SUMMARY:

• Over 3 years of Experience, which includes over 2 years in PRPC Decisioning and Engineering Management.
• Expertise in Design, Development and Integration of PEGA Rules Process Commander.
• Perform broad cross functional interactions within and outside of engineering to meet the cost/quality and delivery targets of new product introduction program.
• Experience in creating, debugging flowcharts, coding & documenting programs and with Business Rule Engine
• Experience in delivering Next Best Action in both inbound and outbound marketing, including digital channels (Web/Mobile).
• Participated in Design and Process Failure Mode Effect Analysis (DFMEA, PFMEA) sessions to identify media related issues on current production.
• Experience planning/ designing/ developing/ testing & maintaining the marketing and decisioning functionality of Pega CRM. Good knowledge in CPM frameworks and extensively worked on NBAM framework.
• Produced a product roadmap process and facilitated the development and deployment of process improvement.
• Designed and Created Work Flows, Data Classes, Rule sets, Rule Set Versions, Activities, Activity Step Methods, Flow Shapes, Harness rules, Layout and Sections.
• Expertise in the Initial set up of the application by using Enterprise Application Accelerator thereby defining the Rule sets, Organizational Hierarchy and Divisions using Pega DCO methodology.
• Experience in designing an Offer that spans Inbound & Outbound channels & knowledge of API’s available in Pega Marketing to manage the offer journey to provide customer with Omni Channel User Experience.
• Involved in all stages of Software Development Life Cycle with software methodologies like RUP and Agile.
• Involved in design and development of Data Model, Class structure, Access Groups, Complex Process Flows, Activities, Activity Step Methods, PEGA BPM Process Design and User Interface (UI).
• Experience in implementation of various PRPC components like Decision Tables, Decision Trees, Validation Rules, Declare On Change, Declarative Expressions and Declare Trigger.
• Experience in troubleshooting & performance tuning of PRPC applications using Rules Inspector, Clipboard, Tracer, PAL and Log analyzer.

TECHNICAL SKILLS:

Engg Modelling & Analysis: ANSYS, AutoCAD, PRO - Engineer, Minitab, Autodesk Inventor, UG-NX, ICEM-CFD, HyperMesh, Fluent, PTC Creo, CFX, SolidWorks, MATLAB

Decisioning Concepts: PEGA NBAM, NBAA, DSM, PAD, ADM, Digital Marketing using Mobile and Web Channels, Predictive and Adaptive Analytics, Eligibility rulesCompatibility rules, Strategy Design and Execution.

Query Languages: SQL, XQuery and XPath

Tools: Pega PRPC 7.1.4, 7.1.5, 7.1.9, 7.2.2 Smart BPM Suite

PROFESSIONAL EXPERIENCE:

Confidential

PEGA Decisioning Engineer

Responsibilities:

• As a Decisioning Engineer, I work individually as well as under the supervision of a Lead Decision Architect in requirement gathering from the Client by being part of stand-up meetings with the analytics team and is responsible for creating work flows, Decisioning Strategies and test solutions.
• Works on the modified Bayes' theorem with strong independence assumptions in creating adaptive (learn on the fly) or predictive models (offline data models) or a combination of both to create strategies that tailor to the requirement while also assessing the impact of the offer that the strategy has yielded.

Confidential

PEGA Decisioning Development Engineer

Responsibilities:

• Involved in requirement gathering by being part of daily workshops with the analytics team, business analysts and technical architects and have one on one interactions.
• Configuration via CPM landing page to enable communication and case sharing between CPM and NEXT-BEST-ACTION Management (NBAM)
• Responsible for creating process flows, views in Pega Express, create access groups and access roles.
• Responsible for creating Pega Decision Strategies in Pega DSM 7.2.2 for complex business rules using proposition import, switch, set property, iteration, group by, filter, data import, decision tree, decision table, map value, aggregation and other components.
• Implemented Champion Challenger rules to compare the performance of test offers.
• Used Connect REST rule to fetch the web services and SOAP UI to test the external service.
• Created strategies with Pega Analytics capabilities as per Business rules to get next best offers in NBAA.
• Provide User Story Demo in Playback and Show & Tell sessions to Business & Product owners and work on the feedbacks.
• Worked with off-shore team to coordinate and monitor development ensuring project was on goal
• Perform unit testing using data transforms and integration testing using SOAP UI.

Environment: PEGA Rules Process Commander V7.2.2, NBAM 7.12, REST, Soap UI

Confidential

Jr. Systems Consultant - Decisioning Engineer

Responsibilities:

• Worked with Business Partner, Lead System Architect and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Provide the ability for the system to dynamically select a scorecard based on data attributes (such as location, term length, number of years as customer, number of inquiries) and business rules, calculate and store the score so that it can be used in the decision logic.
• Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities and rules using PRPC-PAL Tool.

Confidential, GA

Systems Analyst - Decisioning Engineer

Responsibilities:

• Created campaigns and associated segmentation rules and offer flows for determining which treatments to be offered to customers and personalization of the offers based on the preferred channel of communication.
• Worked with the client in creating the Draft UI for the Work Types during the Real-time DCO sessions.
• Incorporated Sections and Layouts in flow actions and harness.
• Created needs assessment survey and captured customer’s responses that are used for determining eligibility as well as prioritization. Modified OOTB flows for incorporating survey flow within Offer Negotiation.
• Involved in testing of application using PRPC tools such as Rules Inspector, Clipboard and Tracer.

Environment: PRPC 7.1.4, DSM, NBAA, CPM Framework, MS Office Suite 2013, Windows 7

Confidential

CFD Analyst

Responsibilities:

• Hyperloop is a solar-powered, transonic transportation system that consists of passenger/cargo "pods" traveling at an upwards of 750mph through a low-pressure tube.
• Produce high quality aerodynamic simulations (CFD) every week to meet strict deadlines for design and testing.
• Perform simulations on the wind turbine model, utilizing Fluent to analyze power and torque coefficients to identify the best efficient housing cover angle.
• Analyzing pressure profiles to evaluate flow control methods for noise suppression.

Confidential

Graduate Assistant

Responsibilities:

• Receive, unpack and prepare laboratory specimen samples for lab tests while checking for accuracy and ensuring that they are preserved properly before they are sent for lab tests.
• Prepare for a wide variety of biological experiments, make suitable agars, media and reagents while being conscious of pH, concentrations and specific experimental needs.
• Perform and assist routine microbiological testing including but not limited to sterility testing, bioburden testing, product inoculation, EM and water testing internal & external.
• Measuring suppliers' quality performance and driving appropriate improvements to meet established targets.
• Responsible for writing reports on tests performed, documents review and contract review for the above testing in the microbiology department.
• Managed data entry tasks associated with punching in specimen information in the Laboratory Information Management database.
• Maintained regulatory compliance and managed the product registration process.
• Assured validation and verification compliance with quality and regulatory guidelines
• Used advanced features in MS Excel, Access, and PowerPoint to develop the Metric Data, Graphs, Charts and Management Review presentations.

Confidential

Analyst Content Engineer

Responsibilities:

• Test and ensure the quality of data on Google plus page.
• Interacting with clients based on reports generated on the front end of web page and implemented measures to improve accuracy of the data.
• Trained a team of eight new-hires on sprouts review, a platform I worked on initially and we as a team were able to increase the productivity by 20% in a span of one month.