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Director Of Business Analysis And Product Implementation Resume

SUMMARY:

  • Big data including (management, integration, storage, transfer, visualization, querying and security)
  • Project Management with large healthcare leaders. Agile, Waterfall and modified software development modalities.
  • Data integration to the world leaders in electronic medical record systems including but not limited to Confidential, Epic, Aprima, GE Healthcare, eClinicalWorks and Athena
  • Healthcare data delivery and interfacing methods including CCD, CCDA, HL7, FIHR, API, HIEs and data warehouse extracts.
  • Design, development, documentation and training of client specific workflows in a range of different software applications.
  • Product Management for large SAAS applications.
  • Team building and management to ensure key milestones are met.
  • Exceptional communication skills that ensure client satisfaction and project success.

EXPIRIENCE:

Confidential

Director of Business Analysis and Product Implementation

Responsibilities:

  • Leading client implementations ensuring the successful launch of Confidential application. Working cross - functionally to communicate and prioritize client requirements. Identify opportunities and develop recommendations for greater internal cross-platform efficiency and collaboration.
  • Serve as the day-to-day Operational contact for Confidential ’s implementation team overseeing and managing implementation operational needs during requirements process, testing, go live and post client launch.
  • Facilitate and lead client team meetings with a focus on current client implementation status, potential risks, upcoming implementations, capacity planning, resource allocation, future product needs and other key considerations.
  • Maintain standardization of implementation process by working with team leaders to continually improve and evolve the process based on customer feedback, retrospective meeting feedback, internal team member meetings and internal feedback.
  • Function as product manager for new feature development, product road map planning, team collaboration with development and client teams and mitigating product development risks.
  • Function as department head to data integration team, maintaining up to date process conducive with industry standard data formats.
  • Synthesize Executive Team decisions and support appropriate teams and partners within the organization to ensure timely follow through.
  • Develop and Coordinate standardized training plans for Beta Releases, UAT testing and Go-Live end user training
  • Actively seek out and facilitate learning/growth opportunities for the implementation team and organization.

Confidential

Senior Implementation Clinical Business Analyst

Responsibilities:

  • As the Implementation Clinical Business Analyst and trainer I work under the direction of the VP of Product and implementation with guidance from the CEO & CMO and Director of Clinical content to drive the implementation process by analyzing current client workflows and processes, and identifying opportunities to optimize workflows using Confidential ’s technology.
  • Work with front-line care management staff within client organizations to document existing workflows, information systems used to provide care management services, current documentation and communication practices, and the reasons behind existing practices. From this create workflow optimization leveraging the Confidential care management software and use those optimized workflows to guide application and workflow configuration for each client
  • Work closely with the product management team to identify any requirement gaps that need product enhancement or customization
  • Act as an informed liaison that facilitates communication and common understanding between business, product, IT, and implementation teams
  • Work in early stages of implementation to understand requirements and workflows to develop statement of work.
  • Assist in the development of use cases and test case scenarios to ensure that system functionality meets the needs of client organization
  • Participate in the development of training material for Confidential staff as well as staff at client organizations
  • Participate in the training of users at client organizations during system implementation to ensure the users are using the system appropriately and to troubleshoot any problems that may arise during implementation.
  • Develop end to end test cases for product testing
  • Coordinate and assist with UAT.
  • Contribute to the development of presentations to clients and industry groups.
  • Create high-level models that can be used in future analysis to extend and mature the business architecture

Confidential

Clinical Business Analyst/QA Test Engineer

Responsibilities:

  • Business Analyst designing and implementing Clinical Decision Support programs for specific disease processes and patient populations according to National Guidelines. Duties include guideline selection, clinical guideline analysis, system requirements, data analysis, detailed design, clinical workflows, writing user stories and acceptance criteria, authoring business requirements documents, compliance, anti-kickback and legal reviews, client facing sales support, QA support, marketing support, configuration/authoring of rules in UI to clinical decision support system, marketing material, user documentation.
  • Incorporating clinical nursing expertise into the data warehouse test effort for database driven content development and implementation for EHR products. Intimate knowledge of Medical coding including CPT, Confidential INC, HCPCS, SNOMEDCT, RXNORM, ICD9, ICD10 etc.
  • Duties include clinical consultation and advising, writing acceptance criteria, developing test plans, developing test scripts, developing and analyzing SQL database scripts, user stories, creating and compiling test data, and executing test scripts using SQL Queries, creating client data deliverable reports based on SQL data mining of clinical data warehouse, testing ETLs, and application specific reports to ensure proper data handling.

Confidential

Registered Nurse

Responsibilities:

  • Utilized excellent communication skills to be able to adapt quickly and adjust to new surroundings and new challenges as this job required working on a different unit daily.
  • Flexible with both time and knowledge in order to float to any unit in the hospital.
  • Proficient in both in-patient and outpatient nursing flow and charting systems.
  • Continued education and work experience in multiple areas of medicine. In my position I currently work in any medicine, surgical, step-down, neurological, emergency medicine (ER), or oncology area of nursing.
  • Worked directly with providers to assist with Go-Live launch of Epic charting system at Confidential on in patient units and ER.
  • Continued personal development and interpersonal skills through navigating challenging patient and staff interactions on a daily basis.

Confidential

Registered Nurse

Responsibilities:

  • Utilized excellent communication skills to be able to adapt quickly and adjust to new surroundings and new challenges as this job required working on a different unit daily.
  • Focused upon growth and education in order to build my skill set to be able to become knowledgeable enough to work in new areas not previously serviced through float pool.
  • Proficient in ER, in-patient and outpatient nursing flow and charting systems.
  • Proficient in multiple areas of medicine. In my position I am able to work in any medicine, surgical, step-down, neurological, emergency medicine (ER), or oncology area of nursing. Also I am able to work in any of UNC psychiatric facilities or out patient Chemotherapy clinics.
  • Utilized my knowledge of Epic charting system to help with transition when UNC health system went live in April of 2014.
  • Due to knowledge of Epic at both Duke and Confidential systems I was chosen to be on a small team of nurses that were contracted to Confidential to help implement and teach the new charting system to staff when they went live with Epic in July 2014.

Confidential

Registered Nurse

Responsibilities:

  • Proficient in the care of patient suffering from Neurological deficits related to stroke, seizures, brain tumors, or any other Neurological ailment.
  • Proficient in caring for patients at multiple levels of acuity, including ICU . level patients, Step-down level patients, and Routine care level patients.
  • Proficient in multiple medicine specialties due to extensive amount of per diem work.
  • Proficient in care of patients with External ventriculostomies, Lumbar drains, tracheotomies, enteral feedings, Seizures, ICP monitoring, arterial lines, and central lines.
  • Excelled clinical ladder very quickly to move from Clinical Nurse I to Clinical Nurse II
  • Utilized my excellent interpersonal skills to build and maintain an excellent report with all patients in my care.
  • Utilized excellent team work skills to work well with co-workers and all medical staff to ensure efficient and effective patient care for all patients
  • Ensured all clinical education and continuing education requirements were maintained and up to date.
  • Proficient in Care doc and Epic charting systems

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