SUMMARY

• Over 7+ Years of IT experience that includes 4+ years’ experience in Salesforce CRM Platform and 3 years of experience with Java technologies.
• Involved in various stages of Software Development Confidential (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
• Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.
• Experienced in Salesforce.com Apex Classes, Apex Confidential, Confidential, Force.com API. Hands on experience in developing and deploying custom integration Salesforce.com Confidential .
• Good knowledge on Apex development in creating Objects, Confidential, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
• Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Good understanding in Salesforce lightning UI, Confidential Limits and data modelling.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Confidential and integration tools like Cast Iron, Apex Data Loader, etc.
• Experience in Confidential Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Experience working on Salesforce.com Service cloud and Sales cloud Platform.
• Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, Data Junction (Pervasive), and DQC.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Hands on Experience in database development using SQL/PL-SQL in MySql, DB2, Oracle.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

WORK EXPERIENCE PROFILE

Confidential

Salesforce Analyst

Responsibilities:

• Configured the Contract management and revenue management with using of Apttus CPQ.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Conducting Data management, heavy analysis and query results with Data Quality and Data Governance
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Confidential, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Confidential Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Confidential pages development, Test Classes for Unit testing and Apex Confidential for various functional needs in the application.
• Designed and Developed Dashboard to monitor case activities based on geography
• Developed and Customized User interface in Salesforce.com using Confidential, Apex controllers and Force.com IDE.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Focal areas will include, but are not limited to, Apttus CPQ as primary CRM/CPQ application for product configuration, program pricing and quote automation.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and Confidential import and export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values ( Confidential ) files.
• Integrated external financial systems for synching data in Salesforce.
• Developed Confidential Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Force.com developer toolkit including Apex Classes, Apex Confidential and Confidential pages to develop custom business logic.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.
• Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis
• Support and training new end users and business users of the salesforce.com application
• Support external customers as part of customer management who use related products
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Salesforce Business Analyst

Confidential

Responsibilities:

• Apttus CPQ - I implemented Apttus CPQ, product management and price management, Quote Collaboration, Search Filters, Setup auto-inclusion using search filters, configure refine search options, Constraint Rules, Setup Attribute based configuration, Attribute Rules, Attribute Matrixes, Confidential, Apttus Confidential Roll-Up Summary Fields, Managing Price Lists and Price List Items, Price Ruleset, Price Rule, Price Dimensions, price Matrices, Confidential class, Order management. Used apex data loader to load data in the Org for products.
• Apttus Advanced Workflow Approvals - I used advanced workflow approvals to create approvals, approval steps and rules based on the items in the shopping cart, discounts and promotions applied.
• X-Author for Excel and Word - I've hand-on experience with X-Author for word for creating agreement templates, optimize them for performance (remove conditionals by adding formulas, remove holds), X-Author for excel with custom actions, smart fields for updating CRM content directly from Excel.
• Responsibilities - As senior Apttus CPQ Consultant, I lead Apttus CPQ implementation.
• Involved in requirements gathering, technical design documentation and implementation of solution.
• Worked closely with the functional teams and client resources to ensure the system meets the needs of the client.
• Worked with cross-functional teams to ensure issues are resolved.
• Discuss with Sales teams on product setup, pricing, guided selling setup, Order management and approvals.
• Wrote Confidential class, Confidential, test cases, review code, batch jobs and configuration using workflows, process builder and approval process.
• Performed hands-on solution design, prototyping, proof-of-concepts, and development tasks as required in support of project.

Salesforce Business Analyst

Confidential, NJ

Responsibilities:

• Interacted with various business user groups (Product Owner and Business Analyst) to gather requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked and Implemented Single Sign-On and worked on Sales, Service and Marketing clouds.
• Worked on set up and manage Salesforce Communities for customers and partners.
• Customized Standard Objects Like Lead, Accounts, Contacts, Opportunities, Knowledge and Campaigns.
• Created various Profiles and Permission Sets for Users and worked on integrating MuleSoft with Salesforce and on-premises system (DB2).
• Building data sets from information resources such as SFDC Sales cloud, SAP BW and Oracle in SFDC Wave.
• Implemented the CPQ (Configure Price Quote) best business practices to improve the overall CPQ experience for the business stakeholders.
• Designed Custom Objects, Entity-Relationship data model, Validation Rules and Workflows Rules on the objects and tabs.
• Participated in agile scrum ceremonies like planning poker sessions for consensus of LOE.
• Provided detailed User Interface Document to the new Salesforce development and testing team for clear understanding of the system
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Service Cloud in SFDC
• Created Users, Roles, Public Groups and implemented role hierarchies and record level permissions to manage sharing access among different users on marketing cloud of SFDC
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Page Layouts, Search Layouts and List Views to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Involved in data migration process and Integrated Marketing Cloud with Salesforce org.
• Developed customize Case Escalation application for partners which is written in Apex Classes & Confidential .
• Used SOQL for Querying and Searching data from Salesforce platform.
• Designed and developed Confidential pages and HTML email templates for users.
• Created complex workflow rules and approval process to auto update various fields, assign tasks and notify Group and individual Case owners.
• Used the sandbox for testing and migrated the code to the deployment instance after testing using Force.com Migration Tool.
• Worked on Confidential, trouble shooting and fixing emergency issues.
• Interacted with the Salesforce.com customer support team on a regular basis.

Salesforce Business Analyst

Confidential, NJ

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Worked on Chatter and Email integration features related to Sales cloud.
• Responsible for all the activities related to configuring Data Loader, uploading data in Confidential files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Interacted with SAP and Informatica team in making a backup of Salesforce data into SQL server.
• Created profiles and implemented object level, field level and record level security.
• Experience in conducting Confidential using AS-IS and TO-BE business process, Impact analysis, SWAT analysis, Cost-benefit analysis and ROI analysis.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Demonstrated experience defining impacts of conversions, business rules, and configuration decisions on downstream systems and interfaces.
• Provided impact assessment for all deployment-related documentation including deployment, rollback plans, naming conventions and Sandbox refreshes required for the Change Control Process
• Managed the project tasks, timelines and publish other useful documents using Microsoft OfficeSharepoint Server (MOSS).
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout.