordinated with systems partners, vendors to maintain, develop fixes, patch sets for existing web applications, interfaces; supervised, provided direction for six technical direct reports
• Developed strategic plan for component development practices to support future projects, designs, provided methodologies for object-oriented software development, efficient database design, recommended architectural improvements, design solutions, integration solutions
• Reviewed, reported issues through collaboration, interviewing, investigating, formulation of problem statement, establishing complete reporting, tracking system, procedures, vendor performance levels, training, delivering fixes, installing, documenting enhancements
• Queried heavily in Sql for data validation, testing, error finding, test cases
• Authored complete gap analysis, test plans, master test plans, functional specs, business cases, requirements documents
• Attended Technical training to note changes being made and research impacts to existing system, provided reports, screen shots, narratives explaining issues and complete gap analysis

Customer Service Representative

Confidential, Springfield, OR

Responsibilities:

• Managed wide variety of customer service and administrative tasks to resolve customer issues in person and on the phone, quickly, efficiently, also received multiple positive reviews acknowledging excellent customer service
• Oversee and participate in projects and requirements gathering by building good relationships working with users, technical resources, vendors and others to learn and suggest enhancements or corrections to software and/or procedures, produce clear and updated documentation, guide and support users in the changes
• Skilled in using: MicroStrategy, Teradata Assistant, Jira, JitBit, Microsoft Project, Visio, SharePoint, SQL Navigator, Word, Excel, PowerPoint, SQL, privacy applications, work as multiple system administrators, versioning software
• Producing Accurate Documentation: Reports, Data Analysis, Business Process Documents, Project Plans, Communication Plans, Risk Plans, Financial and Resource Plans, Gap Analysis, Business Requirements Plan, Vision Statements, Use Cases, Requirements Specs, Requirements Traceability Matrices, Functional Requirements, System Requirements, Test Cases, Statements of Work, Business Cases, Feasibility Studies, Systems Test Plans, Test Case planning and designs, Quality Assurance Techniques, Technical, Business Specifications