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Salesforce Administrator Resume

PROFESSIONAL SUMMARY:

  • A dedicated Salesforce.com Administrator with 5 years of experience supporting business operations to meet and exceed requirements and expectations, who is passionate about solving complex problems using CRM software capabilities.
  • User creation, custom app and object development, page layouts, workflows and validation rules
  • Profiles, permission sets, roles, and sharing rules
  • Reports and dashboards creation and administration
  • Agile/Scrum methodology
  • Advanced Microsoft Excel skills
  • Superior communication skills with the ability to work alongside multiple different teams

WORK EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

  • Collaborated with key executives to design and integrate the third - party Stripe application into the Salesforce Instance using development lifecycle principles, resulting in 100% data transference with minimal duplication errors
  • Worked with team members and project managers to understand deliverables and time constraints within an Agile environment
  • Attended planning meetings, assisted with determining how Salesforce.com can be used in new ways as opposed to purchasing a new internal system
  • Communicated regularly with user base regarding new features, enhancements and changes to the system
  • Expanded use of Salesforce.com through utilization of Reports and Dashboards, Custom Objects and Fields, Validation Rules, 3rd Party Integrations, Page Layouts, and Workflows
  • Performed cleanup of data through Big Data analysis to identify duplicated or dirty data with a success rate of 97%

Facilities Manager

Confidential, Lejeune, NC

Responsibilities:

  • Managed 650 user accounts and administered user permissions, facility access, and ID creation
  • Trusted with managing access and open/close privileges of a facility that contains $50+ million in equipment
  • Trained staff on the use of the Intrusion Detection System software and documented SOP’s
  • Performed needs-based requirement analysis and acquired supplies in accordance with the organizations prescribed budget, overall decreasing department spending by 15% in FY18

Signals Intelligence Operator

Confidential, Lejeune, NC

Responsibilities:

  • Engaged in the collection, processing, exploitation, and analysis of communications signals and digital network systems
  • Identified and analyzed foreign communications
  • Provided transcriptions and translations from Urdu to English
  • Familiarized with communications intercept receivers, specialized computer hardware and software programs used in the process of collecting, recording, analyzing, and reporting on a wide variety of intercepted communications signals
  • Integrated a custom mission set that increased relevant intelligence acquisition by 38%
  • Currently holds an active TS/SCI clearance

Sales Associate

Confidential, Neenah, WI

Responsibilities:

  • Designed custom merchandise displays in accordance with the company’s marketing policies
  • Provided prompt and courteous customer service to all shoppers
  • Trained new employees in Loss Prevention, General Merchandise responsibilities, and Customer Service expectations
  • Organized the company's inventory using scanning technology

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