SUMMARY:

• Over 8 years of Professional Experience in Information technology including 5 years of experience in Salesforce.com CRM platform involving in Development, Administration, deployment, partner portal, customer portal and classic to lightning migration, lightning component, lightning design system, lightning locker services . Designing of Service Cloud, Sales Cloud and force.com solutions with an emphasis on service Cloud solutions .
• Experienced in Administration setup like manage Users, Security Controls and D Confidential Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Implemented and Integrated services for complete CPQ software.
• Involved in the configuration implementation of Salesforce.com.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Used D Confidential loader for d Confidential management in force.com platform.
• Knowledge on Computer - Telephony Integration (CTI).
• Extensive experience in d Confidential migration and integration using D Confidential Loader.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Extensive experience using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for Salesforce.com implementations.
• Expertise in Object Oriented Programming, Object Oriented Analysis and Design (OOAD) and RDBMS concepts.
• Experienced in accessing and writing stored procedures and triggers.
• Expertise with J2EE complaints IDE’s such as JBuilder, Eclipse 2.1/3.1.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large & small project teams.
• Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of continuous integration (CI) and for End to End automation for all build and deployments.
• Experience in working on source control tools like GIT.
• Knowledge on building new apps with the Lightning App Builder and Lightning Components.
• Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing for deployment of Java applications on bare servers or Middleware tools.
• Involved in Duplicate management logic using Salesforce.com Duplicate rules and matching rules functionality.
• Installation, Configuration and Management of RDBMS and NoSQL tools such as SQL Server 2008/2012/2014 , MySQL and DB2.
• Possess excellent communication, interpersonal and analytical skills along with can-do attitude.
• Strong appetite for learning new technologies with positive attitude.

TECHNICAL SKILLS:

Salesforce Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, components &controllers), Standard objects, workflow &Approvals, Apex D Confidential Loader, App Exchange, Web Services, Reports,Dashboards,Force.com IDE, Eclipse, SOQL, SOSL, Custom Objects, S-Controls, Analytic Snapshots, Steelbrick CPQ, Sandbox development and Testing, Sales Cloud, Service cloud.

Operating Systems: Windows XP/2003/2000, Windows 2K/2003 Server, UNIX.

Build/Automation Tools: Puppet, Jenkins.

Languages: Java/J2EE, SQL, Perl Scripting, HTML, Unix, C, C++, PYTHON, SHELL Scripting.

D Confidential bases: MYSQL, MongoDB, Cassandra, SQL Server, Oracle, SQL*Loader, Putty, Toad, SQL*Plus.

Web/App Server: Apache, Tomcat, WebSphere Application Server, JBoss.

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, Shell, Web Services, SOAP, UI, WSDL.

SDFC coding: APEX Classes & Triggers, Components, Visual force pages, Developer Console.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Salesforce Lightning Developer

Responsibilities:

• Analyzed customer requirements, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.com like accounts, contacts, properties, discounts, reports, and dashboards in sales cloud.
• Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.
• Maintained and improved existing salesforce implementation. Created record types and page layouts, updated validation rules, and improvised page layouts.
• Involved in building Lightning components, pages and apps.
• Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components
• Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.
• Worked on Apttus CPQ helps channels close bigger deals faster with visibility into the latest product and pricing information, and the ability to quote quickly from any device.
• Modified access and sharing rules, added custom objects and workflows, and approval processes to assign various requests from users to administration based on their roles.
• Operated on major enhancements to the client's sales processes in salesforce.
• Integrated Salesforce with other internal applications using SOAP and REST services.
• Collaborated with teams to design and implement salesforce integration, And Apttus CPQ is used for creating quote and quote line items for order management system.
• Worked onsalesforce.com standard objects like accounts, leads, contacts, opportunities, reports, and dashboards.
• Requirement analysis, configuration, customization, workflows, validations, security and profile settings, communities' setup, d Confidential load, Apex classes, JavaScript, visual force pages, REST API services,
• Developed reports and dashboards in the communities.
• Designed and developed Apex classes, Apex triggers, visual force pages, and components as per requirements.
• Written SOQL, SOSL query language necessary for the application in Apex classes and triggers.
• Involved in d Confidential migration from traditional apps to salesforce using d Confidential loader utility.
• Worked on sales, lead management, opportunity management, account planning, and contact management.
• Created workflow rules and assigned related tasks, email alerts, field updates as per the business scenario.
• Developed visual pages to include extra functionality and wrote Apex classes to provide functionality to the visual pages
• Configured user accounts, roles, profiles, and sharing settings by implementing role hierarchies to provide shared access among various users.

Environment: Salesforce CRM, Force.com, Apex, Visualforce Pages, Components and Controllers, JavaScript, Eclipse, D Confidential Loader, Import Wizard, Email Services, Sandbox d Confidential loading.

Confidential, Jacksonville, FL

Salesforce Lightning Developer

Responsibilities:

• Involved in various activities of the project like Information Gathering and analyzing the Information.
• Involved in Administration and Development of Salesforce.com.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Worked on Apex classes, Controllers, Extensions, Triggers for various functional needs of the organization.
• Designed various tabs and web Pages using Visualforce pages and controllers to customize the UI.
• Used SOQL, SOSL and DML's effectively considering all the governor limits for d Confidential manipulation needs of the applications.
• Implemented Workflows, Process Builder, and Validations for customization.
• Developed Batch, Schedule jobs for Bulk d Confidential processing at scheduled intervals.
• Developed Lightning components, Global actions, process Builders and object specific actions according to business needs.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of Lightning and its features
• Implemented Email to lead, Web to lead functionalities and D Confidential Loader to bulk load leads d Confidential into Salesforce.com from other d Confidential bases and CSV files.
• Worked on Sales cloud functionality, including Account Management, Sales Forecasting, Opportunity Management and Lead Management.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers.
• Performed d Confidential management using ETL tools like D Confidential Loader, Dell Boomi.
• Design, development, deployment and management of multiple integration processes created on Dell Boomi platform.
• Created the Boomi Mappings, Process using with different connectors/ shapes and logic shapes between the application profiles using Dell Boomi.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, D Confidential Loader, Lightning components, Force.com API, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in, Apttus CPQ, Dell Boomi, SOQL, SOSL.

Confidential, Farmington Hills, MI

Salesforce Lightning Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with other Salesforce.com consultants while implementing the solutions for the need of organization.
• Created custom objects and defined lookup and master-detail relationships on the objects.
• Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, custom.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed various Apex Classes, Controller classes and apex triggers for various functional needs in the application.
• Used Force.com, Eclipse IDE for developing Apex pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on different things like Components, Custom Settings, Site and Static Resources, Debug logs, system log and also Implemented Service Cloud Console.
• Worked on various Salesforce Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used the Lightning App Builder to customize the Lightning Experience and Salesforce1 Mobile app.
• Experience in developing Salesforce.com custom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured various custom reports and report folders for different user profiles.
• Knowledge on Lightning installation and disabling role creation at installations and disabling role creation after installation.
• Developed and implements both the time dependent and time independent workflows as per the requirement.
• Managed Licenses, set hierarchies and defined roles.
• Monitored objects for duplicates and d Confidential Integrity.
• Performed daily check of Duplicates on salesforce and merger records by establishing proper ownership of existing accounts and contacts in accordance with sales territories.
• Also created de-duplication rules with filters and matching criteria’s apex.
• Used the change sets to deploy code between the sandbox and production environments for final implementations and prepared Deployment documents.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed various HTML Email templates for Auto-response to customers.
• Hands on experience with Steelbrick CPQ to ensure pricing and quoting accuracy.
• Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Evaluated D Confidential entry, import processes and ensure proper D Confidential Quality standards exist for the Salesforce.com application.
• Created multiple Visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integrated with the third-party systems by installing CTI adapters on the machines of the call center users.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Administered and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, D Confidential Loader, Lightning components, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Steelbrick CPQ, Sandbox, Eclipse IDE Plug-in, Dell Boomi, SOQL, SOSL.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Documented and shared the requirements with consultants for further implementation.
• Closely worked with consultants while implementing the solutions for the needs of organization.
• Worked with various Salesforce.com Objects like Accounts, Contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implements Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with D Confidential Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with different Deployment Plans, Record types to setup for different Page layouts based on profiles for each release and Sandbox Refreshing.
• Involved in setting up Profiles, Role Hierarchy and assigning the Profiles to the Users .
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used applications like Dupe blocker for d Confidential duplicate d Confidential cleansing.
• Modified simple workflows to in corporate Email Alerts and field Updates.
• Scheduled retrieval of report d Confidential to be used with Analytic Snapshots.
• Created the unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Worked on various defects which was raised during SIT and UAT testing.
• Modifies existing customizations using XML metad Confidential files and responsible for migrating customization changes from sandbox to production.
• Debug Apex scripts using Debug Logs and system Log Console to catch Exceptions and execute Governors and Limits.
• Analyzed and documented differences between the AS-IS and TO-BE processes.
• Creating documentation such as BRDs and FSDs (Business and Functional design specs) with elaborate Use Cases and process flows.
• Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.
• Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle ( SDLC) .
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies .

Environment : Saleforce.com platform, service cloud, sales cloud Apex Language, Visualforce (Pages, Component & Controllers), D Confidential Loader, Reports and Dashboards, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, MS Office Suite (Word, Excel, PowerPoint, Outlook), MS Project, Windows XP.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Laid a methodical approach for requirements gathering and BR Document generation.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs.
• Develop reports, dashboards, and processes to continuously monitor d Confidential quality and integrity.
• Worked on Sales Force/Service Max, Salesforce/CPQ integration for gathering requirements, designing the documents, development of the integration, testing and rollout .
• Worked in Administration, configuration, implementation and support of service max and salesforce applications.
• Created and deployed several reports using Salesforce.com platform.
• Lead planning meeting, analysis development, test inspections and other project meetings throughout project life cycle.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects .
• Implemented service max with Oracle ERP R12 Field services module .
• Used Salesforce D Confidential Loader and Jitter Bit D Confidential Loader (Wizard-driven import/export tool with drag and drop d Confidential mapping, support for create, insert, update, delete, hard delete, query and bulk loads) to import and export the d Confidential .
• Worked on various integrations with other platforms like CTI integration .
• Experienced in Service Contracts and Preventive Maintenance module .
• Good experience in deployment of ServiceMax objects across various Orgs.
• Experienced in Service Max d Confidential migration, optima and Integration.
• Provided post-implementation support to assist end users in administration tasks .
• Created test scenarios on sandbox environment and migrated code to deployment upon successful testing.
• Worked on configuration and security aspects of Salesforce.
• Worked with groups, participated in requirement Gathering sessions &JAD Sessions to define their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements .

Environment : Saleforce.com platform, service cloud, sales cloud Apex Language, Visualforce (Pages, Component & Controllers), D Confidential Loader, HTML, Java Script, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP, SOAP, REST, XML

Confidential

Salesforce Developer

Responsibilities:

• Involving day to day activities in agile methodology like scrum, backlog grooming sessions, Sprint planning, demo, retrospective meetings.
• Participating in business requirement, user stories, design, planning sessions . Providing efficient, helpful technical plans. Completing assigned tasks in 2-week sprint time.
• Developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript and AJAX .
• Developing on sandbox environments and performed timely deployments on subsequent sandboxes using Eclipse IDE.
• Writing apex sharing rules for profile permissions, providing access to profiles on objects, pages, classes using Eclipse IDE, ANT tool.
• Designing various Webpages in Visual Force for Capturing various customer enquiries, discussions, payment process.
• Preparing the test methods for deployment, customization/Apex/Visualforce in sandboxes (texts environments) for the user to test.
• Integration of Salesforce.com with external applications by using Web Services API, Metad Confidential API, WSDL, REST.
• Writing scripts for new fields created to fill the values in a programmatic way.
• Analyzing as administrator the existing controllers and modifying them according to new business requirements for portal website features.
• Responsible for D Confidential Sync from internal Legacy system to Salesforce, comparing number of records with server, management of API calls.
• Designing and deploying, Workflow rules, Approval Processes and Triggers, Auto-Response, Escalation rules and Assignment rules for automating business logic.
• Using Apex D Confidential types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Coordinating with other developers in code review process, analysis, implementation of logic.
• Modifying existing Visual Force Pages using HTML Tags, adding, removing the fields, buttons with required functionalities and using SOQL query language in Visual force pages.
• Created Visual force components and attributes to override the look and feel of standard components.
• Modified JavaScript for front-end validations in Visual force pages.

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), D Confidential Loader, HTML, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox d Confidential loading, Unit testing, Import Wizard.

Confidential

Java Developer

Responsibilities:

• Gathered user requirements followed by analysis and design. Evaluated various technologies for the client.
• Developed HTML and JSP to present Client side GUI.
• Involved in development of JavaScript code for Client Side Validations.
• Designed the HTML based web pages for displaying the reports.
• Developed Java classes and JSP files.
• Extensively used XML documents with XSLT and CSS to translate the content into HTML to present to GUI.
• Developed dynamic content of presentation layer using JSP.
• Develop user-defined tags using XML.
• Developed Java Mail for automatic emailing and JNDI to interact with the Knowledge Server.
• Used struts Framework to implement J2EE design patterns(MVC).
• Developed, Tested and Debugged the Java JSP and EJB components using Eclipse RCP.
• Developed Enterprise Java Beans like Entity Beans, Session Beans (both Stateless and State Full Session beans).
• Developed JSP as the view, Servlets as controller and EJB as model in the struts Framework.
• Worked on web Logic application server to deploy JSP and EJB applications.
• Created and implemented PL/SQL stored procedures, triggers.
• Involved in analysis, design and development of the application.
• Developed Class Diagrams, Sequence Diagrams, Activity Diagram and use Cases in Rational Rose.
• Developed the application using Struts MVC 2 architecture.
• Used Struts, Servlets technologies to develop all eligibility Use Cases.
• Worked on loading contracts d Confidential from legacy systems to PeopleSoft contracts to create contracts.
• Developed JSP custom tags and Struts tags to support custom User Interfaces.
• Extensively used Eclipse 3.2 for developing and testing the Security Infrastructure Service.
• Created and maintained the configuration of the spring Application Frameworks IOC container.
• Developed Web Services for inter organization operations and for retrieving the customer information from the central d Confidential base using SOAP/HTTP technologies.
• Used Hibernate to store the persistent d Confidential into d Confidential base and written HQL to access the d Confidential from the d Confidential base.
• Designed, Developed and maintained the d Confidential layer using the ORM framework called Hibernate.
• Coordinated with QA and business team and resolved System Defects generated during testing.
• Developed test cases and performed testing using JUNIT.
• Involved design and development of D Confidential base in SQL Server 2008.
• Monitored the error logs using Log4J and fixed the problems.

Environment: Core Java, JSP, UML, Struts, JavaScript, SQL Server, SVN, JUnit, JDBC, SQL queries, Log4J, XML, RAD, Web Logic, ANT, Web Services, SOAP, Agile, JSON.