PROFESSIONAL SUMMARY:

• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Having Force.com Platform Developer II (Dev 501) level of experience in working with Apex and Visualforce.
• Experience in working with Service Cloud, Sales Cloud, Marketing Cloud and Salesforce Community functionalities.
• Experience in managing Sandboxes and promoting changes to production using different tools such as C hange sets, Force.com migration tool using Ant based tool and Force.com IDE
• Hands on experience in all stages of software development life cycle (SDLC) using Agile/Scrum methodologies.
• Expertise with custom functionality including Workflows, Validation rules, Custom Objects, Fields, Page Layouts, Record types, Reports, Dashboards, List views, Profiles, Approvals, Assignment Rules, Permission Sets.
• Performed APPTUS CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience in integrating Salesforce.com with other systems using middle - wares like TIBCO and direct API Calls .
• Interacted with various business team members to gather the requirements and documented the requirements, which are essential for the implementation o f chatter .
• Develop re-usable UI components with the lightning components frameworks and design visual force pages for salesforce1 (mobile platform)
• Knowledge abou t Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, workflows for Mobile platform.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Expertise in Data Migration using Import wizard, Excel Connector and other data integration tools like Informatica cloud, Jitter bit, Apex Data Loader using BULK API.
• Experience in working with Developer Toolkit-Apex, Force.com Migration Tool, Web Services, AJAX, Force.com IDE( Eclipse IDE), and Force.com Plug-in environment.
• Experienced in writing complex SOQL, SOSL queries across multiple objects within the SFDC database,Relationships and Lookups.
• Experience in developing and deploying Apex Classes, Triggers, Batch Apex, Scheduler Apex, Test Classes, Web services (SOAP, REST), Partner, Enterprise and Tooling WSDL.
• Expertise in integrating Salesforce.com with external services/sources using SOAP and REST Web services and Enterprise tools.
• Proficient in developing UI components Visualforce pages, Visualforce components by using web technologies Java script, HTML, XML and CSS.
• Experience in conducting User Trainings and supporting User Acceptance Testing ( UAT ) to get customer sign-off on the projects.
• Experience in working with Force.com Sites, created various visual force pages, custom controllers to customize them and setting the web to case functionality.
• Experience in working wit h salesforce marketing cloud applications for APT automation testing for restful services using MCAT Framework and HTML as programming language
• Sound knowledge of Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications on Force.com platform.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Ability to manage multiple tasks simultaneously, with high-energy, self-starter, with passion for cross training.

TECHNICAL SKILLS:

CRM Applications Salesforce.com: Sales Cloud, Service Cloud, Marketing cloud

Business: Processes Service Requests and Activities, Lead Management, Quotes and Proposals, Campaign Management, Case Management, Data Cleansing and De - duplication

Databases: Oracle 9i/10g/11g, SQL Server 2000/2005/ 2008, My SQL

Version control: SVN, GIT

Operating Systems: Windows XP/VISTA/7/8, Linux Red Hat/Ubuntu

Data Migration Skills & Tools: Import wizard, Excel connector, Workbench, Data loader

Programming languages Force.com and Otherwise: Apex, Java, HTML, XML, CSS, JavaScript. Visualforce Pages and Controllers, Triggers, SOQL, SOSL,Batch Apex, Web Service methods, Schedule Apex, Sandbox Management, Deployment Management, Eclipse-managed development, Ant-managed metadata retrieval and deployment

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Salesforce Developer and Administrator

Responsibilities:

• Extensively involved in design and configuration of objects, page-layouts, record types, search layouts, list views, validation rules, workflows, Approval Process, custom buttons, custom link, report types, reports, and dashboard.
• Created custom visual Force pages using Salesforce Lightning.
• Worked on Email Services and Single Email and Mass Email to send email to different portal users.
• Experience in Creating VF pages for communities on Salesforce communities according to Client Requirement in Service Cloud.
• Design the Application security and data access per the complex need of business using profiles, roles, Org wide defaults, record level s security, field level security, page-layouts and record types.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Supported the Data migration activities using out of the box Data Loader.
• Developed Lightning components and Lightning apps to provide better and more interactive

Confidential, Minneapolis, MN

Salesforce Developer and Administrator

Responsibilities:

• Experience with working with Cloud craze and salesforce implementations.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent actions and Outbound API Messages.
• Worked on community cloud to share and collaborate on content in real time and connect with other employees in real time.
• Maximizing Confidential 's use of social media tools to expand the organization's supporter base and to enhance relationships with members of the online Community .
• Creating unit cases to test Apex classes and triggers.
• Designed the Application security and data access per the complex need of business using profiles, roles, Org wide defaults, record level s security, field level security, page-layouts and record types.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Designed and developed Apex classes, controller classes, controller extensions, Visual force pages and Apex triggers.
• Worked on adding all the users to th e chatter in Salesforce by using data loader and also turning on th e chatter invitations.
• Have used Eclipse IDE and Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Used SOQL and SOSL with consideration to the governor limits, for data manipulation needs of the application using platform's database objects.
• Experience in working in many custom and managed objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Agile Accelerator for project management and bug tracking.

Confidential, Minneapolis, MN

Salesforce Developer and Administrator

Responsibilities:

• Involved in Design, development, testing, documenting, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs and maintaining interfaces from legacy system.
• Increased membership by 50% by increasing social events, creating a community forum for parents to share information and ask questions, and quarterly checks with all members to gather feedback and answer questions
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visualforce Pages to show customized content according to the client needs, and used them as custom tabs and buttons
• Worked in Service cloud console that meets the requirements of the client.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Campaigns, Cases and Opportunities .
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Responsible for deploying between the Production and Sandboxes by using change sets.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created workflow rules and defined tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Scheduled Apex Jobs, Custom Tabs, Email Services, Security Controls, SOQL, J-query

Confidential, Miamisburg, OH

Salesforce Developer and Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementing Inventory Order Management and Receivables modules in Multi-Org set up and in all Phases of Development life cycle.
• Involved in using Lightening Process Builder and Workflows and worked on customizing Visual Force to hav e Lightening Experience for desktop and mobile applications
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build t he Lightening App.
• Involved in mobile app development especially in Salesforce1.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce marketing cloud Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns.
• Created Customer Channels like Web to case, Email to Case and even done with the advance channels like call cente r an d Communities .
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Support the Email Marketing Manager in the development of new business requirements.
• Extensively involved in design and configuration of objects, page-layouts, record types, search layouts, list views, validation rules, workflows, Approval Process, custom buttons, custom link, report types, reports, and dashboard.
• Created custom visual Force pages using Salesforce Lightning.
• Worked on Email Services and Single Email and Mass Email to send email to different portal users.
• Experience in Creating VF pages for communities on Salesforce communities according to Client Requirement in Service Cloud.
• Design the Application security and data access per the complex need of business using profiles, roles, Org wide defaults, record level s security, field level security, page-layouts and record types.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Designed and developed Apex classes, controller classes, controller extensions, Visual force pages and Apex triggers.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• REST and SOAP based web services Data migration and integration and Integrating Salesforce.com software with 3rd party solutions, setting rules and parameters for various vendors access to the database.
• Implemented Sales Cloud to facilitate Campaign Management, Dashboard/Reports development, Lead Management, Content, Contracts, and Customer Service/Cases.
• Communicate and collaborate with Scrum Master, Product Owners, Project Director, Business Analysts and other technical resources and stakeholders regarding status, technical issues and creative solutions.
• Pro-actively plan and monitor entire project execution for risks, issues, scope, customer expectations and relationship.
• Perform maintenance and troubleshooting of applications. Documented best practices and operational procedures.
• Build client trust and respect, establish client relationships, and develop rapport with client. Participated and engaged in all team meetings.
• SME for the instructional designer during training planning and development.
• Awarded as MVP (Most Valuable Person) for Extensive Involvement in Delivering the Project on Time.

Environment: Saleforce.com platform, Apex, Marketing cloud Integration, Email Campaign, HTML, Triggers, Test cases, Visualforce Pages, VF components, CSS, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7,Creation of Custom Objects, Custom Tabs, Security Controls, Workflow Rules, Time Dependent, Process Builder, Reports, Dashboards, Force.com IDE, Apex Data loader, REST, SOAP, Data Migration.

Confidential, Alpharetta, GA

Salesforce Developer and Administrator

Responsibilities:

• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visualforce pages, workflows for Mobile platform.
• Customized the standard objects according to the business requirements by using Visual force components.
• Working with user group for requirement gathering throughout the planning and implementation.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Wrote SOSL and SOQL quarries in apex classes to get the site visit info.
• Worked on REST/SOAP Web service to integrate sales force with third party systems.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Experience with understanding debug logs and solving bugs and also modifying the existing systems as per the user’s and the client requirements.
• Participated in the integration of Salesforce.com CRM Creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard custom object.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Developed Apex Triggers, Apex Classes and Test Methods.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Washington, DC

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, Pittsburgh, PA

Salesforce Admin/Developer

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com. Managing the day-to-day operational aspects of the project.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Used Field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Designed and deployed Apex classes, Controller classes, and Apex triggers for various functional needs in the application using the Eclipse IDE.
• Develop visual force pages, visual force custom controller components, custom objects, tabs and components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created custom objects and defining lookup and master-detail relationships on the objects.
• Involved in data mapping and migration of data between legacy systems and salesofrce.com objects and fields.
• Load/Manage the data using Apex data loader.

Environment: Salesforce.com Platform (Sales and Service cloud), Apex language, Visual force (pages, components and controllers), Data loader, Apex triggers, Reports, Custom tabs, Email services, Security controls, Eclipse IDE plug-in

Confidential

Sr. Java Developer

Responsibilities:

• Written XML Document Type Definition (DTD) to get data from GPSIS in specific format.
• Modified current database design to accommodate required changes.
• Design/Develop personal measure module in IBSC to manage individual client’s personal measures.
• Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.
• Integrate module in current application and test in various environments like Test, Pre-Production, and Production.
• Add measure information popup to the current scorecard JSP.
• Created DIV layer in the JSP which consists of all measure details.
• Written JavaScript functions to show/hide/print popup.
• Modified existing CSS files to meet GPSIS display and print standards.
• Add job share feature to IBSC.
• Switch from own SQL/JDBC Mappersto Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.
• Used AJAX methodology to enhance current user hierarchy display.
• Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application.
• Used Subversion to implement version control System.
• Carry out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java 1.4, J2EE,JEE, JSP, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, AJAX, Lotus Notes, Windows XP, Novell Networks, Text-pad, Microsoft Office 2003.

Confidential

Jr. Java Developer

Responsibilities:

• Create customized applications for smaller tasks to enhance website capability based on business needs.
• Ensure web pages are functional across different browser types; conduct tests to verify user functionality.
• Verify compliance with accessibility standards.
• Assist in resolving moderately complex production support problems.
• Investigate and resolve matters of significance for end-user problems and escalate if necessary.
• Provide support for business system analysis and process definition to enhance site functionality.
• Work with end users to address requirements, usability, accessibility, security and change requests to ensure website functionality.
• Create test plans and report test results.
• Work with outside vendors as necessary, in developing tests to ensure future site functionality.
• Research new web technologies to provide clients with state of the art web capabilities.
• Responsible for identifying, recommending and validating business requirements using analytical skills to identify potential business and technology issues.
• Responsible for coordination of content production processes, working with resources within the User Design/User Experience and Web Development groups.
• Responsible for the delivery of the developed applications: management of various versions, management of the configuration, and management of product testing environments.
• Responsible for understanding and application of the following to projects: content production processes, legal and compliance processes, Internet technologies, usability, information architecture, web design, web metrics and search engines.
• Develop requirements for online marketing projects, functionality projects and ad hoc functionality Requests.
• Participate in functionality projects that require substantial user interface development.
• Develop requirements for ad hoc website projects.
• Communicate regularly with the project manager on the status of the work in progress.

Environment: Microsoft Suite Applications, Project Management, Web Marketing, HTML, JSP, Java Script, Multimedia technologies, Eclipse, NetBeans, Java programming