PROFESSIONAL SUMMARY:

• Adjust business processes toward dynamic and changing initiatives.
• Ability to select, mentor, and develop high performance teams that deliver on business objectives on schedule.
• Strong leadership experience emphasizing team development and quality management.
• Experience managing service operations and delivering high customer satisfaction, and building strong teams.
• Successfully working across boundaries and delivering objectives in line with department expectations.

CORE MANAGEMENT EXPERTISEKEY BUSINESS COMPETENCIES:

Cross Functional Operational Experience - IT Compliance program management Customer Service Management - P&L/Financial Management CISSP Boot camp Training - ISO 27001Certified PMI Project Management Training - Data Privacy Controls Management ITIL Process Management Training - Stake Holder Management Change Management Experience - COGNOS/Performance Management

TECHNICAL SKILLS:

• Windows Server 2012 - Juniper Network IDS/IPS
• Windows Exchange 2010 - Juniper Firewalls(NS5, NS10, NS100, NS1000)
• Active Directory (Quest Reporting Tools) - Symantec Endpoint Encryption ver. 8
• SharePoint 2010 - Symantec Endpoint Protection ver. 12
• F5 (ASM, APM, AFM) - Symantec Data Loss Prevention ver. 11.5
• Kronos - Cisco ASA
• Splunk SIEM - Cisco IDS 4315
• Solar Winds SIEM (LEM) - CA Site Minder Server
• Solar Winds Monitoring (NPM,WAM, WPM) - CA Identity Minder Server
• Wire shark Network Analyzer - Palo Alto Firewall PA-3000 Series
• SSL Certificate Management - Palo Alto Firewall PA-250 Series
• Citrix Remote Access Server - Palo Alto Firewall PA- 500 Series

WORK EXPERIENCE:

Confidential

Sr. Manager of Information Security

Responsibilities:

• Managed and drives continuous improvement of existing IT compliance programs including Sarbanes-Oxley(SOX), PCI, HIPAA, HITECH, and Data Privacy Security compliance
• Compliance with Payment Card Industry (PCI) Annual Audits
• Compliance with Health Insurance Portability and Accountability Act (HIPAA) Compliance
• Works as the Liaison to the U.S. Secret Service, FBI, Police and other Authorities for IT security issues and investigations as required.
• Established new programs and/or recommend the adoption of new or modified policies/procedures based on the evolving regulatory landscape
• Designed and implemented Business Process, Disaster Recovery, and Business Continuity Plans for entire organization
• Implemented Quality Management and Quality Assurance metrics to analyze performance and track improvement
• Implemented an Identity Management Solution for over 5,000 employees and contractors
• Determine Root Cause of Critical Incidents
• Responsible Computer security Incident responses
• Established SLA’s with functional business areas regarding security responses

Confidential

Sr. Manager

Responsibilities:

• Managed and drives continuous improvement of existing IT compliance programs including Sarbanes-Oxley(SOX), PCI, HIPPA, GLBA, and Data Privacy Security compliance
• Compliance with Payment Card Industry (PCI) Annual Audits
• Compliance with Health Insurance Portability and Accountability Act (HIPAA) Compliance
• Works as the Liaison to the U.S. Secret Service, FBI, Police and other Authorities for IT security issues and investigations as required.
• Established new programs and/or recommend the adoption of new or modified policies/procedures based on the evolving regulatory landscape
• Designed and implemented Business Process, Disaster Recovery, and Business Continuity Plans for entire organization
• Implemented Quality Management and Quality Assurance metrics to analyze performance and track improvement
• Implemented an Identity Management Solution for over 5,000 employees and contractors
• Directly managed the upgrade of the Yardi Property Management System from ver5.0 to 6.08 This software is the Property, Asset, and Warehouse Management System for the CHA, the Vendors, and 3rd Party consultants.
• Implemented web portal via SharePoint for 17000 vendors to access records and manage accounts securely over a secure connection.
• Upgraded SharePoint server from 2007 to 2010 and defined strict security policy on permission inheritance
• Determine Root Cause of Critical Incidents
• Responsible Computer security Incident responses
• Established SLA’s with functional business areas regarding security responses

Confidential

Manager - Security

Responsibilities:

• Cryptographic Services Implementation project - Enterprise wide Digital Certificate and Encryption Solution in response to CA Bill 1386 and Sarbanes-Oxley bill of 2002
• Business Continuity Planning and Risk Management Planning including Security/Network Architecture improvements and Project Planning to achieve these goals
• Utilized ITIL framework for Process modeling and Infrastructure improvements
• Responsible for Enterprise wide Network infrastructure refinements and Improvements
• Implemented an Enterprise wide Identity Management Solution for 35,000+ employees
• Communicating to Sr. Management and C- Level Staff current status of enterprise wide initiatives
• Service Centric Ideology initiative assuring maximum customer service experiences for internal and external customers
• Lead Team of 10 - 15 Senior Level Staff
• Designed and administered performance reviews using COGNOS
• Designed Employee development plans
• Implemented SharePoint 2003 for collaboration on projects between Applications Team, Infrastructure Team, and Security Team
• Experience with Black Berry Enterprise Server

Confidential

Security Engineer/Architect

Responsibilities:

• Customer Service and Support VAR Channel, Enterprise, SPG/Carrier Accounts
• Project planning to establish goals and deliverables on current issues and budget analysis to determine cost associated with expansion and growth
• Assisted Sales team in Building customer relationships through Midwest region
• Designed Customer Service/ Repair Contracts and negotiated terms with key customers with the Midwest
• Lead Team of 10 Support Engineers
• Designed and administered performance reviews
• Pre and Post sales work including Network design, Network Architecture, project planning and implementations, Customer Service and Support
• Was the key contact for returned or defective product, worked with Support staff and our Warehouse on the return of defective products and used Warehouse Management Software to track totals per customer

Confidential

Security Consultant

Responsibilities:

• Project Management of new issues and existing Telecom Goals
• Skill Assessments and Training Plan Development for existing Staff
• Customer Service and Support Including assistance designing presentations and project planning
• Identified Security Gaps and Concerns within the clients Network and made presentations based on findings.
• Lead Team of 8 consultants

Security Consultant

Confidential

Responsibilities:

• Operations and Systems Management of the existing Telecom Department
• Project Management of new issues and existing Telecom Goals
• Interviewing and hiring of new coming staff and replacement of prior Telecom Manager
• Identified Security Gaps and Concerns within the clients Network and made presentations based on findings.
• Customer Service and Support Including assistance designing presentations and project planning
• Lead Team of 5 consultants
• Remedy Exp.

Network Consultant

Confidential

Responsibilities:

• Worked with third party vendors on obtaining updated code releases and/or firmware fixes to outstanding issues
• Customer Service and Support Including assistance designing presentations and project planning
• Lead Team of 3 on Engagement
• Remedy Exp 6.0 and 7.0 exp

Network Consultant

Confidential

Responsibilities:

• CTI Network systems design, implementation, and management in 10 call center locations nationwide
• Customer Service and Support Including assistance designing Network solutions, presentations and project planning
• Lead Team of 3 on Engagement

Confidential

System Engineer/Network Architect

Responsibilities:

• Provided remote and on-site hardware and software and customer service assistance by assisting them in the installation, configuration, and troubleshooting of Confidential internetworking products
• Was the key contact for returned or defective product, worked with Support staff and our Warehouse on the return of defective products and used Warehouse Management Software to track totals per customer
• Resolved Customer Service issues pertaining to T1/E1, Frame Relay, and PRI Digital circuits
• Pre and Post sales work including presentations, Network design, Network Architecture, and problem resolution including Customer Service and Support
• Lead Team of 5 - 8 Support Technicians

Confidential

Tech. Support Leader

Responsibilities:

• Resolved Escalated Customer Service Calls for external customers
• Wang Terminal configuration and training for new agents
• Client/Server configuration and assistance for new groups
• Analyze and consolidate Call Center Reports for Senior Management
• Designed Client/Server solution for call center
• Supervised Team of 7 Call Center Reps.