Business Analyst Resume Fl - Hire IT People

SUMMARY

Senior Business Analyst with in depth experience in the Software Development and Business Lifecycle methodologies. High proficiency with the Microsoft Office suite of applications including Visio. Capturing existing current state (as is) and future state workflows. Experience with general Project Management and leading Joint Application Development sessions. Using both methodologies to capture detailed business and functional requirements. Accustomed to assisting in a team environment.

PROFESSIONAL EXPERIENCE

Confidential, Fl

Business Analyst

Responsibilities:

Capture detailed project requirements
Ask the necessary open ended questions for proper requirements discussion
Build workflows for Software Development Lifecycle
Assist in QA testing
General Project Management duties related to project tracking of timelines, deliverables and assigned tasks
Continuous communication with upper management
Build working relationship with external vendors and carriers
Administer JIRA product
Setup permission schemes, workflows, dashboards and reports
Implement JIRA Service Desk and rollout through company and provide training
Manage support tickets

Confidential, Fl

General Management

Responsibilities:

Full restaurant duties managing 22 employees
Complete customer service with positive attitude
Detailed cash control of 3 cash terminals
Weekly food cost inventory along with daily inventory control
Monitoring of various checklists and communication with assistant mangers on duties
Hiring and training of new employees

Confidential, Fl

Business Analyst

Responsibilities:

Project team member interaction on projects
Involvement with Upper Management and Team Leaders
Capture project requirements in detail
Ask the necessary open ended questions for proper requirements discussion

Confidential, Fl

Senior Business Analyst

Responsibilities:

Consistent proficiency in highly visible projects with high return on investment to the company of $1 million plus
Management of project budgets
Establish vendor relationships, obtain vendor quotes, and secure PO approval
Situational analysis, information gathering and project management in relation to enterprise business function requirements
Utilize JAD sessions with various team members to capture project requirements
Interact with upper management on a regular basis
Mentor to new team members in all organizational aspects
Communicate both technical and non - technical business concepts to the organization.

Confidential, Fl

Business Analyst

Responsibilities:

Create documentation for business processes and requirements
Information gathering from the business users to determine application needs
Develop test plans for business user testing and acceptance
Execution of manual testing
Work directly with directors and project manager to coordinate deliverables
Establish location system upgrade budgets, including hardware, staff and training costs
Maintain proper documentation to provide budget analysis for each site
Workflow implementation and training
Conduct training using Enlight CBT Application
Daily monitoring of all ImageRight machines
Assist in database move from one region to another
Install and setup of needed ImageRight Scheduler, Email Receiver, and Print Server

Confidential, Fl

IT Operations Manager

Responsibilities:

Set up a Help Desk support budget for 8 individual client locations
Maintained budget accountability for each client on a quarterly basis
Managing help desk support software for tracking trouble tickets
Effectively assessing issues and troubleshooting over the phone
Dispatching of technicians and assigning appropriate priority levels
Tracking all inventory and purchases for each client location and proper asset reporting

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Business Analyst Resume

FL

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