SUMMARY:

• Over 10 years of professional experience as a Business Systems Analyst in Healthcare, Informational Technology (IT), Investment Banking, Finance, Banking and Insurance domains.
• Hands on experience on different platforms such as ServiceNow, CMDB, Salesforce, TIBCO, Java
• Hands on databases such as SQL Server, DB2, COBOL, MS Access UI/UX
• Working knowledge of Salesforce.com capabilities (Apex, Visualforce, JavaScript) and its application with hands on experience on Salesforce Sales and Service Cloud
• Hands on experience on Change Management, PMO processes and Agile/Scrum methodology
• Experience with RUP, Scrum, Agile, Waterfall, Business Process Modeling/Re - Engineering and Business Intelligence techniques
• Hands on experience working on Data mapping, Data migration, Data profiling and Data cleansing with good knowledge of code versioning tools such as git and TFS
• Expertise in SQL queries, ServiceNow implementation, CMDB, Facets, Java, TIBCO, HTML, CSS, UI/UX and COBOL
• Worked on mandates and regulatory standards
• Good Knowledge of mutual funds, money market funds, ETFs, stocks, options, margin loans, fixed income, CDs, Bonds and Bond Funds, Annuities.
• Hands on experience working on MS Visio, MS Project, MS PowerPoint, MS Excel (VLOOKUP, Pivot tables and Pivot charts), MS Word and MS Access.
• Performed GAP analysis, SWOT analysis, ROI and Cost benefit analysis.
• Extensive experience on process modeling, Rational Suite including Rational Rose and Requisite Pro, UML, Visio, IBM Blueworks, Flow Charts, Swim Lanes, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams.
• Good knowledge on industry standards such as ITIL, Six Sigma, PMBOK and CMM levels.
• Hands on experience on Data Analysis tools, such as SAS, SQL, Excel, QlikView, Tableau
• Excellent analyzing, communication, organization, leadership and management skills
• Excellent interpersonal skills, including the ability to coordinate and motivate team members.
• Experience working on JIRA, ALM, SharePoint and TIBCO

TECHNICAL SKILLS:

SDLC Tools: Rational Enterprise Suite, SODA, HP Quality Centre, Silk, Snag-it, SOAP, ALM, JIRA

Management Tools: Rational Clear Quest, ServiceNow

Business Modeling Tools: Rational Rose, Requisite Pro,, Requirements Composer

Version Control Systems: Rational Clear Case.

Project Management: Lotus Notes, SharePoint, Clarity, HP ServiceNow, DOORS, FileNet

Databases: MS-Access, MySQL, DB2, Mainframes, Oracle, OLAP, OLTP, CMDB

Programming Language: SQL, PL/SQL, Java, Visual Basic, SAS, HTML, Oracle, Mainframes

Interface/Software tools: Facets, TIBCO, Tumbleweed (Axway), Informatica, Business Objects

Tools: TFS, Microsoft Visio, MS Project, Office Suite (Word, PowerPoint, Excel, Visio, Outlook, Access)

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Salesforce System Analyst

• Support the Salesforce implementation from design to deployment, user adoption and ongoing improvements and system administration.
• Work on project work enhancements along the request and requirements stage through build, test and deployment stage.
• Support in the planning, execution and management of project deliverables and risks.
• Work with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
• Experience in Account Management, Lead Management, Opportunity Management modules
• Experience in Creating Reports, Dash boards, Custom objects, Fields, workflow rules and validation rules.
• Data migration using Salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Data loader.
• Experience with workflows, validations rules and process builder
• Experience in Manage Users, Security Controls, and Data Management.
• Define and execute functional, regression, unit and user acceptance testing.

Environment: Salesforce, ALM, JavaScript, Apex, Visualforce

Confidential, Petroleum, OH

Business Systems Analyst

• Support the Salesforce implementation from design to deployment, user adoption and ongoing improvements and system administration.
• Work on Change Requests to adhere to requirements change control process
• Create business requirement documents, user stories, functional specifications and system design specifications.
• Document requirements for Salesforce implementation after analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis.

Environment: Salesforce, ALM, JavaScript, Apex, Visualforce

Confidential, MD

Business Systems Analyst

ServiceNow, CMDB

• Worked on ServiceNow implementation to support Incident, Change, Problem and Demand Management
• Involved in updating the CMDB Configuration Management to ensure data integrity is maintained for ServiceNow implementation
• Created Data Mapping documents for the AS-IS and To-Be CMDB Database and write logical data models based on functional requirements.
• Worked on Enterprise Service Bus upgrade project to upgrade TIBCO platform and its supporting features
• Worked on SAP Modernization project to upgrade the SAP Service-pack
• Worked on simplifying PM reporting process to ensure accruals and financials reported at the end of the quarter would reflect correct financials

Environment: ALM, ServiceNow, CMBD, TIBCO, SAP, Microsoft Tools.

Confidential, MD

Business Lead

• Gathered PPACA regulatory requirements for HIX project to define requirements from the mandates
• Worked on 834 Enrollment and Eligibility ANSI X12 transactions, Marketing and Communications, Disaster recovery, Edge Server, Auditing, General Ledger, TIBCO, Tumbleweed (Axway) and TA1 and 999 Error Resolution ANSI X12 EDI transactions
• Worked on Reinsurance, Risk Adjustment, Risk Corridors and General Ledger project
• Gathered requirements for General Ledger, Accounting, Reports, Auditing to comply with CMS requirements
• Worked on Disaster Recovery, Enrollment and Eligibility, Risk Adjustment, Reinsurance and Risk Corridors requirements
• Worked on Edge Server installment and data gathering requirements for the program
• Validated the General Ledger data against the actual report data and resolve data discrepancies and coordinate necessary adjustments to the actual data
• Worked on new business rule impacts to Facets claims and documented the impacts of the changes.
• Documented the Facet field names and corresponding attributes for the new requirements and system changes.

Environment: ALM, EDGE SERVER, Health Insurance Casework System (HICS), Facets, TIBCO, Tumbleweed (Axway), MS Office, Wireframes.

Confidential, Lincoln, NE

Senior Business Systems Analyst

• Created ANSI EDI X12 files from scratch and verified them for compliancy
• Run EDI X12 files through the HIPAA gateway and assisted in error resolution
• Worked on Co-ordination of Benefits, explanation of benefits
• Worked on various Health Care Transactions such as, Eligibility Inquiry and Response (270/271), Claims Request and Response (276/277), Benefit Enrollment and Maintenance (834), Premium Payment Order/Remittance Advice (820), Institutional Claims (837I), Professional Claims (837P) and Dental Claims (837D).
• Wrote complex SQL queries and involved in performing data mapping.
• Load requirements information into Application Lifecycle Management (ALM) tool to develop, maintain and track the project documentation generated during the SDLC.
• Worked on various Health Care X12 Transactions such as, Eligibility Inquiry and Response (270/271), Claims Request and Response (276/277), Benefit Enrollment and Maintenance (834), Premium Payment Order/Remittance Advice (820), Institutional Claims (837I), Professional Claims (837P) and Dental Claims (837D).
• Review companion and implementation guides to gather requirements and use cases
• Worked on the various opportunities to be implemented along with the HIPAA 5010 project to better utilize the time and resources.
• Worked on claims processing and claims adjudication process.
• Performed code analysis and documented the enhancements to meet the end state requirements for transactions

Environment: Microsoft Word, Microsoft Excel, Microsoft Visio, Access Database, Mainframes, Clarity, SharePoint, Lotus, Microsoft Office, MS Access

Confidential, MD

Business Lead Analyst

• Create Detailed System Specifications Document for Disability Case Processing System for Manage Contact Information and Manage Third Party Contact functionality.
• Perform systems and requirements analyses for the OEEAS (Office of Earnings, Enumeration and Administrative Systems) at the Social Security Agency (SSA).
• Prepare detailed status reports to deliver it to SSA clients.
• Prepare, rewrite and update multiple closeout year reports for final delivery to SSA clients.
• Involved in data analysis and mapping for EDW project and big data foundational projects
• Conduct, analyze, review and document source to target data mapping for the legacy applications to feed EDW
• Identified and documented data sources and transformation rules required populating and maintaining data ware house content.

Environment: Rational Requisite Pro, MS Project, SharePoint, MS Word, MS Visio, Mainframes, Java, Microsoft Visio, Microsoft Office, Share Point.