SUMMARY:

• Highly skilled software professional with 8 plus years of experience in IT industry with 5 years of experience in the Salesforce Platform both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains and 3 plus years in Java, J2EE .
• Experience in working Agile, Waterfall , Test Driven Development (TDD) Organizations and understanding of the Force.com architecture .
• Hands on Experience in implementation and customization of salesforce .com using Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards, visual workflows, Process builder.
• Explicitly worked on custom objects, custom fields, Pick - lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Worked on integrating external websites with salesforce .com CRM for generating web-to-leads and web-to-cases.
• Defining data Import maps and importing new data into Salesforce.com databases.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience in analysis of business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Expertise in implementing Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events according to the business requirement .
• Good understanding of ETL tools such as Informatica and Apex Data Loader etc.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Improved solutions to improve CRM processes.
• Working knowledge about lightening component of salesforce.
• Good experience in working with Java/J2EE technologies like Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse and Microsoft Visio

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Visual Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Apex Web Services, Force.com IDE, Apex Data Loader, Roles & Profiles, Workflows, Visualforce, SOSL, SOQL, Lightening.

SFDC Tools: Apex Data Loader, Connect offline, Connect Outlook, and Force.com IDE (Eclipse)

Java/J2EE: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio

Operating systems: Windows, MSDOS, LINUX

Database: Oracle 10g, Oracle 11g, SQL Server, DB2

Languages: Apex, Java, JavaScript, JavaScript Libraries, HTML, CSS

PROFESSIONAL EXPERIENCE:

Confidential, Missouri, MO

Salesforce Administrator / Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Experience with Apex Data Loader to read, extract, and load data from CSV files.
• Managed Auto response rules if customers approached beyond the business hours.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Fields and defined Field Dependencies for custom pick list fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Organized Email Templates and Mail Merge Templates and was involved in doing the mail merge for various standard and custom objects.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.

Environment:: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects, SFDC, Apex, Data Loader, Force.com, Import Wizard, Visual Force Pages.

Confidential, CA

Salesforce Developer

Responsibilities :

• Attended meetings and interacted with various business team members to gather the requirements.
• Prepared the Functional requirements document based on the requirements from the Business SME's.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Extensive experience with Permission Sets, Roles, Profiles, Licensing Types and Sharing Rules and their usage in providing various levels of access to the users.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Built Batch Apex triggers that update the fields and its related records on operations like update delete and insert.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Developed custom Visual force pages that handle the business process with the respective UI development Using Java scripts, JQuery languages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in Data Modeling and Designing to create Custom Objects and customize Standard Objects.
• Provided the training and technical documentation to the internal business users to use the application and develop their own custom reports.

Environment : Salesforce.com, Apex, force.com

Confidential

IT Analyst/ Sales Force Admin

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment:: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential

Java Developer

Responsibilities:

• Worked on implementation of GUI module with Struts Framework and used CVS for version control.
• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Developed the code using Agile methodology with daily meetings to keep track of the
• progress and issues pertaining to the project.
• Involved in implementing persistent data management using JDBC.
• Implemented the required Java Beans used by the JSP components.
• Involved in implementing front-end validations using JavaScript.
• Played an active role in testing the application by writing test cases for different.
• Involved in testing using Junit.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio and Windows XP

Confidential

Java Developer

Responsibilities:

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand the business aspect of the application and converted into requirements document.
• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment:: Java, JSP, Servlets, JDBC, JavaScript, SQL SERVER, JUnit, Eclipse IDE.