SUMMARY:

• Certified Six Sigma Black Belt recognized as leader in developing and implementing strategic plans for organizations in various industries.
• Expertise in creating information technology and business management plans, managing complex IT projects, leading technical and professional teams, and providing critical business strategy support in a unique environment of continual advancement.
• Recognized for innovation in creating programs and solutions that are responsive to diverse operating needs and achieve business objectives.
• Focused on identifying requirements and steps necessary to accomplish organizational operating improvement and profitability.
• Experienced in Healthcare, Pharmaceuticals, Financial Services, Mortgage, Relocation Management, Environmental and Retail businesses.

TECHNICAL SKILLS:

Implemented or updated the following systems: Taleo, Success Factors, Lotus Notes DB, Oracle, SAP, KCRS, Kronos, ADP Payforce, HealthRules (Designer and Manager), Blueprint (5.4 and 5.5).

PROFESSIONAL EXPERIENCE:

Confidential, Plainsboro, NJ

Sr. Consultant

Responsibilities:

• Successfully Managed People Services Payroll team through audit deficiency in coordination with outside payroll vendor to remediation including solutions preventing recurrence of audit citations.
• Lead Payroll Continuous Improvement project though data and process analysis resulting in sustained improvement in the reduction of calls to tier 2 and improved internal processes.
• Lead Workday Job Change Continuous Improvement project resulting in 41 identified opportunities for process improvements currently being implemented leveraging.
• Managed Problem Management function through team transition including documenting of processes and resolution of identified compliance related problems within People Services.
• Supported Compliance team with rescoping and development of Business Continuity Plan for 2017 including testing strategy.

Confidential, Fort Washington, PA

Sr. Business Process Analyst

Responsibilities:

• Managed configuration and design of requirements management tool, including training materials, best practices and methodology to support requirements gathering.
• Supported development of thin layer end to end claim processing using the Agile Development Methodology.
• Conducted process analysis and development of L1 - L5 process maps for use in development in Training and Policy and Procedure development and on-going process management.
• Gathered business and functional requirements for HealthEdge HealthRules system implementation and testing.
• Ensured SSAE16 compliance requirements met for Support the Enterprise within process design.

Confidential, Wayne, PA

Director, HR Service Center

Responsibilities:

• Orchestrated implementation of Taleo system, collaborating with IT and HR departments to guarantee timely project completion and integration.
• Drafted global metrics to monitor, analyze, and address undesired turnover throughout Europe, India, and North America.
• Launched Oracle HR-based employee and manager self-service system realized by conducting tests and long-term requirement gathering initiatives.
• Blueprinted data collection process as Process Owner for AAP, collaborating with plan owner to assure policy integration.
• Built Oracle workflow to employ new multi-state processes for both annual and new hire statements regarding Theft Prevention Act.

Manager, Process Improvement and HR Technology

Confidential

Responsibilities:

• Saved 3K man-hours by drafting and analyzing recruiting process maps that revealed areas of optimization.
• Streamlined salary change process by mapping, identifying, and implementing under-utilized best practices.
• Redesigned reduction in force process by establishing a reusable project plan that guaranteed smooth transitions.
• Collaborated with Vice President of Talent Management to compose and deploy a nation-wide employee questionnaire that was instrumental in the formation of a formal engagement survey.

Confidential, New Brunswick, NJ

Project Manager

Responsibilities:

• Orchestrated a marketing and communication strategy for a troubled pilot product; increased new user registration by 100% and application usage by more than 460% in only six months with sustained improvements thereafter.
• Streamlined the platform daily content review process by implementing technical solution that resulted in 95% reduction in time to process and drove a savings of $50K per year.
• Selected as keynote panel participant to discuss 3-D environments and their potential return on investment for the 3DTLC “IMPROVE” panel April 2009.
• Speaker at the 3DTLC in September 2009 on the selection and implementation of 3-D environments.

Confidential, Plano, TX

Portal Design Team Leader

Responsibilities:

• Successfully orchestrated complete review, audit and rewrites of Business and Functional Requirements.
• Successfully guided a group of six divided teams through change requests and resolution of more than 1000 defects, delivering the final products for team on-time and under budget.
• Resolved most defects within 48 hours in SIT, CIT, UAT and Production.
• Identified critical gap in scan center processes; led to special project to ensure compliance for new-hire processing.

User Centered Design Team Leader

Confidential

Responsibilities:

• Supported daily design and development activities for the new HR User Experience.
• Increased the quality/visibility of more than 2,000 HTML pages by implementing internal operating change control procedures.

Confidential, North Brunswick, NJ

Manager, Process Improvement

Responsibilities:

• Directed the deployment of a new relocation service delivery model, including the development of supporting IT solutions such as payroll feeds, online authorization forms, data warehouse, and reporting tools to reduce costs and increase customer satisfaction, using Six Sigma methodologies.
• Created and maintained service level agreements for third party service providers including Cendant ( Confidential ), Sirva, and various lenders and moving companies.
• Eliminated more than 160 hours of overtime annually by creating a new relocation tax reporting process.
• Selected as a member of the Corporate Process Excellence Leadership Team.

Confidential, Titusville, NJ

Senior Human Resources Systems Analyst

Responsibilities:

• Developed and implemented five applications to address various process issues resulting in increased data integrity, increased customer satisfaction and cost savings to the organization of over $5M annually. Endowed with the prestigious 2002 Confidential Award for the Sales Termination Employee Process ( Confidential ) for the orchestration of cross-functional Six Sigma Projects that led to more than $1.2M in cost savings.
• Honored with nine Standards of Leadership awards for displaying outstanding skills in Innovation, Mastering Complexity and Risk Taking and nominated for the Human Resources Pyramid Award.