PROFESSIONAL SUMMARY:

• Salesforce Certified Professional with over 8+ years of IT experience with 4 years of experience as Sr. Developer, Administrator and Support Specialist on Salesforce Platform.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, S-control, Assignment rules, Validation rules, bulk Triggers, etc.
• Strong knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Proficient in security and sharing rules at object, field, and record level for different users at various levels of organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Experienced in cloud technology and on-premise infrastructure integration for salesforce.com.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Thorough understanding and pleasant experience on Data Loader.
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experience in Implementing and executing System Logs and Debug Logs.
• Experience in data migration using Data Loader, Import Wizard.
• Experience in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Strong knowledge of sales, marketing, service and support automation.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Have experience in integration using web services.
• Experience with IDE tools: MyEclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Provided system administration of the salesforce.com environment.
• Experienced Administrative tasks like User Management, Creating Profiles, Roles & Permissions Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Developed SOAP based requests for communicating with Web services.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
• Good Knowledge on salesforce lighting schema builder, process builder, app builder, components and lighting connect.
• Experienced in developing dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Acquainted with SalesForce.com sales policies and procedures
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Continually provided value added services to the clients through thoughtful experience.

TECHNICAL COMPETENCIES:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Salesforce Lightning Design System, Lightning Components.

Languages: Apex, Visualforce, Java, HTML, CSS, PL-SQL, C

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA

Database: MS SQL Server PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2

Operating Systems: Windows XP/Vista/7, UNIX

SDLC: Rational Unified Process (RUP), UML, Use cases and Use Case Diagrams, Class/ State Diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Salesforce Developer / Administrator

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Participated in project blueprint workshops to understand the business needs and objectives of the system
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process
• Enabled Accounts, Contact, Product, Leads, Opportunity, Contract and Campaign management in Sales Cloud and migrated these records from legacy CRM systems to Salesforce
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation
• Created Custom Apps &Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process.
• Used Apptus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Worked with different Force.com Add-ons like APPTUS, Dream Factory and Cloud 9 Analytics.
• Partnered on implementation of Apptus system as the core Deal Desk management and Quoting tool
• Coordinated the implementation of Salesforce (Apptus) for the maintenance and processing of company NDAs.
• Knowledge in creating custom layouts for Salesforce1 mobile apps, community portal, lightning process builder and lightning pages
• Implemented new strategies to enhance its growing SFDC platform, standardization of tools such as Data.com, Pardot and Lightning Process Builder for automating alerts based on opportunity stages and published dates.
• Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in agile environment by partnering with development team
• Worked on Lightning components by using Aura frame work.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Implement Apptus with multi-currency and email Approvals
• Customized Dashboards to track project status and performance of business centers
• Participated in Spark sessions for requirement gathering, analysis, and design
• Used Apex classes and Visual force pages to customize customer portal
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle
• Integrated the Web Services for extracting the data from external systems
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports
• Created ETL test data for all ETL mapping rules to test the functionality of the data mappings
• Performed maintenance tasks, system health checkup and ensuring system works to support day to day operations

Environment: Saleforce.com platform, Salesforce.com Platform, Sales cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Inegration, Force.com Platform (Sandbox and production), Force.com IDE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Experience in Salesforce Wave Analytics using internal salesforce data and external salesforce data to create datasets, lenses, dashboards, large data files, creating graphs, charts and pictorial representation.
• Developed Visual Force pages which rendered based on Salesforce1 App or Web.
• Developed publisher actions for salesforce1 app. Expertise in SOQL queries to search and display data from SFDC Organization using tool Workbench.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Involved in maintaining the Logging for the SSIS packages.
• Ensuring the test coverage and creating test methods and executed the unit testing to remove produce defect free.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created Custom objects, Page layouts, Custom tabs and Components. Strong skills in debugging complicated code.
• Tested Apps by appending multiple components to the Lightning Application thereby deployed applications from sandbox to production.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records.
• Testing the connections, authorization providers and creating the registration handlers with the Azure using the SSO Azure Active Directory.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Experience in Veeva integration on Salesforce/Force.com Platform, building Veeva Vault work flows.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Highly experienced with Zuora for Salesforce for commerce, billing and financial subscriptions.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Using Salesforce Workbench timed SOQL queries to get the most optimized version of the query.
• Used Change Sets to deploy components into different environments.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead, Auto-Response rules.
• Experience in Dealing with Salesforce Support calls in case of any Salesforce Org issues.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Veeva, Zuora, Custom Component, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential

Sales force Administrator/Developer

Responsibilities:

• Worked as Business System Analyst to provide recommendation and designed the best solutions for implementing new business ideas.
• Worked on development, implementation and update focusing on Sales cloud and Service cloud.
• Implemented Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• As an Administrator implemented various advanced fields like Pick list Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Pick list Fields.
• Implemented Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Worked on Lighting components, connect, process Builder, Schema Builder in the existing organization.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
• Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning component.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Worked on Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for aproving new accounts and another business process.
• Handled Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permision Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Force.com, Data Loader, Lightning, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.