Salesforce Administrator Resume

PROFESSIONAL SUMMARY:

A dedicated Salesforce.com Administrator with 5 years of experience supporting business operations to meet and exceed requirements and expectations, who is passionate about solving complex problems using CRM software capabilities.

User creation, custom app and object development, page layouts, workflows and validation rules
Profiles, permission sets, roles, and sharing rules
Reports and dashboards creation and administration
Agile/Scrum methodology
Advanced Microsoft Excel skills
Superior communication skills with the ability to work alongside multiple different teams

WORK EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

Collaborated with key executives to design and integrate the third - party Stripe application into the Salesforce Instance using development lifecycle principles, resulting in 100% data transference with minimal duplication errors
Worked with team members and project managers to understand deliverables and time constraints within an Agile environment
Attended planning meetings, assisted with determining how Salesforce.com can be used in new ways as opposed to purchasing a new internal system
Communicated regularly with user base regarding new features, enhancements and changes to the system
Expanded use of Salesforce.com through utilization of Reports and Dashboards, Custom Objects and Fields, Validation Rules, 3rd Party Integrations, Page Layouts, and Workflows
Performed cleanup of data through Big Data analysis to identify duplicated or dirty data with a success rate of 97%

Facilities Manager

Confidential, Lejeune, NC

Responsibilities:

Managed 650 user accounts and administered user permissions, facility access, and ID creation
Trusted with managing access and open/close privileges of a facility that contains $50+ million in equipment
Trained staff on the use of the Intrusion Detection System software and documented SOP’s
Performed needs-based requirement analysis and acquired supplies in accordance with the organizations prescribed budget, overall decreasing department spending by 15% in FY18

Signals Intelligence Operator

Confidential, Lejeune, NC

Responsibilities:

Engaged in the collection, processing, exploitation, and analysis of communications signals and digital network systems
Identified and analyzed foreign communications
Provided transcriptions and translations from Urdu to English
Familiarized with communications intercept receivers, specialized computer hardware and software programs used in the process of collecting, recording, analyzing, and reporting on a wide variety of intercepted communications signals
Integrated a custom mission set that increased relevant intelligence acquisition by 38%
Currently holds an active TS/SCI clearance

Sales Associate

Confidential, Neenah, WI

Responsibilities:

Designed custom merchandise displays in accordance with the company’s marketing policies
Provided prompt and courteous customer service to all shoppers
Trained new employees in Loss Prevention, General Merchandise responsibilities, and Customer Service expectations
Organized the company's inventory using scanning technology