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Program Director Resume

SUMMARY:

  • Motivated, energetic, and results focused senior leader that focuses on execution with strong strategic thinking and planning skills.
  • Exceptional expertise in planning and managing execution of strategic, cross organizational transformational initiatives.
  • Expert in developing and leading product and program management processes to optimize execution and meet/exceed established strategic business targets.
  • Significant experience in program management leadership for initiatives that launch new business models and/or replace legacy operations.
  • Over 17 years of demonstrated success leading multi - disciplinary teams to execute complex initiatives while also managing C-level, senior engagement/stakeholder relationships.
  • Concentrated focus in program management, organization optimization, business process management, workload/workforce planning, and shared services design.

AREAS OF EXPERTISE:

  • Strategy and Business Transformation Planning
  • Performance Management
  • Large Scale Program Management and Execution for custom and COTS solutions
  • Marketing Strategy/Analytics
  • Competitive Analysis
  • Resource and Budget Planning and Management
  • Business and Initiative Operations
  • Team Leadership
  • Risk Management
  • Enterprise Level Program Governance
  • Strategic Vendor Partnership Management

PROFESSIONAL EXPERIENCE:

Confidential

Program Director

Responsibilities:

  • Program Director responsible for establishing strategy, program planning, and execution of newly established Digital Innovation division for a global restauranteur - with a retail footprint of across 120 locations around the world and +300 restaurant brands.
  • Leading team of approximately 17 multi-disciplinary resources in NYC, Toronto, and Krakow to develop and launch several
  • Key initiatives include enterprise wide middleware platform to offer enterprise capabilities, self-service payment kiosk deployment and mobile payment solutions

Confidential

Director of Strategic Planning

Responsibilities:

  • Director in Strategic Planning Office which managed, assessed, and prioritized strategic initiatives to increase revenue. Responsible for leading the strategy of 3 of the top 5 strategic initiatives.
  • Developed strategic plans for initiatives and ensured they were built with the appropriate ‘hooks’ and performance measures to ensure successful tactical execution.
  • Managed strategic planning and execution of key initiatives owned by the Chief Marketing Officer, Chief Product Officer, and Branded Content lead.
  • Developed 37 opportunities with leadership to improve mobile monetization; down-selected 8 opportunities and provided execution and sequencing recommendations to maximize revenue lift
  • Develop strategic plans and business plans that expand revenue, grow audience, and/or extend the reach of Confidential 's 100+ local markets in the United States while closely aligning business objectives and mitigating risk

Confidential

Director of Program Management

Responsibilities:

  • Led the merger of two strategic initiatives operations into one team for the Fannie Unified Securities Environment (FUSE) strategic initiative which transformed the existing business model simultaneously implementing two industry leading software platforms
  • Managed relationships as central point of management contact for all initiatives. Stakeholders include Procurement, IT, Infrastructure, Enterprise PMO, FP&A, and Finance.
  • Developed and managed overall initiative program plans and roadmaps with a keen focus on actively managing critical path and key dependencies to ensure effective execution.
  • Led Initiative level Program Management team and coordinated across business architecture, IT, and infrastructure roadmaps teams to the overall initiative management planning and execution was integrated.
  • Responsible for program operations across FUSE which has a multi-year scope, impact across multiple front line divisions and a budget over $140M across 600+ resources, 67 cost centers and 30 workstreams.
  • Responsible for overseeing initiative vendor management and Confidential Enterprise PMO (ePMO) resource management for initiatives.
  • Managed resource and financial impact of 40 vendors; manage FUSE level approval process for vendors representing 75% of total professional services spend.
  • Managed all financial aspects for FUSE and end of year budget results within 5% of target.
  • Managed relationships as central point of management contact for all initiatives. Stakeholders include Procurement, IT, Infrastructure, Enterprise PMO, FP&A, and Finance.

Confidential

Engagement Manager

Responsibilities:

  • Led a team of six professionals as part of a $24M contract to provide support to chief executives of a 20,000+ person law enforcement agency.
  • Conducted analysis to manage risk and recommend specific, sequenced implementation approaches across 37 key projects to transform agency nationwide.
  • Reduced hiring cycle from 17 to 9 months, improved payroll servicing cycle, implementation of 12x5 contact center including web enabled servicing and on-line employee service portal.

Transition Manager

Confidential

Responsibilities:

  • Co-led team to manage planning for a client prior to the award of an organization wide support transition.
  • Developed an implementation plan to transition 16 core operational processes that span across a 50,000+ person agency resulting in the successful transition of a $700M contract from three to one support vendors.

Performance Improvement Lead

Confidential

Responsibilities:

  • Led seven-person team on large scale performance improvement initiative for 45,000+ person nationwide.
  • Conducted 36 focus groups across nine geographic locations
  • Consolidated 600 findings and recommendations into data yielding results into 45 key performance based recommendations that resulted in improved policies and procedures that were successfully implemented.

Confidential

Program Manager

Responsibilities:

  • Led program to consolidate eight operational Divisions of a 1,200 person organization into a single directorate.
  • Evaluated more than 200 processes and identified seven cost saving opportunities targeting approximately $30M in savings over 18 months.

Transition Manager

Confidential

Responsibilities:

  • Led organization design and implementation planning to merge two legacy procurement organizations.
  • Managed mixed team of consultants 14 senior client across 11 regions.

Confidential

Program Management Officer

Responsibilities:

  • Led Program Management Office for an approximately $20M multi-year, multi-phase international project with 110 practitioners spanning seven countries.
  • Managed quality assurance for seven analysis teams of approximately 100 consultants resulting in the on time delivery of both systems within scope and budget.

Confidential

Deployment Lead

Responsibilities:

  • Managed three teams of more than 12 senior client resources responsible for testing, deploying, and production support resulting in the successful deployment of a 700+ seat application in multiple locations.

Confidential

Program Management Team Lead

Responsibilities:

  • Implementation of framework allowed two of the firm's top five clients to quantify, track, and trend performance for decision-making resulting in their most successful collections performance in 10 years.

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