Team lead Resume

CAREER OBJECTIVE:

I am seeking a role where I can use my vast CRM experience in contributing to successful delivery of CRM projects.

PROFESSIONAL SUMMARY:

3 years of experience in Salesforce development.
Hands on experience in Salesforce Admin, Field Creation, Validation, Relationship creation between objects, Security, Report, Dashboard, Migration, Workflow, Process Builder, Apex programming, Triggers. VF Page design, Rest and Soap API.
Salesforce Admin Certified.
7 years of experience in Siebel CRM development (Siebel 8, 8.1, IP14, IP15).
Hands - on experience in Siebel Configuration, Siebel Order Management, Siebel Product and Pricing and Siebel EAI (Enterprise Application Integration).
Extensive experience in telecom domain ( Confidential /BSS) with full software life cycle exposure.
Worked in various roles as Designer, Module Lead, and Software Developer

KEY TECHNICAL SKILLS:

Requirement Analysis
System design
Salesforce Objects, Relationship, Fields
Salesforce Security
Salesforce Validation, Workflow, Process Builder, Assignment Manager, Auto Email
Salesforce Data Migration, Metadata Migration using ANT tool.
Salesforce Reports and Dashboard
Salesforce Apex Programming, Trigger
Salesforce Visual Force Page design.
Salesforce Sales and service knowledge.
Rest API and Soap API
Siebel Configuration, Scripting, Workflow, SmartScript, Email Configuration
Siebel Order Management (Signal, Row Transformation Toolkit)
Siebel TBUI
Siebel Product Pricing(PSP)
Siebel EAI (Web Service, JMS Queue, HTTP)
Siebel openUI
Knowledge of Microsoft Dynamics CRM
Knowledge of ITIL v3 framework

PROFESSIONAL EXPERIENCE:

Confidential

Team lead

Responsibilities:

Confidential

Module lead

Responsibilities:

Confidential

Siebel product model lead

Responsibilities:

Design the prepaid and postpaid product model in Siebel which can be mapped with downstream system. Have clear knowledge of downstream systems like concept web, Billing, charging for designing a product
Design different order management scenario in Siebel as per business need
Design commitment and penalty functionality in Siebel as per business need
Worked in different complex product and pricing scenario like Eligibility & Compatibility, Discount matrix, extension of PSP workflow, Volume based discount extension, Attribute based discount extension, Promotional pricing extension.
Worked in complex order management implementation
Have experience of working with row transformation toolkit
Have experience of working with different order management workflow.

Confidential

Senior developer

Responsibilities:

Confidential

Senior developer

Responsibilities:

Worked resolving different ticket and execute different service enhancement request.

Confidential

Senior developer

Responsibilities:

Worked in New provide order journey functionality for this project which contains Applet, View, BC configuration, Workflow configuration, eScript, BS Configuration, some EAI work.
Worked in Modify order journey. eConfigurator screen design and modify as per customer request
Designed the product as per product model
Worked in Look & Feel change of the screens. Worked with SWT modification, CSS Change.
Have worked in Siebel EAI. have done low label design for order management, customer management, problem management