PROFESSIONAL SUMMARY:

• Overall 7+ years of Professional IT Experience and 4+ years of Experience in ServiceNow platform as an Administrator, Analyst, Developer.
• Configured Applications using Service - Now tool used in ITIL Management. Certified in ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Good knowledge in IT Operations Management (ITOM), CMDB, Configuration and DISCOVERY, AWS Discovery, MID Server, Orchestration, Service Mapping. Good experience with Angular JS, Compass CSS Framework, Bootstrap, CMS.
• Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Integrated Service Now with third party systems like SAP, Confidential Agile and Confidential PPM.
• Experience with devops tools - chef, puppet, git, jenkins, dynamo db, udeploy, aws ec2, s3.
• Experience in working with service now workflows, import sets and update sets.
• Expertise on creation of workflows for service catalog items in service now.
• Strong experience in working with Scripted Web services, Script Includes. Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Integrated ServiceNow with third party systems like SAP, Confidential Agile and Confidential PPM.
• Worked on orchestration which enables an IT organization to automate complex tasks on remote computers quickly and reliably, with best practices every time. worked in two end to end implementations of service now.
• Deployment automation and software delivery using shell scripting with tools like dsm and itcm.
• Hands on experience on active directory, ldap and single sign-on (sso) integration and it pam. worked in various modules of oracle e-business suite such as customer relationship management (crm), project portfolio management (ppm), financial management, supply chain management (scm) to ensure all business needs are met and extended the value of software investment
• Configuration Development and development of Requirement Integration components (SSO, LDAP).
• Worked on project portfolio management and created custom applications by Business rules, UI policies, Script includes Developer for Demand Management, Story Process, Release Management, Incident Management, Problem Management and Service Catalog.
• Implemented the specialized modules of ServiceNow like HR Case Management, Service Watch, Time Card scheduling and test Management as a Developer and Administrator.
• Experience in working on Service portal landing pages, theme pages and created widgets, headers, footers using HTML, CSS.
• Worked on upgrading from Istanbul to Jakarta version of ServiceNow.
• Hands on experience in web development using HTML, JavaScript, Angular JS and CSS.
• Good experience in application development using Java/J2EE, JSP, Struts and spring.
• Solid understanding of the business processes and issues especially in the IT industry.
• Ability to communicate effectively both internally and with clients at all levels, including technical peers to non-technical senior management with a culture of openness.

TECHNICAL SKILLS:

ITIL: ITSM, ServiceNow (Jakarta, Istanbul, Helsinki, Geneva, Fuji, Eureka), JavaScript

Programming Languages: C, C++, Java script, HTML, CSS, Angular JS, Bootstrap

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: SQL DBA, Oracle DB, MySQL

Protocols: TCP/IP, HTTP/HTTPS.

Operating Systems: Windows, UNIX, Linux.

Servers: Tomcat, Apache, HTTP Server, Web Sphere.

IDE: Eclipse, Net Beans, TOAD

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Sr. ServiceNow Developer

Responsibilities:

• Working as a developer for an End-To-End development for a re-factoring project, resolved many issues and worked on CMDB
• Developing Facilities Application and several modules for all the facilities in the Confidential
• Building the forms as per the requirements to meet the business needs. Worked in Agile methodology environment.
• Good knowledge in scripting to write the Business rules and Client scripts.
• Designing the form layout and modified the user interface using UI Actions and UI Policies.
• Customized various applications like Incident, Problem and Change management.
• Creating some modules by providing the link type URL which helps to navigate to other sites from the ServiceNow itself.
• On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.
• Using data sources to migrate the data from excel sheets to Service-Now through transform maps.
• Working on huge Workflow design for on boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.
• Working on End to End implementation of Discovery.
• Creating widgets and landing pages, theme pages in Service portal using HTML, CSS
• Creating and Developed widgets using custom tables and implemented live chat and integrated with bold chat.
• Working on project portfolio management and created custom applications by Business rules, UI policies, Script include and ACLS and Demand management.
• Maintaining the Configuration Items and modified the forms and form Sections.
• Working on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Integrating Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
• Activating and set-up SAML 2.0 version and cloned the instance with a SAML integration.
• Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Deep expertise in the Azure components & APIs
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Supported the team with improvising the Discovery tool and the Configuring the CI's.
• Creating and managed the demands and enhance by adding stakeholders and assessments, and evaluate and qualify demands in client servers.
• Creating Dash boards on requirement.
• Reporting inconsistency of form fields and maintenance of CMDB CI's

Environment: Service Now, Asset Management, Incident Management, Service mapping, ITIL, HTML5, Java script, Jelly Script, Web Services, HTML, CSS, and CMDB.

Confidential, Denver, CO

ServiceNow Admin/Developer

Responsibilities:

• Designed and delivered technical methodologies around the ServiceNow platform.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Worked on creating and activating procurement application menu and added modules to the navigator. Created catalog requests, purchase orders and tracking the orders raised in catalog requests.
• Created various front-end forms, and associated Client Scripts, UI policies, ACLS including advanced customizations that require modification of UI Pages/Macros.
• Strong knowledge of the Server-side scripting Business rules and Script Includes.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Created, Developed and implemented HR cases for automated HR processes, such as employee onboarding and off boarding.
• Worked in installing PORT 995 to securely use POP 3 to receive emails from a remote server and a way to download emails on the client’s local computer.
• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.
• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Providing the design solution, technical methodologies and processes solution to meet the customer requirements.
• Created Angular directives, services using Angular providers to automatically inject in client script controllers using Angular JS
• Created and edited knowledge articles and created various modules in Knowledge management
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script
• Used scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow.
• Created Procedure guidelines used in supporting Technology and Application issues. Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence.
• Created, Developed and implemented HR cases for automated HR processes, such as employee onboarding and offboarding
• Worked in installing PORT 995 to securely use POP 3 to receive emails from a remote server and a way to download emails on the client’s local computer.
• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.
• Developed operational requirements documentation and train operational staff to maintain solution
• Configured Service Level Agreements to define certain levels of service from both internal and external providers
• Responsible for maintaining and growing data held within ServiceNow such as our users, service catalog items.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.

Environment: Service Now, Incident Management, ITIL, SQL, and Problem Management, JQuery, AngularJS, JavaScript, XML.

Confidential

Java/Servicenow Engineer

Responsibilities:

• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the technical operations.
• Created Incidents, Problems and Service Requests for supported applications.
• Designed form layouts, workflows and modules in applications.
• Involved in writing client scripts and UI policies to make client side changes.
• Created UI pages to use them in Service Catalog, designed buttons & context menus both on form and lists using UI actions.
• Configured SLA's depending on requirements of various groups.
• Experience in hardware and software asset and configuration management and knowledge of IT service management processes.
• Created new categories and catalog items according to the client requirements.
• Created order item link based on catalog items.
• Worked with process owners to develop and implement workflow with approvals.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Captured and moved customizations between systems using Update Sets.
• Documentation of changes and new development as technical and functional specs.
• Service Catalog and Request Workflow Design and Configuration.
• Designed the Content Management System for Various system which involved layout, UI pages, CSS and service catalog work.
• Asset management activities like CI management, catalog management, creation and maintenance of Contracts and Software Licenses.
• Created schedules, reports and monitor performance of Service Now.
• Involved in redesigning the workflows using Service-Now workflow editor.
• Loaded assets into SNOW from third party system using Import Sets.
• Reviewing SLA performance and recommend corrective action

Environment: Service Now, JavaScript, Java, Html, CSS, XML, Glide Script, Web Services.

Confidential

Java Developer

Responsibilities:

• Object Oriented Analysis and Design for the system from use case and requirement documents using UML, Rational Rose.
• Involved in designing system architecture and identifying proper patterns and framework for the system.
• Participated in analysis activities, software design and design reviews with Sun Microsystems.
• Communicated with Business Owners to finalize Use Cases, Design documents and System Architecture documents.

  Designed EJB components using EJB design patterns. Used J2EE Design Patterns such as Session Facade, Business delegate, Factory, Request Helper, Command, Singleton, Value Objects and Data Access Object.

• Designed Presentation layer using MVC, Struts framework. Designed Action classes, Action forms and controller design.
• Designed wizard based Credit application module for the application. This module is the heart of the application and was a complex one.
• Co-ordinate the user interface design with the separate group responsible for the HTML layout.
• Extensively used Restful web services for communicating between the different internal applications.

Environment: J2EE 1.6, JSP, Spring MVC 3.0, MyBatis 3.0.1, HTML, CSS, XML,JavaScript JQuery, Web Services, WebSphere, Apache CXF, XMLSpy, MQ, Sybase, SQL Server, XSLT, SVN.

Confidential

Java Developer

Responsibilities:

• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.
• Used Java/J2EE Design patterns like Business Delegate, Session Facade, Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Implemented Spring MVC for designing and implementing the UI Layer for the application.
• Have Used Spring IOC to inject the services and their dependencies.
• Implemented Site Mesh as the web page layout and decorating framework to aid in creating the consistent look and feel for the web application.
• Involved in End to End Design and Development of UI Layer, Service Layer and Persistence Layer.
• Implemented Spring MVC for designing and implementing the UI Layer for the application.
• Have Used Spring IOC to inject the services and their dependencies.
• Implemented Site Mesh as the web page layout and decorating framework to aid in creating the consistent look and feel for the web application.

Environment: Java, J2EE, Servlets, spring, JDBC, SQL, SQL Server, JSP, CSS, HTML, JavaScript, XML, Xerces, SVN, Ant.