SUMMARY:

IT Manager with a great customer focus specialized in designing, developing, implementing and supporting Business Applications. Leads teams of applications and cross - functional experts. Delivers IT support and services. Managed several high visibility and international projects improving the business processes in all functional areas. Recognized communication and interpersonal skills, capable of building productive, effective working relationships with both technical and business teams.

KEY STRENGTHS:

• Business Applications/ERP implementations and upgrades
• Team Building and Leadership
• Project Management (PMP certification underway)
• Customer Service Management
• Continuous Improvement
• Risk Assessment, Impact Study
• Database design, development and maintenance
• Software Development Life Cycle - SDLC
• Budget Setting / Cost Management
• Business Intelligence
• Fluent in English, French and Portuguese

TECHNICAL SKILLS:

Business Applications: Infor Adage ERP (v3.0, v4.5, v5.0), Infor Advanced Scheduling, ASSISTICS Warehouse Management System, QSI Winlims, Demand Works Smoothie, KBM, JDE

Programming Languages: SQL, Visual Basic, VB.NET, ASP.NET.

Database Systems: Microsoft SQL Server 2000/2005, DB2

Reporting Tools: Business Objects XI, Crystal Reports 8.5 and XI, EXACT Business Analytics (OLAP).

Operating Systems: Microsoft Windows 2000/2003/XP/7/8/10, AS400

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, New Jersey

Responsibilities:

• Provide support to the Tennessee site of the Process Technologies division. Identify, plan, and direct development of data and communication systems to meet corporate, divisional and business unit needs.
• Responsible for development and review of the business units’ policies, supplier agreements and development, implementation, and support of site and divisional information systems.
• Responsible for the planning, execution and support in a timely and cost-effective manner of integrated application systems.
• Responsible for all aspects of software applications and databases including: security, configuration, updates, trouble-shooting, and high system availability.
• Both packaged and custom software is used and supported.
• Key role in the Global Template implementation for Release 1 for the Confidential North America division:
• Responsible for the design, build and test of the interfaces between SAP and the legacy applications.
• Responsible for the remediation of the legacy applications.
• Responsible for the data extraction from the legacy applications.
• Responsible for Local infrastructure readiness for Go-Live.
• Implementation of the Global Harmonized System (GHS) system for SDS and label printing through the interfacing of the Atrion application to the ERP application.
• Upgrade of LIMS application (Labware).
• Interfacing of LIMS application (Labware) with laboratory equipment to reduce manual data entry and improve efficiency.
• Local coordinator for the “LAN Remediation” project.
• Led the local efforts through the analysis and design phases.
• Coordinate daily execution and relations with 3rd part supplier.
• Monitors local budget and local expenditure.
• Local coordinator for the “Unified Communications” project. Same involvement as for the “LAN Remediation” project.
• Facilitator for the newly implemented Service Desk.
• Upgrade of the network infrastructure for the PT Tennessee site.

IT Business Applications Manager

Confidential, Exton, Pennsylvania

Responsibilities:

• Led the “IT Business Applications” team composed of cross-functional technicians.
• Interact closely with the business leaders to evaluate and estimate requests for new business applications (software), enhancements to existing applications and reporting.
• Perform software development activities in accordance with the guidelines established by the IT Steering Committee.
• Provide day-to-day support of existing business applications, including end-user support as well as software maintenance required to ensure that they do not become technically obsolete.
• Maintain Data Referential in ERP.
• The main business applications are Infor Adage ERP, ASSISTICS Warehouse Management System, EXACT Business Analytics, Crystal Reports and the Intranet/Internet sites.
• Key role in the implementation of a supply chain solution linking in a cycle: the ERP, the Demand/Supply Analysis tool, the Forecasting tool and the Production Planning board.
• Separated and secured the Databases and Business Applications to ensure the independence and the confidentiality of the 2 businesses

ERP / Reporting / Database Analyst

Confidential, Exton, Pennsylvania

Responsibilities:

• Implemented Infor Adage v5.0 in Company’s Chinese subsidiary. Managed the project for the last year (2.5 year project).
• Key role in the upgrade of the ERP system in the US, Infor Adage from v3.0 to v4.5:
• Audit and improvement / adaptation of all database customizations and reports.
• Upgrade of the reports from Crystal Reports 8.5 to Crystal Enterprise XI.
• Training of users for the new ERP system and new reporting tool.
• Coordination of the transition to new ERP system at the Headquarters’ location.
• Designed interface between ERP and LIMS system allowing Quality tests results and specifications to be synchronized between the ERP and the Laboratory systems.
• Designed interface between ERP and 3PL Company to reduce freight costs and provide visibility of those costs in the sales analysis.

Engineer - ERP Department

Confidential, Exton, Pennsylvania

Responsibilities:

• Assistance to users, bug fixing.
• Customized database objects to satisfy users’ demands and provide more efficient use of the ERP system.
• Designed and maintained several Crystal Reports documents and Exact Business Analytics cubes.
• Designed and developed the Sales Order Acknowledgement process provided the customer contact has an email address, he will receive by email an attachment (pdf) with all relevant information regarding his purchase entered in the ERP system.
• Designed and developed a Production Planning Tool (SQL/VB): enables the user to create and manage a production plan that is sent to the production facilities for execution.
• Designed and developed a Pricing Tool (SQL/VB): enables the user to simulate the margins on the sale of a product taking into account factors such as: manufacturing costs, shipping costs, currency rates, taxes, etc