SUMMARY

• 9+ years of IT experience which includes 4+ years of experience in Salesforce.com CRM Platform both as Administrator and Developer.
• Certified Salesforce.com Developer (DEV 401, 501) and Administrator (ADM 201) with proficiency in Salesforce CRM and Force.com platform.
• Excellent understanding of Force.com architecture and sound working knowledge on Object oriented programming and core java concepts.
• Strong experience on Force.com using Apex programming in Apex Classes, Batch classes, Triggers, Force.com API, Standard Controllers, Web services and Controller Extensions
• Proficient in Developing Visualforce pages (Reports, Analytical snapshots, and Dashboards) and visual flow.
• Expertise in building Lightning components for Record pages and Quick actions.
• Sound knowledge in designing custom pages using Lightning App Builder
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Managemen t.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Expertise in Sales cloud, Service cloud, Partner portal and Customer portal.
• Developed highly responsive web pages and mobile applications on salesforce platform.
• Hands on experience implementing Workflow rules, Record Types, Security/Sharing rules, Configured permission sets, Field - level Security, Record level Security, Profiles, creating roles and resource monitoring at the different hierarchical level of Organization .
• Efficient use of REST and SOAP APIs. Used Jenkins for integrating salesforce projects.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflow and Approval Processes for automated alerts, field updates, and Email generation based on application requirements.
• Expertise in SOQL and SOSL for querying salesforce database.
• Good knowledge in configuring On-Demand Email-to-Case, web-to-Lead and Web-to-case in Customer Relationship Management (CRM).
• Proficiency in OWD Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experience in using Salesforce.com Email Services, Field updates, Page Layouts, Actions, Approval Processes and Process builder.
• Worked on creating and maintaining various profiles and feeds on SFDC Chatter Plus.
• Expertise in Salesforce Integration & Data Migration.
• Proficient in various Software Development Lifecycle (SDLC) phases which include requirement gathering and analysis in Agile, Waterfall methodologies and Kanban board.
• Daily standup calls, Scrum meeting, Evenly Sprints also part of the routine.
• Strong Technical background in Analytical, and Problem-solving skills
• Good Team Player with time management skill, leadership qualities and willing to play a vital role in the team environment to meet objectives.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Trigger, Apex Class, Visual force (Page layout, Controller). Templates, Formula Fields, Validation rules, workflow and approvals, AppExchange, Data export and Import wizard

Force.com tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Workbench and Eclipse IDE with plug-in, Migration tool, Lightning Component Framework, Lightning App Builder.

Custom Integration and management tools: Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact Management, Pipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning Experience, Jenkins

Relational DB: SQL, SOQL, SOSL, Schema Builder

Web Services: REST API & SOAP API

Web Technologies: HTML, CSS,JSP, JDBC, Java, XML, XML Schema, DTD, JavaScript

Version Control and Issue Tracking: GitHub, Bitbucket, CVS, JIRA

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA

Sr. Salesforce Lightning Developer

• Worked with the Functional Analysts and business partners to understand and manage requirements through analysis, design, build, testing and then release to production.
• Experience with Service Cloud including Service Console, CaseFeed, Knowledge Base and Entitlements.
• Worked with Product owner, UX, Development and JIRA scrum master teams to design a new Service Cloud platform for Party City.
• Experience in integrating Salesforce with external applications using Rest and Soap APIs.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Integrated salesforce with third party tools using the Connected Apps in salesforce using OAuth2 for authentication.
• Integrated salesforce CTI with Five9 Call Center and installed the Five9 package and customized the softphone layout.
• Specific responsibilities include the creation, deployment and management of Custom Apps, Custom Objects, User Profiles, Sharing rules, Custom Reports and Dashboards, System and data management and maintenance and Ongoing recommendations for process improvements.
• Validate CTI call workflow integrated with other call center facing applications via IVR for Signup and for Credit background check.
• Experience in performing the data migration process using Jitter bit to sync up the data between Heroku Postgres database to salesforce.
• Build the Visualforce pages and standard object detail pages to Screen pop for the third party CTI agents to effectively handle the care or support calls.
• Worked on the Email-to-Lead set up and Email-to-Cases and routing them to the appropriate Queues.
• Provided Salesforce general Administration support to manage users; Trained users to generate Salesforce Reports and create Dashboards.
• Experience in developing various lighting components, events and lighting applications. Created lighting Component tabs and Visualforce tabs.
• Formed and completed Use Cases for User Acceptance Testing and Integration testing. Completed the Quality Assurance for all phases of the project including requirements and user stories.

Environment: Saleforce.com platform, Heroku Postgres, AWS, CSS, QuickBooks, Service cloud, Sales Cloud, Marketing Cloud, Visual Force Pages,Heroku Connect, Sandbox, Angular JS2, SSO, HTML, J-Query, Jitterbit, Twilio, Outlook, JIRA

Confidential, Hoffman Estates, Illinois

Sr. Salesforce Developer / Administrator

• Actively played a technical role during design and implementation phase of the software developmentlifecycle.
• Designed entity-relationship model for custom objects in database.
• Managed sales cloud, service cloud, custom cloud and AppExchange applications.
• Managed every user’s access to data by controlling access to organization, objects, records with the help of role hierarchies and sharing rules.
• Developed interactive Email to case functionality and data-driven solutions in salesforce with SOQL and SOSL queries.
• Used REST API for web-services and handling sessions.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Created workflow rules and defined time triggered tasks, sending notification, setting refresh time.
• Developed a search solution and optimized the results for common uses cases of the application.
• Managed application Lifecycle by handling sandboxes, deployment environment and its tools and its versions.
• Handled a few user interface components and Visualforce components for styling with the help of Base Lightning Components like message, menu, input controls, field level, errors, currency.
• Designed ready to use pages with Lightning components for dynamic picklists, record pages and for Outlook.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Imported bulk data from Excel, MS outlook and Legacy Systems with salesforce data loader for importing and exporting data.
• Implemented data integrity tasks such as cleaning and merging duplicate records.
• Handled search exceptions and DML and null pointer exceptions.
• Implemented server-side controllers to connect with salesforce to handle actions.
• Customized Chatter groups and profiles to enable users to collaborate in real time.
• Managing Licenses for each user and their roles and profiles.
• Actively involved in User Acceptance Testing (UAT) and helped improving deliverables.
• Used GitHub for version control.

ENVIRONMENT: Force.com Platform, Salesforce, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Retail Cloud, Chatter groups and profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Approval Process, Reports, Force.com Eclipse Plug-in, Data Loader, Email Services, Security Controls, Exceptions, Sandbox

Confidential, Chicago, Illinois

Salesforce Developer / Administrator

• Gathered Business and functional requirements and documented them using Unified modelling language.
• Used Eclipse IDE with force.com extension and developed custom application on developer console using apex and visual force platform.
• Used Salesforce REST API for web-services.
• Collaborated with cross-functional departments like Marketing, Sales, Accounting and Operations to carry out business solutions.
• Implemented all required triggers, test classes, batch classes and future methods.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunity, Reports and Dashboards.
• For handling sequence of approval processes and viewing the status we used Pipeline Management.
• Implemented all required formula fields, roll up summary fields, assignment rules, roles, profiles, sharing settings etc.
• Used Lightning App Builder to develop responsive apps and custom pages for Salesforce1 and Lightning Experience
• Modified records with DML to insert, update and delete records and executed them in batch file and used DML exception.
• Automated email alerts, outbound messages and field updates by implementing approval process.
• Implemented Time Based workflow trigger for generating reports and updating dashboards using an Apex Class to run at a specific time in a week.
• Customized mobile application and its navigation and its layouts.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup and SQL.
• Monitored Escalation rules to manage unresolved cases and handle them.
• Worked with Agile team and met all the requirements by the end of each scrum.
• Generated various reports to assist managers regarding the sales information and identify the trends in market.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.

ENVIRONMENT: Salesforce.com platform, Salesforce Communities, Apex Language(Trigger), Visual Force (Pages, Component & Controllers), REST API, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule, Eclipse IDE, Change Sets, DML, Exceptions, Pipeline Management

Confidential, Plano, TX

Salesforce Developer / Administrator

• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce
• Collected all functional and non-functional requirements of the client by conducting elicitation meetings for any enhancement or initiatives.
• Worked on visibility and security settings around them as required by the business.
• With the help of role hierarchy created case sharing model and assigned cases to users.
• Used auto response rule for thank you mail and confirmation for complaint.
• Implemented triggers, controllers and formula fields, validation rules, Cross Object Formulas and Roll up summary fields.
• Created a sync between salesforce to outlook and vice-versa for contacts, email alerts, events and tasks.
• Participated in salesforce automation for Case Management, Accounts, Contacts, Content, Reports and Workspaces on salesforce.com
• Imported and exported data from data source using data loader by mapping the fields between the current reporting system and Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities.
• Responsible for writing queries on salesforce data tables using SOQL and SOSL.
• Validated and deployed code to production through outbound Change set.
• Used Bitbucket for version control and JIRA for issue tracking.

ENVIRONMENT: OWD hierarchy, Salesforce.com, Roles and Profiles, Sharing/Security rules, Auto response rule, Trigger, Controller, Custom and Standard Objects, Process Builder, Schema Builder, Field dependency, Dashboard, Data loader, SOQL, Bitbucket, Email services, Change set, Bitbucket

Confidential, Alpharetta, GA 

Salesforce Administrator

• Developed new SaaS based application custom data fields with validations, formula fields, page layouts and record types and used various standard objects like cases, people, groups, solutions and dashboard.
• Built junction object using master-detail and lookup relationships for various custom objects and developed SOQL queries to retrieve data from database.
• Managed restricted field access by using field level security along with page layouts.
• Enhanced search results by modifying search layouts and provided custom links, related lists and other components on record detail pages, edit and view pages.
• Created Email templates, communication templates, Letterhead template and HTML with letterhead, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created S-Controls to meet new business requirements.
• Maintained old users and created new users and granting appropriate privileges to files and folders for Salesforce.com.
• Used external JavaScript libraries from static resource in Help Page.
• Integrated Web-to-lead, Email-to-Case, and Web-to-case for Customer relationship management for handling all customer services.
• Maintained users sharing rules by grouping and hierarchies.
• Manage data storage and licensing requirements for different users involved in Project.
• Created a mail merge communication template as per the requirement.
• Used change sets for porting application in between multiple sandboxes within organization.
• Maintained proper documentation on processes, policies, application configuration and help related materials for users as new applications or processes are being developed.

ENVIRONMENT: Salesforce.com Administration, Validation, Relationships, Page layouts, Security rules, S-Controls, Reports & Dashboards, Case Management, Custom Tabs, Templates, Page Layouts, and Data Loader, CRM, Inbound/Outbound change set.