SUMMARY:

• Having 8+ years of IT experience with 7+ years’ experience of Salesforce CRM including Salesforce.com administration, customization, configurations and developed multiple complex custom solutions. 1+ years of experience as a CRM Business Analyst.
• Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Extensively worked on multiple complex Integrations and Data Migration between Salesforce.com and legacy Systems (CRM/Non - CRM).
• Experience with interface between salesforce and various applications - integrating existing desktop and web apps with legacy mainframe systems.
• Strong Salesforce ecosystem knowledge and integration components (SOAP, REST, Tooling APIs, Apex controllers, Web Services Endpoints, data loaders, Meta Data, etc.)
• Expertise in Sales Cloud, Service Cloud, Marketing Cloud/Exact Target and Community Cloud platforms.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning App Builder and Lightning Components.
• Extensive experience in designing of custom objects including junction objects, custom fields, picklist, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation per application requirements. Experienced in UI including JavaScript, HTML, CSS, Bootstrap, JQuery, XML and AJAX. Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE, Change Sets, ANT, Jenkins, Bamboo.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Installed Sales Force App Exchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Experience on various Salesforce Apps like Gridbuddy, Apptus, DocuSign, Drawloop, Dupe Catcher, and Salesforce CPQ.
• Exposure to different types of software development life cycle methodologies including Agile, Waterfall and have experience in using applications like Version One, Rally, JIRA and ALM for issue tracking and project management.
• SFDC Techno Functional with thorough knowledge of requirement gathering from functional and
• Excellent knowledge and understanding of Salesforce.com governor limits with an ability to optimize code with effective SOQL, SOSL to respect those limits.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time. Continuous Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and change sets.
• Experience in implementing integrations with Marketing Cloud and Salesforce and security configurations of Marketing Cloud.
• Extensive experience in various databases including SQL Server, MySQL and Oracle.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Innovative, possess strong business acumen and the talent to be part of a team deploying complex Salesforce.com projects with major integration components using AppExchange, possess the ability to communicate effectively and help the company foster change.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce SFA, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services & Callouts, AJAX, Workflow & Approvals, Apex Data Loader, Lightning, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, Change Management through BMC Remedy.

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Force.com Platform (Sandbox and Production), Maven Connector with Salesforce, Ant Connector with Salesforce, Force.com Excel Connector, Jitter bit Data Loader, Data Import wizard, Data loader .io, Demand Tools.

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle, MySQL

Methodologies: Agile, Waterfall

Web: HTML, XML, CSS, JavaScript, Bootstrap

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Sr Salesforce Developer

Responsibilities:

• Design, code, test, debug, document, maintain and modify computer programs of high complexity, significance and risk.
• Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables. Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
• Used Strong Industry Knowledge to relate to the Customer needs and dissolve customer concerns with high level of focus and attention to detail.
• Using Visual force,CSS, JavaScript, and HTML built pages and wrote Apex classes and controllers to provide functionality to those VF Pages.
• Inserted and Updated data using Work Bench.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Effectively enforcing the Field Level Security (FLS) and CRUD (Create, Read, Update, and Delete) setting.
• Interacted with the Financial Force premium tech support team on a regular basis.
• Created a Flow that auto creates a record and redirects the User to the record edit screen. During record creation a Process Flow is triggered to auto populate a field value based off of a field value on the parent record.
• Resolved a too many SOQL error issue that occurred in the production environment by following Bulk Apex best practices and the use of recursion handling.
• Modified the structure of a Trigger class to prevent future problems with reaching the Salesforce limitations.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Modified a custom visual force page so that Users could see their Forecasting data in a more granular and organized fashion.
• Developed Apex code and Configuration to resolve thousands of invalid integration errors experienced by the Users in the production environment.

Environment: Saleforce.com platform, Developer Console, Apex, Visual Force (Pages, Component & Controllers), Pages, Workbench, HTML, DocuSign, Java Script, Workflow & Process Flows, Reports, Custom Objects, Custom Tabs, PSA, Security Controls, Sandbox data loading, Change Sets.

Confidential, Atlanta, GA

Sr. Salesforce Analyst (Developer/Admin)

Responsibilities:

• Integrating PCS (Pega system) with Salesforce using REST API.
• Modularize and Reusable custom components creation.
• Using Salesforce Lightning Connect Integration with third party tools.
• Developed and maintained integrations between Salesforce and other internal business applications. Performed Data Migration from Legacy Systems using Data Loader, Workbench, JitterBit, DataLoader.io, and Import Wizard.
• Used Strong Industry Knowledge to relate to the Customer needs and dissolve customer concerns with high level of focus and attention to detail.
• Consolidated multiple triggers into a single trigger on an object through use of Trigger Handler
• Design, code, test, debug, document, maintain and modify computer programs of high complexity, significance and risk.
• Using Visual force, JQuery, CSS, JavaScript, Accordion UI, and HTML built pages and wrote Apex classes and controllers to provide functionality to those VF Pages.
• Developed Client Side Pagination process with all the details.
• Complete bulk imports and exports of data and batch reassignment of accounts based on organizational changes. Creation of multiple Utilities for client to use and Test Factory.
• Lighting process builder and flows.
• Salesforce Admin activities using process builder, visual workflow and creation of workflow rules, approval process, formula fields, custom objects and use of out-of-box Salesforce functionality as far as possible as per client needs.
• Deployment from DEV to QA, UAT, Staging, Production and other prod copies using Force.com ANT tool. Writing Apex Test classes to achieve above 90% code coverage for testing apex methods. Wrote Test scripts for various scenarios.
• Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables. Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
• Workflow rules, Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.

Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Lightning Experience, Lightning Components, Apex Web Services & Callouts, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential, New York, NY

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance cost. Define, communicate, and manage a Change Management (Release) process to develop and implement new applications and updates to existing applications.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface. Using Salesforce Exact Target Marketing Cloud extensively.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Customized Sales Cloud for campaign, leads, and opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed integrations using SOAP and REST Web Services.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization. Worked with management and other developers to translate marketing needs into design requirements.
• Developed complex workflows and approval processes for automating business logic
• Expertise in visual flows and process builder.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential, St. Louis, MO

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customization to match the functional needs of the organization.
• Implemented the Client requirements on Salesforce.com platform using APEX and Visual Force.
• Developed Apex Classes, Triggers, and Controller Classes for various functional needs in the application.
• Worked with Service Cloud console with Computer Telephony Integration (CTI).
• Worked with various salesforce.com objects like Leads, Accounts, Contacts, and Opportunities etc.
• Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).
• Developed Visual Force Pages for Wizard Style Screens
• Helped to better integrate the application with the Open Layers JavaScript mapping framework.
• Implemented Application Security
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Inserted and Updated data using data Loader.
• Developed email Services for In bound email processing.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Attended project meetings, Off-Shore meetings, release meetings and QA status meetings for the Project.
• Configured the Analytic Snapshots to load the data on regular basis for the sales performance and lead generation statistics.
• Created and used Email templates in HTML and Visual Force.
• Web application development for backend system using AngularJS and Node.js with cutting edge HTML5 and CSS3 techniques
• Worked in opportunity management and lead management areas with the client requirements.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Experience in data migration from Excel, MS Outlook and Legacy Systems using Data Loader, Import Wizard, Data Loader.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce CRM, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL.

Confidential, New Jersey

Salesforce Consultant

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Effectively enforcing the Field Level Security (FLS) and CRUD (Create, Read, Update, Delete) setting.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Resolved issues related to call centers, CTI adapters and mobile applications.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Create automated business processes using process builder and visual workflows.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Confidential, Baltimore MD

Salesforce.com Business Analyst

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Worked with Field Trip app to keep a track of the used fields.
• Worked with a team of mobile application developers to create UI with substantive use of bootstrap.
• Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, MS SQLServer2000, Windows 2000 Server.