SUMMARY:

• IT Professional with more than 9+ years of significant expertise including 6 years of ServiceNow as a design, development, implementation, and administration of information technology applications using ServiceNow, ITSM applications and enhancing web solutions.
• Experience in Configuring Applications using Service - Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
• Experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC SCRUM.
• Expert in ServiceNow with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Financial Management and Release Management with extensive knowledge on Content Management System.
• Expertise in Design and configure ITSM and customizing the applications using Java script, AJAX and HTML in Service Now.
• Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
• Involved in configuring the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow.
• Designed, configured and implemented solutions using Java Scripting.
• Involved in managing system configurations, gathering and documenting user and process requirements, Creating and Developing Workflows.
• As a tester, performed quality assurance testing, User Acceptance testing and Third party integration for ServiceNow platform.
• Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.
• Strong skill set in the ServiceNow suite development including REST integration.
• Experience in debugging and troubleshooting the existing codes.
• Excellent knowledge of hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions.
• Experience in working with the workflows using ServiceNow workflow editor.
• Generated JavaScript's to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Involved in Data Integration and Migration with the existing Legacy systems using data loader.
• Experience in Continuous Integration tool Cruise Control and Jenkins
• Flexible to work on new technologies and ability to quickly fit into the team and take challenges as required
• Excellent Knowledge in SCM Process redesign, build and release management, project management.
• Experienced all facets of full CM process with tools such as Git, SVN, ANT, MAVEN, NANT and Bamboo.
• Good exposure to Testing and Debugging Applications.
• Adaptive to team environment and has the capability of completing complex tasks independently.
• Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated Team player with excellent interpersonal and communication skills.
• Strong communication skills, with the ability to convey concepts/requirements between technical and non- technical stakeholders.

ENHANCEMENT, UPGRADE EXPERIENCE ON FOLLOWING MODULES:

• Discovery CMDB Asset Management
• Service Catalogs Content Management System
• Knowledge Base Dashboards and Flashboards
• Custom reporting Create now
• HR Case Management Project Portfolio
• Marketing Service Management Service Watch
• HP Service Desk HP Agile and Automated Change
• HP Request management HP IT Process Automations / Orchestration
• Incident management Change management
• Availability Management Problem management
• Privileged Access Management Customer Management
• Performance Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Sr Service Now Developer

Responsibilities:

• Working as ServiceNow Consultant for the implementation of ITIL Process including but not limited to Incident, Problem, Change, Knowledge Management, Release management and CMDB.
• Developed forms, workflows and sync between Problem, Incident and Change.
• Created functional and technical specifications documents for various Service Now modules
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML
• Creating the UI pages to use them in catalog items, implemented using UI scripts.
• Implemented ServiceNow Discovery and CMDB and integrating it with Change management.
• Assist clients address business needs through the application of the ServiceNow platform in support of
• ITIL best practices.
• Involved in creating and migration of update sets between different ServiceNow Instances.
• Exporting and Importing tables, import sets, workflows, update sets data from one instance to the other.
• Create, monitor, modify, and publish Service catalog workflows with approvals and maintain Single Sign-On integration.
• Worked on the functionality of Inventory Management plugin into Asset Management. Working on evaluation, selection, and configuration/developed, and deployed ServiceNow as our ITSM toolset.
• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• Defining Service Level Agreements SLAs notifications, and reports.
• Develops new applications from beginning to end.
• Maintains existing applications. Creates code that meets system standards.
• Integration of service now with LDAP for authentication.
• Good expertise on Incident Management, Change Management Process and Knowledge article.
• Recommends appropriate design alternatives to be implemented based on customer constraints.
• Develops conversion plans and procedures.
• Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
• Migration of customizations from one instance to other instance.
• Ongoing Maintenance.

Confidential

Service now Developer

Responsibilities:

• Create and maintain API and data integration process between ServiceNow and other Services
• Experience in Communicating with external web services using SOAP Messages and REST.
• Experience in loading assets into SNOW from third party system using Web Services and Import Sets.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements Confidential Client and made recommendations to improve their current processes.
• Developed Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.
• Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Worked on creating various Import sets and Transform maps for data uploads using excel sheets.
• Created Database views to create reports across multiple tables.
• Created Service Catalog templates for various use cases which are used for Catalog Admins to develop catalog items.
• Translated business requirements into Service-Now oriented technical/procedural requirements.
• Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.
• Consulted with the Client's user community to identify and evaluate business needs.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Supported the development and maintenance of ITAM operational and financial metrics and Established support models required to achieve them.
• Defined the functional needs for our ITSM system, ServiceNow, and architected the specific implementation.
• Troubleshot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.
• Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.
• A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management.
• Created ITAM policies and policy management.
• Used SAM programming to control inventory through accurate databases.
• Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Assist clients address business needs through the application of the ServiceNow platform in support of ITIL best practices.
• Responsible for participating in the support of the processes, tools, and methodologies to drive consistent IT Software Asset Management (SAM).
• Implementation experience of Event based integrations like Mid Servers and Web Services.
• Customized and created workflows for Change Management, Configuration Management, and knowledge management and for service catalog items.
• Involved in change and release to production touch points, Incident and Problem Management processes.
• Involved in MID Servers for granted access to the SNMP devices by the ACL.
• Worked in Release management during product and patch releases.
• Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.
• Worked on collecting inventory details that are very useful to the service desk which includes information about an end-user's machine using ITAM.

Confidential, NY

ServiceNow Developer

Responsibilities:

• Extensively used the Glide Record for server-side scripting (in business rules).
• Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Involved in designing discussions with architect.
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI
• Policies, UI Actions and Business Rules.
• Involved in integration of ServiceNow with Oracle SOA Web Services.
• Involved in Service Catalog and Request Workflow Design and Configuration.
• Involved in loading of data into CMDB using discovery and file imports.
• Involved in customizing the form design and layout for Incident, Problem and Change Management.
• Involved in configuring the Business Rules, Client Scripts, UI Policies, Access Lists in ServiceNow.
• Created the new Applications and Modules, custom tables in ServiceNow.
• Designed email templates by using html and jelly scripting and used them in notifications.
• Wrote script includes and invoked them in business rules and client scripts.
• Involved in migration between various environments in ServiceNow using Update Sets and Import Sets.
• Involved in setting up the SLAs as per the requirements.
• Created various workflows for Incident, Problem, and Change Management Service Requests.
• Created Buttons and context menus both on form and lists using UI actions.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Created data sources and loaded the ServiceNow tables with different data formats.
• Users are populated into the system using LDAP integration and worked closely with ServiceNow team and Infrastructure team to facilitate this integration.

Environment: ServiceNow Dublin, SLA, JavaScript, SOAP, Web services, CSS, HTML5, AJAX, GLIDESCRIPT.

Confidential, NJ

ServiceNow Developer

Responsibilities:

• Assisted client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances.
• Worked with client and functional requirements within Service Now.
• Facilitating rollout of new applications and modules.
• Assist in the definition of business requirements and provide definitions and updates of system design documentation.
• Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script
• Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• ServiceNow application development; including creation and configuration of Service Catalogs, Email
• Notifications, Data imports and exports and Reports.
• Experienced in the analysis, development and automation of various ITSM processes including Incident Management,
• Change Management, Asset Management, Service Request, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
• Created new Business Rules/Script Includes/Client catalog script/Client Script.
• Configured chat functionality for Service Desk ticketing queue
• Created transform maps for importing CMDB data.
• Written script includes and invoked them in business rules and client scripts
• Imported Active Directory to Service now using data sources.
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i. Confidential . inbound actions scripting.
• Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident module.
• Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.

Confidential, CA

Web Developer

Responsibilities:

• Experience in developing professional web applications using front-end technologies like: HTML5, CSS3, Angular2/4,
• JavaScript, jQuery, Bootstrap 2, Ajax and JSON.
• Strong working knowledge of HTML5, CSS3, Angular2/4, jQuery.
• Experience with Responsive Web Design (RWD).
• Working experience on Jasmine unit testing.
• Worked on Securing WebSphere Portal with LDAP and DB2, WebSphere with LDAP.
• Build and configure WebSphere Portal components including navigation, menu, and content view portlets.
• Good Understanding of Document Object Model (DOM) and DOM Functions.
• Experience with Firebug for Mozilla, Developer Tool for Chrome and Developer Tool for Internet
• Provided Input to Service Owners regarding SLA/SLT.
• Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Involved in customizing the design and development of Themes and Skins of Websphere portal according to the client requirement
• Prepared UNIX Run Tasks - Documentation for UNIX Team in India.
• Gathered Storage Documentation for Transition Project to India.
• Prepared Storage Run Tasks - Documentation for UNIX Team in India.
• Conducted Meetings/Presentations to Management and Executive Management.