SUMMARY:

• Solutions - oriented professional with 14+ years experience providing solutions and support to meet the needs of large billion dollar corporations.
• Successful implementing highly complex enterprise software applications across various platforms.
• Demonstrated ability to satisfy software issues through analysis and problem resolution.
• Proven track record identifying and managing key resources to deliver software solutions, tools, and processes vital to maximizing profitability and productivity across operations.
• Possess strong interpersonal communication skills.

KEY CORE COMPETENCIES / TECHNICAL PROFICIENCIES:

• Analysis and Requirements Gathering
• Project Coordination & Execution
• Engineering Change Management
• Cross-Team Collaboration
• Managing User Requirements
• Troubleshooting & Support
• Continuous Process Improvement
• Resource Management
• Software Feasibility Studies
• Incident Management

TECHNOLOGY SKILLS:

• PLM/PDM
• ENOVIA 3dcom iCheck (Administration)
• Virtual Product Modeling (VPM)
• ENOVIA DMU
• Q-Checker
• Confidential V4 & V5
• Windchill PDMLink
• HP remote graphics software ( Confidential )
• Oracle E-Business Suite
• Optegra
• Fluent and Gambit
• SharePoint
• Arbortext IsoView
• UNIX OS
• Isodraw
• Rational ClearQuest
• BMC Remedy

PROFESSIONAL EXPERIENCE:

PDM Engineer

Confidential, Houston, TX

Responsibilities:

• Work to continuously improve the data quality and integrity of the item master catalog by leading a team of Material Analysts to apply proper category management, verify product attributes, identify and re-attribute data as necessary, cleanse data, eliminate duplications, and handle item supersession and substitution. Frequently mass loading data.
• Work with the development team to insure successful Oracle R12 software launch.
• Active with SIT and UAT testing and issuing Service Requests for changes to production environment.
• Continuous improvement of software after launch.
• Documented new PLM business processes for the global release of new Oracle product version. Create global standards through SharePoint.

PLM Application Engineer

Confidential, Auburn Hills, MI

Responsibilities:

• Provide support for Windchill PDMLink, Optegra, Enovia 3dcom, Confidential and all engineering related applications related to the engineering change management process.
• Identify and resolve software issues, troubleshoot and escalate as required.
• Work with hardware and software development teams to resolve software related issues.
• Maintain Service Level Agreements (SLA) and identify Key Performance Indicators (KPI).
• Provide weekly report to Confidential and Confidential IT Director.

Specialist

Confidential, Little Rock, AR

Responsibilities:

• Generated $2M in cost savings by leading a successful project to implement a Confidential DMU viewer for 3D geometry across entire organization
• Achieved all project milestones and completion dates within budget.
• Prepared feasibility studies to identify and evaluate costs / benefits and interoperability of new software solutions within existing hardware / system platforms.
• Lead the software selection process by analyzing existing business process.
• Lead solution to selection of Confidential DMU Thin-Client as best solution.
• Worked with hardware team and vendor to develop a solution for managing future updates and configuration of solution.
• Worked with development team and vendors to ensure the product was working as specified by the end-users and hardware team for future software updates.
• Documented processes for future management of solution.
• Administered Confidential including batch and quality metrics
• Identified new updates to software application, and communicated availability of new items to the engineering and information technology management teams.
• Coordinated the implementation of newly identified solutions with management teams.
• Configured product to match business requirements as required.
• Ran batch checks against engineering data to ensure Confidential data was meeting business requirements.

Software Consultant

Confidential, Auburn Hills, MI

Responsibilities:

• Provided customer training and support for newly deployed business processes and software tools.
• Supported worldwide data access efforts for proprietary software and assisted end user teams in Germany, China and South Africa
• Created end-user documentation as needed.
• Assisted in the production launch of Enovia 3dcom
• Tested application, anticipating the needs of the end user prior to production launch.
• Initiated feedback from test users the applications viability as a production tool.
• Attended change management meetings critical to the successful implementation of project goals and metrics.
• Provided feedback on application roll-out using Rational ClearQuest.
• Formally recognized as a key team member for the successful launch of the project.
• Assisted with the implementation of a project to develop and launch HP remote graphics software ( Confidential ) throughout organization vital to supporting the acquisition of 400+ UNIX workstations.
• Provided overview for management teams to ensure success of project. Success of project was determinant on the positive buy in from engineering management teams before project implementation.
• Coordinated supplier access to data with engineering management by setting up secure data containers for suppliers to access data crucial to their business needs, while taking care to assign access appropriately considering the confidentiality of design data.
• Formally recognized as a key team member for the successful launch of the project.