OBJECTIVE:

To work for the mutual benefit of the company and myself by optimally using my technical and interpersonal skills.

SUMMARY:

Having more than 10 Years of experience in IT Production Support, Production Control Specialist mainly for Global banking customers.

COMPUTER SKILLS:

Application Software: MS Office - Word, Excel and Powerpoint

Networking: Basic Networking concepts(completed CCNA training)

Scheduling Tool: BMC Control-M Desktop

Reporting Tool: Storqm

Monitoring Tools: BMC Control-M Enterprise Manager 6.2, 6.3 & 7.0 & Zeke mainframe

Ticketing Tools: Peregrine, HP Service Desk, HP Service Manager and BMC Remedy,ITSM

Alerting Tools: Patrol Enterprise Manager.BMC Event Manager, App View

Operating Systems: Windows 9X, Aix Unix

Mainframe tools: Zeke, TSO, ISPF

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Manager

Responsibilities:

• Scheduling of the jobs using Control-M
• Defining /creating New Calendars in Control M.
• Scheduling /updating the new/existing jobs in Control M.
• Updating the jobs for a temporary period of time for Control M.
• Ensuring that maintenance, job scheduling and data backup is performed—daily tasks are generally performed as part of New Day processing
• Prepared Documentation of All the different Processes.
• Working on the reporting tool Storqm where I am processing the files, creating the bat files, JCL & CFG files.
• Providing end to end environment support for Storqm application.
• Creating the Change Order & taking approval from all the stakeholders.
• Closely working with all the team to complete production implementation on time.
• Recording and routing problems to appropriate support group.
• Loggin into the Incident call & try to resolve the issue with the help of application team.

Confidential

Technical Lead

Responsibilities:

• Monitor Batch Flow and rectify flaws in batch by closely working with application team.
• Need to work on Request for Change ( Confidential 's) to perform Tasks Approved in the Confidential
• Tasks are updated with instructions to submit a request to Global Batch Management
• Change node group & execution time of a job in Execution tab
• Post number of conditions, delete in/out conditions
• Modify QR for a job and also Mass QR Procedure and modify CR
• Set Alerts for a job in EM as per Application Team requirements
• Rerun ended - ok jobs, Force complete - waiting for execution jobs
• Order/Force jobs in AJF, Hold batches in AJF
• Cleanup of old jobs in AJF, while performing action also inform Application team in order to avoid impact in batches
• Check Repetitive Failures and Remove the Shout or Hold them if they are Cyclic Jobs and send the Sysout to the Application Team
• Check the Predecessors and Dependents of the Job to Analyze the Critical Path and provide ETA
• Incident & Event Management
• Participate in incident management calls for batch delays
• Batch analysis in the active job schedule
• Perform critical path analysis when requested to determine downstream impact
• Provide ETA for Global Batch Dashboard Confidential
• Batch 1st level Control-M Enterprise Manager alert diagnosis using BEM Console & resolution following pre-defined procedures - referring document repositories
• Batch Monitoring through (Control - M) and Provide 24*7 production support and maintenance throughout the year on different platforms like Unix, Windows, Linux, Sun Solaris, HP- UX and Confidential - AIX on 10 Data Centers
• Working on four types of alerts Regular (15mins SLA), Urgent (15mins SLA), Very Urgent (10mins SLA) and Dashboard (5mins SLA) and helping the customer to investigate the failure
• Release, Rerun, Force-Ok and Confirm the jobs as per Application team requirement and monitor the flow, sending failed/ended ok jobs Log and Sysout to notify completion of Batch
• For not-executing / not started jobs checking the job status and providing the relevant job information to respective Application Teams if it's waiting for resource or missing condition
• For overrunning jobs checking the statistics of the job and check the average time to finish the job and let Application team know the same, so as to increase the Overrunning shout time to avoid the un-necessary alerts in future
• Follow-up till resolution of Noticed alerts with Application teams and Adhere to Audit requirements
• Disaster Recovery (DR Test) Plan and Business Continuity Plan (BCP) in live production
• Check the History and Status of the old Jobs in Archived view point in case of any queries from Application Team
• Escalate the Dashboard Alerts like SLA,MS,OLA immediately to Application Team to avoid production impact on batch

Confidential

Production Control Specialist

Tools Used: Control M/EM & Desktop, Infra ticketing tool

Responsibilities:

• Performing daily Operation activities such as Rerun, Hold, Free, Load Jobs, Delete/Post dependency etc. .
• Recording and routing problems to appropriate support group.
• Review all scheduling specific documentation.
• Performing any task to resolve a high severity with the help of Level 2 and 3 teams.
• Review job log and documents to asses the error codes.
• Knowledge & compliance with all Confidential requirements for performance of any received requests.
• Providing schedule status updates.
• Coordinating with Onsite counterparts and application analysts & Prepare Daily status reports.

Confidential

Responsibilities:

• Performing daily Operation activities such as Rerun, Hold, Free, Load Jobs, Delete/Post dependency etc. .
• Recording and routing problems to appropriate support group.
• Review all scheduling specific documentation.
• Performing any task to resolve a high severity with the help of Level 2 and 3 teams.
• Review job log and documents to asses the error codes.
• Knowledge & compliance with all Confidential requirements for performance of any received requests.
• Providing schedule status updates.
• Coordinating with Onsite counterparts and application analysts & Prepare Daily status reports.