SUMMARY:

• Certified CSA & CSSA v7.2
• Over 9 years of experience in IT Industry including 7 years of experience with Pega and involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and in corporation of user feedback to plan enhancement in the Application system.
• Extensive experience working with claims handling processes.
• Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professional
• Have a good knowledge of Object - Oriented Programming Concepts and Programming Languages including C, Java
• Worked with Databases which include SQL Server, Oracle
• Experience in defining class structure and hierarchy, based on PEGA best practices and guardrails, configuring agents, connectors, data model, process flows, business logic definition, SLA, user interface Design, QA, Case Management, Dynamic Class Reference (DCR),
• Extensively worked with Stage based case management to create processes and flows.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Designed and implemented Decision Rules, Declarative Rules, Validation Rules
• Work exposure to Integration (REST, SOAP and SQL) with PRPC.
• Experience in developing web pages using HTML, JavaScript, and CSS.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript

TECHNICAL SKILLS:

BPM Product PEGA Rules: 6x & 7x

PRPC Skill Set: File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and UI

Programming Languages: C, C++, Java, JavaScript, SQL, Android

Web Technologies: HTML, XML, Java scriptDatabases: Oracle 8i/9i/10g/11g, My SQL, SQL Server.

Web Servers: BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat.

Other Tools / Technologies: Tableau, SAP, UML

PROFESSIONAL EXPERIENCE:

Pega Developer

Confidential - Dallas, TX

Responsibilities:

• Involved in analysis, design and development of Process Flows, Activities, UI and Integration.
• Designed and implemented Case Management, User Interfaces using Sections, Harness, Report Definitions Rules and Portals.
• Designed and developed integrating the application with external systems using Connect-SOAP
• Created Rule Set Names/Versions as required, HTML rules, Properties and Correspondence rules
• Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Live UI, Clipboard, Tracer, SMA.
• Created List View reports for the reporting purpose in the process commander.
• Prepared design documents from the use case requirements.
• Created Rules like When Condition Rules, Decision Table Rules, Declarative Expressions, Declare On change and Declare Trigger as per the requirements
• Able to navigate and compare different portals available in the Pega Rules Process Commander application
• Created Activities, steps and methods, calling other activities for implementing core business logic.
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues which require hot fix from PEGA systems.

Environment: PRPC V7.1.8, Oracle

Pega Developer,

Confidential - Irving, TX

Responsibilities:

• Involved in all phases of SDLC including requirement collection, analysis, design, develop and test.
• Identified work flows, business rules and developed flow charts and activity diagrams.
• Performed cross-browser compatibility analysis and testing.
• Worked extensively on portal, harness, flow actions and sections.
• Reviewed Business Requirement Documents and the Technical Specifications.
• Created Operator ID, Access groups and Access Roles for different customers.
• Contact Pega Systems with any product-specific issues.
• Extensively used Clipboard and Tracer for debugging of processes developed.
• Created When Conditions and Validation rules for implementation and validation purpose.
• Used List View and Summary View rules to create reports.
• Responsible for code reviews to ensure its compliance with Pega Guardrails.
• Identified and documented test conditions/scenarios from the business requirements and functional design for claims processing.

Environment: Pega PRPC 7.1.6, Oracle 10g.

Pega Developer

Confidential - Austin TX

Responsibilities:

• Implemented the application based hierarchal Class and Data structures relying on Pega practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition, Process Flow, and HTML Stream property rules. Worked on Integration rules like Rule-Connect-SQL to perform query operations on the external databases.
• Developed Data tables and worked with Pega database.
• Created Service rules like Service-SOAP for implementing Web service calls to PRPC and sending back the response.
• Expertise in troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer, DB Trace, Log Analyzer and PAL respectively.
• Created rules based on circumstance.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Involved in Creation of validation rules to implement business logic validation.
• Involved in optimizing and refactoring the code for better performance and case of maintainability.
• Experienced in working with the QA Testing Team creating Test Plans and Test Cases.
• Involved extensively in the migration and deployment of the application rules from development to QA, UAT and Production environments.

Environment: Pega PRPC v7.1, Oracle

Pega PRPC Developer

Confidential - Irvine, CA

Responsibilities:

• Followed AGILE methodology to ensure the project progresses in an efficient way and delivered in a timely manner, understanding of requirements and designing of the application.
• Created the Business Process Flows and flow actions in Pega PRPC.
• Involved in creating activities, activity step methods, when rules and decision rules.
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Implementation and integration of multiple external systems with soap connectors.
• Participated in development of code and workflow for the business process.
• Coded Activities, Decision, Declarative expression, User Interface, Skills, Operators, Work Baskets, List views, flows, Sections, Data Table and Harness rules.
• Worked on Agents, Correspondence, and SLA.
• Testing and debugging using tracer and rules inspector.

Environment: Pega Rules Process Commander 6.3, CPM, DB2, Web Services, SOAP, SOAP UI

Pega Developer

Confidential

Responsibilities:

• Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows.
• Worked on the PEGA CPMHC framework and leveraged its functionalities to customize according to clients requirements.
• Use Case analysis and elaboration document for first phase deliverables.
• Involved in design and development of Data Model, Class structure, Access Group, Process flow, Activities and UI properties.
• Configuring SOAP, JMS interfaces.
• Helping manage offshore resources with regards to design, a delegation of tasks, and explanation of client requirements on deliverables.
• Worked on Agents that run activities that creating and queuing work objects before loading work object data into Pega DB.
• Design and development of Harness rules, Layout and sections.
• Involved in writing the Rule-Utility-Functions to connect to SMART API's and developed broker activities to connect to the external Servicers Worked on the declare rules like declare on change, on trigger map value rules etc
• Created Operators, Workgroups, Workbaskets, Data tables, Database Name Objects and Database Table Objects
• Implementation of Decision tables, Decision Maps, and Declarative expressions.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging.
• Involved in bug fixing activities after the initial development of the project was completed.
• Configured SOAP, SQL and SOAP connectors for connecting external services.

Environment: PRPC 6.1, CPM HC, SQL, HTML, CSS, XML.

Java Developer

Confidential

Responsibilities:

• Involved in gathering business requirements, analyze and Design of the project.
• Created functional and technical specifications Documents based on the user requirements.
• Designed and developed Front End screens using JSP, HTML, CSS, JavaScript, JQUERY.
• Implemented Spring MVC Framework which involves configuring Dispatcher Servlet, mapping requests to controllers using and created command objects using throw away controllers.
• Developed Spring Services and applied Spring Dependency injection throughout the application using Spring IOC.
• Implemented the business layer by using Hibernate with Spring DAO and also developed mapping files and POJO java classes using ORM tool.
• Performed CRUD operations using Hibernate.
• Generated required client stubs using JAX-WS.
• Developed soap handler to log soap request, soap response and soap fault messages in the log files.
• Tested soap based web services using tools like RAD Web service explorer and SOAP UI.
• Involved in writing the test cases using JUnit.
• Configured Maven pom.xml for dependency management and build purposes.
• Handled defects via Quality Center by providing code fixes, Technical/Functional Support.
• Participated in code review process before giving to UAT and also responsible for application support on different environments from UAT to Production. Was responsible for analyzing the issues, providing technical & functional support to the users and fix them.
• Responsible for configuring and deploying the builds on WebSphere Application Server.
• Used RAD for application development and Clear Case for version control.

Environment: JAVA, HTML, CSS, JavaScript, JQUERY, JSP, Spring3.0, Hibernate, Maven, ClearCase, Quality Center, RAD, WebSphere, Oracle.