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Sr Service Now Developer Resume

SUMMARY:

  • IT Professional with more than 9+ years of significant expertise including 6 years of ServiceNow as a design, development, implementation, and administration of information technology applications using ServiceNow, ITSM applications and enhancing web solutions.
  • Experience in Configuring Applications using Service - Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
  • Experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC SCRUM.
  • Expert in ServiceNow with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Financial Management and Release Management with extensive knowledge on Content Management System.
  • Expertise in Design and configure ITSM and customizing the applications using Java script, AJAX and HTML in Service Now.
  • Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
  • Involved in configuring the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow.
  • Designed, configured and implemented solutions using Java Scripting.
  • Involved in managing system configurations, gathering and documenting user and process requirements, Creating and Developing Workflows.
  • As a tester, performed quality assurance testing, User Acceptance testing and Third party integration for ServiceNow platform.
  • Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.
  • Strong skill set in the ServiceNow suite development including REST integration.
  • Experience in debugging and troubleshooting the existing codes.
  • Excellent knowledge of hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions.
  • Experience in working with the workflows using ServiceNow workflow editor.
  • Generated JavaScript's to create Business Rules, Client Scripts, UI Policies and UI Actions.
  • Involved in Data Integration and Migration with the existing Legacy systems using data loader.
  • Experience in Continuous Integration tool Cruise Control and Jenkins
  • Flexible to work on new technologies and ability to quickly fit into the team and take challenges as required
  • Excellent Knowledge in SCM Process redesign, build and release management, project management.
  • Experienced all facets of full CM process with tools such as Git, SVN, ANT, MAVEN, NANT and Bamboo.
  • Good exposure to Testing and Debugging Applications.
  • Adaptive to team environment and has the capability of completing complex tasks independently.
  • Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated Team player with excellent interpersonal and communication skills.
  • Strong communication skills, with the ability to convey concepts/requirements between technical and non- technical stakeholders.

ENHANCEMENT, UPGRADE EXPERIENCE ON FOLLOWING MODULES:

  • Discovery CMDB Asset Management
  • Service Catalogs Content Management System
  • Knowledge Base Dashboards and Flashboards
  • Custom reporting Create now
  • HR Case Management Project Portfolio
  • Marketing Service Management Service Watch
  • HP Service Desk HP Agile and Automated Change
  • HP Request management HP IT Process Automations / Orchestration
  • Incident management Change management
  • Availability Management Problem management
  • Privileged Access Management Customer Management
  • Performance Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Sr Service Now Developer

Responsibilities:

  • Working as ServiceNow Consultant for the implementation of ITIL Process including but not limited to Incident, Problem, Change, Knowledge Management, Release management and CMDB.
  • Developed forms, workflows and sync between Problem, Incident and Change.
  • Created functional and technical specifications documents for various Service Now modules
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML
  • Creating the UI pages to use them in catalog items, implemented using UI scripts.
  • Implemented ServiceNow Discovery and CMDB and integrating it with Change management.
  • Assist clients address business needs through the application of the ServiceNow platform in support of
  • ITIL best practices.
  • Involved in creating and migration of update sets between different ServiceNow Instances.
  • Exporting and Importing tables, import sets, workflows, update sets data from one instance to the other.
  • Create, monitor, modify, and publish Service catalog workflows with approvals and maintain Single Sign-On integration.
  • Worked on the functionality of Inventory Management plugin into Asset Management. Working on evaluation, selection, and configuration/developed, and deployed ServiceNow as our ITSM toolset.
  • Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
  • Core Application Administration: Policies Interactions, Application Security, Events Notifications.
  • Managing client scripts, UI policies, UI actions and Data policies.
  • Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
  • Defining Service Level Agreements SLAs notifications, and reports.
  • Develops new applications from beginning to end.
  • Maintains existing applications. Creates code that meets system standards.
  • Integration of service now with LDAP for authentication.
  • Good expertise on Incident Management, Change Management Process and Knowledge article.
  • Recommends appropriate design alternatives to be implemented based on customer constraints.
  • Develops conversion plans and procedures.
  • Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
  • Migration of customizations from one instance to other instance.
  • Ongoing Maintenance.

Confidential

Service now Developer

Responsibilities:

  • Create and maintain API and data integration process between ServiceNow and other Services
  • Experience in Communicating with external web services using SOAP Messages and REST.
  • Experience in loading assets into SNOW from third party system using Web Services and Import Sets.
  • Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
  • Provided design, technical solutions for the user requirements Confidential Client and made recommendations to improve their current processes.
  • Developed Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
  • Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.
  • Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.
  • Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
  • Worked on creating various Import sets and Transform maps for data uploads using excel sheets.
  • Created Database views to create reports across multiple tables.
  • Created Service Catalog templates for various use cases which are used for Catalog Admins to develop catalog items.
  • Translated business requirements into Service-Now oriented technical/procedural requirements.
  • Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.
  • Consulted with the Client's user community to identify and evaluate business needs.
  • Experience working with email notifications, inbound actions, reports, gauges, and home pages.
  • Supported the development and maintenance of ITAM operational and financial metrics and Established support models required to achieve them.
  • Defined the functional needs for our ITSM system, ServiceNow, and architected the specific implementation.
  • Troubleshot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.
  • Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.
  • A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management.
  • Created ITAM policies and policy management.
  • Used SAM programming to control inventory through accurate databases.
  • Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
  • Assist clients address business needs through the application of the ServiceNow platform in support of ITIL best practices.
  • Responsible for participating in the support of the processes, tools, and methodologies to drive consistent IT Software Asset Management (SAM).
  • Implementation experience of Event based integrations like Mid Servers and Web Services.
  • Customized and created workflows for Change Management, Configuration Management, and knowledge management and for service catalog items.
  • Involved in change and release to production touch points, Incident and Problem Management processes.
  • Involved in MID Servers for granted access to the SNMP devices by the ACL.
  • Worked in Release management during product and patch releases.
  • Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.
  • Worked on collecting inventory details that are very useful to the service desk which includes information about an end-user's machine using ITAM.

Confidential, NY

ServiceNow Developer

Responsibilities:

  • Extensively used the Glide Record for server-side scripting (in business rules).
  • Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements.
  • Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
  • Involved in designing discussions with architect.
  • Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI
  • Policies, UI Actions and Business Rules.
  • Involved in integration of ServiceNow with Oracle SOA Web Services.
  • Involved in Service Catalog and Request Workflow Design and Configuration.
  • Involved in loading of data into CMDB using discovery and file imports.
  • Involved in customizing the form design and layout for Incident, Problem and Change Management.
  • Involved in configuring the Business Rules, Client Scripts, UI Policies, Access Lists in ServiceNow.
  • Created the new Applications and Modules, custom tables in ServiceNow.
  • Designed email templates by using html and jelly scripting and used them in notifications.
  • Wrote script includes and invoked them in business rules and client scripts.
  • Involved in migration between various environments in ServiceNow using Update Sets and Import Sets.
  • Involved in setting up the SLAs as per the requirements.
  • Created various workflows for Incident, Problem, and Change Management Service Requests.
  • Created Buttons and context menus both on form and lists using UI actions.
  • Imported Configuration Items (CI) from third party applications using import set tables.
  • Created data sources and loaded the ServiceNow tables with different data formats.
  • Users are populated into the system using LDAP integration and worked closely with ServiceNow team and Infrastructure team to facilitate this integration.

Environment: ServiceNow Dublin, SLA, JavaScript, SOAP, Web services, CSS, HTML5, AJAX, GLIDESCRIPT.

Confidential, NJ

ServiceNow Developer

Responsibilities:

  • Assisted client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances.
  • Worked with client and functional requirements within Service Now.
  • Facilitating rollout of new applications and modules.
  • Assist in the definition of business requirements and provide definitions and updates of system design documentation.
  • Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script
  • Includes, Business Rules, workflow administration, report setup, and data imports and exports.
  • ServiceNow application development; including creation and configuration of Service Catalogs, Email
  • Notifications, Data imports and exports and Reports.
  • Experienced in the analysis, development and automation of various ITSM processes including Incident Management,
  • Change Management, Asset Management, Service Request, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery
  • The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
  • Created Buttons and context menus both on form and lists using UI actions
  • Designed many email templates by using html and jelly scripting and used them in notifications
  • Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
  • Created new Business Rules/Script Includes/Client catalog script/Client Script.
  • Configured chat functionality for Service Desk ticketing queue
  • Created transform maps for importing CMDB data.
  • Written script includes and invoked them in business rules and client scripts
  • Imported Active Directory to Service now using data sources.
  • Created data sources and loaded the Service-Now tables with different data formats
  • Created transform maps both automatic field mapping and scripting
  • Also worked on Asset Management and loaded the data into it.
  • Integrated Fire eye tool with Service-Now using Email integration i. Confidential . inbound actions scripting.
  • Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident module.
  • Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.

Confidential, CA

Web Developer

Responsibilities:

  • Experience in developing professional web applications using front-end technologies like: HTML5, CSS3, Angular2/4,
  • JavaScript, jQuery, Bootstrap 2, Ajax and JSON.
  • Strong working knowledge of HTML5, CSS3, Angular2/4, jQuery.
  • Experience with Responsive Web Design (RWD).
  • Working experience on Jasmine unit testing.
  • Worked on Securing WebSphere Portal with LDAP and DB2, WebSphere with LDAP.
  • Build and configure WebSphere Portal components including navigation, menu, and content view portlets.
  • Good Understanding of Document Object Model (DOM) and DOM Functions.
  • Experience with Firebug for Mozilla, Developer Tool for Chrome and Developer Tool for Internet
  • Provided Input to Service Owners regarding SLA/SLT.
  • Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Involved in customizing the design and development of Themes and Skins of Websphere portal according to the client requirement
  • Prepared UNIX Run Tasks - Documentation for UNIX Team in India.
  • Gathered Storage Documentation for Transition Project to India.
  • Prepared Storage Run Tasks - Documentation for UNIX Team in India.
  • Conducted Meetings/Presentations to Management and Executive Management.

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