SUMMARY:

• Technologically - savvy, performance-focused, Information Technology Specialist with extensive IT expertise and experience with global banking entities in providing leadership in leveraging mainframe technologies in design, implementation and enhancement of complex business systems to optimize business operations to drive business performance, cost reduction and customer demand.
• Leveraged wide-ranging talents through staff leadership in providing technology risk protocols, delivering large-scale system integration and mainframe enterprise projects, and expediently resolving complex system problems for optimal productivity, improvement, and driving the bottom line.
• Highly passionate about information technology and confidently believe intelligent, mainframe-friendly enterprise apps are vitally important to reshape the business landscape amidst soaring volumes of data and complexity of data management, and evolving trends in data security & privacy, strong analytics and user experience.
• Self-disciplined, highly adaptable & innovative, great advocate of change.
• Self-starter, cool under pressure with proven ability to excel under challenging conditions.
• Showing respect for all users, team members, superiors and stakeholders.
• Supportive and collaborative team leader and player, excelling in managing multiple responsibilities.
• Business-driven, competitive, with strong management ethos built on integrity and quality.
• Strong Agile methods

PROFESSIONAL ASSETS AND KEY COMPETENCIES:

• Creating super user experience
• Knowledge management
• Disaster recovery
• Capacity planning
• Networking & message queuing
• Process & Performance Management
• Agile Methodology
• Incident Management
• Change Management
• Problem Management
• Strategic visioning & planning
• Financial planning, budgeting & analysis
• Risk Management
• MNC workforce trends

INFORMATION TECHNOLOGY COMPETENCIES:

• z/VM z/VSE z/OS
• MQ
• TSO
• DB2
• ISPF
• JCL
• IMS
• CICS
• HP-UFT
• Selenium
• JIRA
• Control-M
• SQL
• JES2,3
• MVS
• OMEGAMON
• NETVIEW
• TMON
• TWSOPC
• CA7
• AS400
• Remedy
• ITIL
• ITSM
• ACF2
• RACF
• SRDF
• APViewer
• MAXIMO
• Tivoli
• VSAM
• VTAM
• Storage
• RMF
• Autosys
• FTP
• HSM
• Zeke

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Tech Manager

Responsibilities:

• Preparation of technical specifications based on existing functionality and requirements.
• Development of new batch programs using Assembler , Cobol, IMS, DB2, JCL, VSAM, SQL
• Involved in preparing test plans for Independent unit testing and system testing.
• Perform peer review and log any issues and track until closed.
• Log JIRA for testing defects identified and track until closed.
• Prepare turnover elements check list to make the turnover process seamless.
• Responsible for correct versioning of code by creating and moving requests using Endevor.
• Developed the organization’s information technology strategy to support business objectives while controlling costs and providing guidance on information technology capabilities and strategic alternatives.
• Established solid business relationships, enabling a smooth implementation of the organization’s information technology strategy.
• Coached & mentored staff, identified high potential talent, drove staff development opportunities and coordinated people efforts aiming at motivating and retaining a high-performing cross-functional team.

Confidential

Tech Manager

Responsibilities:

• Independently made accurate and timely technical decisions with minimal management intervention.
• Monitored production Parallel Sysplex LPARs and test LPARs, providing tier 1 and tier 2 hardware/software support for mainframe, mid-range and distributed complexes.
• Monitored mainframe batch job streams, observing the status of batch job scheduling, batch job exceptions, and associated incident/failure messages and monitor IOC onsite pagers for incident alerts.
• Involved in design and development of keyword-driven automation framework using Selenium Webdriver. Analysis of test requirement and automation feasibility. Automate new features for reducing time and cost. Coordinated with peers for clarity on all requirements.
• Network and Data transmission support (Firewalls, Routers, Managed Switches, DNS, LAN, VLAN, WAN, VMware, FTP, NDM Connect: Direct)
• Installed Red hat enterprise Linux 5.4 on Hp and IBM servers.
• Installed and configured red hat enterprise desktop Linux 5.4 on HP workstation.
• Provide proactive judgment and decision making to develop associated actions based on incident alerts and failures.
• Perform mainframe incident analysis, issuing notification to the documented on-call support application teams.
• Monitor the health of the Remote Processing Center (RPC) environments in terms of CNT equipment issues/outages that arise (sorters, printers, channel extenders) and open any ECMs necessary to perform break/fix or upgrades to the environment.
• Batch contingency functions
• Enterprise Systems Contingency

Confidential, Jacksonville Florida

Sr Manager

Responsibilities:

• Promoted to this position to lead a team of IT specialist to ensure production batch and online processing meet all OLAs/SLAs.
• Overseeing, implementing migrations, power downs, and C & R Events.
• Collaborating with staff and vendors to resolve issues using established protocols.
• Documenting problems and their resolutions in ITSM.
• Escalating problems to senior management.
• Coaching and mentoring current staff and new hires
• Led in project detailed design phases, identifying, tracking and resolving technical issues and ensuring solutions met client needs and project deliverables.
• Provided technical support during integration testing for projects as well as documenting the installation and support processes for environments.

Confidential, Manhattan N.Y.

Sr. Technology Specialist

Responsibilities:

• IPL of all production and test LPARs
• Batch Break Fix
• JCL Overrides
• Monitoring IOC and Omegamon screens and respond to the subsystems problems and abends.
• Use consoles to monitor mainframe and responding to WTORs.
• Monitoring DJC Networks in JES2 and JES3 environments.
• Handling the requests like stopping and starting of Mainframe and Remote printers.
• Handling Incidences which are assigned to Operations.
• Handling Adhoc requests via email or through phone calls.
• Managing JES2 and JES3 SPOOL resources.
• Issuing console commands for system health check.
• Reviewing all tickets and escalates according to the issue.