CARRIER OBJECTIVES:

To obtain challenging and rewarding Salesforce position with growth and learning opportunities in supportive, challenging work environment that would take advantage of my job experience. Always seeking opportunity that will allow me to prove myself in various aspects of critical conditions and adding values to the prosperity and development of the company.

SUMMARY:

• Over 8+ years of total IT experience with Salesforce.com CRM and Force.com platform as developer and administrator.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange, Marketing Cloud and Salesforce Communities.
• Interface with vendor partner's and Designed, Developed, maintained and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT , and customer support processes.
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities.
• Experience in Configuration and code deployment across multiple Orgs
• Experience in deployment and working on version control tools like GIT, GITHub, Jenkins
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Customized existing Visual-force to align with Salesforce new Lightning UI experience.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Basic knowledge on how to setup multi-level territories of technicians, create maintenance plans to view service tasks , generate service reports in turn to manage work orders, scheduling and mobile workforce .
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript , SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Supported projects and initiatives like Data migrations, business process implementations, and Automations. With strong administration and support expertise in Salesforce.com, including Security.
• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader .
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM .
• Hands on experience in implementing security and sharing rules and Apex Language .
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Good work experience in designing various Webpages in Visualforce.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Monitor functional and integration test execution on Sales force CRM, Veeva CRM .
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI ) experience, to synchronize data between Sales.com and web service endpoints, Data Junction (Pervasive) and Excel connector .
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• Experience in Deployment, deployment from one environment to different environment.
• Good Understanding of IT Service Management (ITSM) and the ITIL business process along with maintenance of service level agreement (SLA) and monitor an SLA workflow.
• Usage of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now .
• Experience in setting up and carrying out browser compatibility testing environment with different browsers and versions of Internet Explorer, Mozilla Firefox, Google chrome on different OS like Windows, Unix, Linux and MAC.
• Proficient in Bug Severity analysis, Bug tracking system and Bug Reporting , can prioritize issues based on important, urgent and hot fixes and Proficient in Tracking and Reporting defects using Industry and Internal tracking tools like Quality Center, Jira and Bugzilla .
• Quick Learner and Self Starter, strong organizational and multi-tasking skills.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

TECHNICAL SKILLS:

Operating Systems: Windows NT 2000/2003 Server, Windows XP, UNIX.

Languages: Apex, Java, Oracle PL/SQL, C, C++, XML.

Databases: MS Access 2003/2007, Oracle 11g

SFDC Technologies: Apex, Visualforce, Lightning, Reports, SOQL, SOSL, REST & SOAP API, Bath Apex, Dashboards, Data Loader, Controllers, Triggers, Custom Objects, Salesforce Chatter Workflow & Approvals, Custom Objects.

Scripting Language: HTML, CSS, JavaScript, Ajax

ETL: SQL Server BI Tools, DTS, Informatica.

Other Tools: Eclipse, GITHub, Jenkins, DataLoader.IO, JIRA, HP ALM, SVN, Bitbucket, Bamboo,GIT, MS Office suite, MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Northville, MI

Salesforce Lightning Developer/Admin

Responsibilities:

• R esponsible for design and building core framework for enhanced case management features.
• Implemented event based integration from middleware for lead creation and assignment in salesforce for enrollment users.
• Experience on SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud, Chatter and AppExchange applications.
• Developed Lightning apps with design systems using CSS and Parameters, App Builder and Lightning component features for the use of Desktop and Salesforce1 Mobile Platforms.
• Hand on experience in salesforce lightning feature and knowledge. And Implemented wave Analytics to track overall business which increased 20% of entire sales
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect .
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Hand on experience in salesforce lightning feature and knowledge.
• Started working on building an App-Exchange application to push leads from different partner Salesforce channels to our salesforce by establishing security around it.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Change Management (Testing, Training, Customer Betas, Internal and external communication) & Service cloud Console.
• Implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Experience in Salesforce1 Mobile with out of box using Lightening.
• Extensively developed Visual-force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using SOAP and REST API .
• Responsible for setting up both form of Single Sign on, Delegated Authentication and Federated Authentication using SAML 2.0.
• Worked with Person Accounts for storing consumer demographics information.
• Responsible for setting up security and sharing model for enrollment business group within in the application.
• Deployed code and configuration to sandbox and production environments using Bitbucket and Bamboo.
• Have done peer code reviews and responsible for environment refresh strategy and maintenance.

Environment: Sales Cloud, Service Cloud,Marketing Cloud Data loader and Data management, ANT Migration tool and Bamboo, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules,GitHub, Jenkins, SAP.

Confidential, Oakbrook Terrace, IL

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Designed and created Custom objects, Relationships (Lookup, Mater-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, custom apps, Validation rules, Record Types, Page layouts, Search Layouts, Compact Layouts, List views on various objects and Connected apps for Integration.
• Created HTML, Text based Email Templates and Folders for different business groups.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Configured data sharing by setting up Organization-Wide Defaults (OWD), Owner-based &Criteria- based sharing rules on various objects.
• Written complex validation rules on standard and custom objects to perform based on record type, login user, and profile.
• Configured Salesforce Outlook connector for a couple of business users for synchronization of Salesforce Contacts, Activities from Salesforce to Outlook and vice-versa.
• Enabled Salesforce1 mobile for mobile applications and roll out two-factor authentication.
• Configured Single Sign-On for sandbox and production instances with Active Directory as IdP and created my domain.
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Configured Web-to-Lead, field mapping for conversion and created Lead assignment rules.
• Created and configured Escalation, Assignment rules, Web-to-Case, Email-to-Case on Case object.
• Worked on customization using Apex language to build Custom, Extension Controllers for user actions performed by users in the UI.
• Developed rich UI using Visual force page components, Bootstrap CSS and performed client-side validation using JQuery and JavaScript.
• Used Developer Console, Force.com Explorer, Eclipse with Force.com Plug-ins for development and Data Loader, CLI for data migration.
• Developed various Custom Report types, Tabular, Summary and Joined reports, Dashboards and Analytic snapshot and created Report/Dashboard folders and provide access to a different user based on the Roles.
• Migrated bulk data from external data source to Salesforce using Data Loader bulk API.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Experience in developing and Deploying Sales Cloud & Service Cloud .
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Experience in Configuration and code deployment across multiple Orgs.
• Experience in deployment and working on version control tools like GIT, GITHub, Jenkins.

Environment: Saleforce.com platform,Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Github, Jenkins, Windows Vista.

Confidential, Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services.
• Actively involved in design and development of custom CRM solution to service.
• Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and REST API ’ s.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Created Reports & Dashboards to view data from custom object.
• Implemented SSO in SFDC, to utilize corporate windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Extensively worked on integrating REST API using callouts framework in SFDC.
• Extensively worked on SOQL and Apex Triggers to implement business logic.
• Designed and developed workflows and Process Builders to automate the business processes.
• Worked on Custom Setting and Test Case.
• Extensively worked on customizing existing salesforce objects as well as creating new objects.
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, Outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Designed and developed Custom objects, Components, Visual force Pages to suit the needs of the application Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

Salesforce Admin

Responsibilities:

• Performed roles of Salesforce Configuration and Administrator.
• Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
• Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
• Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead and custom lead conversion.
• Implemented Case Management Automation to track and solve customer issues by creating support process, record types, assignment and escalation rules.
• Configured Partner and Customer portal for the users in the organization for Partner selling.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.

Environment : Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules .

Confidential

Salesforce Admin

Responsibilities:

• Worked with the business community to gather requirements and converted them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
• Created various Custom Objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security Settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Deploy SFDC package from one organization to other organization.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up Reports folders.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment : Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules .