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Team Lead (data Analyst) Resume

COMPUTER SKILLS:

Office 2016, MS Word™, PowerPoint™, Access™, Excel™, Visio ™, Business Objects, database management, statistical/data analysis packages, pivot tables, charts and reports, product forecasting methodologies, various browsers, internet searching tools, and email applications.

SYSTEMS AND TOOLS:

  • SAP Business Objects Webi Environment
  • Oracle Sales Crediting
  • Oracle IC Goal Sheet Certification
  • Salesforce.com and various account list management tools
  • SHARE SME and system access
  • Oracle Bookings Adjustment Tool
  • Deal Checkpoint
  • Mocha and HR Connection
  • NEAR Employee New Hire Forms
  • SAVM/FDEV Core Tool/STT SME
  • SFDC SME (SalesForce.com)
  • CSAT SME (Customer Satisfaction Analytics)
  • Multiple BO Universes
  • IB360 QlikView Sandbox Various QlikView and Tableau Platforms SQL Server Management Studio (SSMS)

RELEVANT EXPERIENCE:

Confidential

Team Lead (Data Analyst)

Responsibilities:

  • Responsible for providing year end planning Goal Data reports to all segments under Confidential Services organization, finance, and sales. Support the above through Q4 of each fiscal year fulfilling ad hoc requests for additional data and views from segment stakeholders.
  • Responsible for providing quarterly renewal reports (SOM Service Opportunity Management) to all segments under Confidential Services organization, finance, and sales. Support the above year round on a day to day basis fulfilling ad hoc requests for additional data and views from segment stakeholders.
  • Provide specially formatted data sets of the above data for Confidential Outsource Vendor Service Source for Confidential and Confidential . This data drives the RenewOnDemand platform used by both outsource account managers and Confidential Territory and Select account managers.
  • Responsible for providing monthly Fusion Center data overdue and expired service opportunity reports to all segments under Confidential Services organization. Support the above year round on a day to day basis fulfilling ad hoc requests for additional data and views from segment stakeholders.
  • Query SAV BO to manage and maintain segment level SAVM Accounts data to map IB360 install base data to product manager account owners and overlay service managers to the IB data.
  • Work with various project teams to improve and optimize overall install base data platforms across relevant organizations within Confidential (IB360, CSCC, CAA, CCW - R, SAVM, Data Foundation, Confidential Ready, SAP Business Objects). Active participant in a current pilot program providing numerous ad hoc reports to the team spearheading this initiative.

Skills relevant to current position: MS Excel and ACCESS heavy, pivot tables, crosstabs, complex queries, large data sets pushing the limits of ACCESS, Business Objects InfoView queries, CAV BO, SAVM, CSCC, IB360 Sandbox, Fusion Center Tableau Platform, Information gathering and process mapping of above functions and potential new ones.

Business Data Reporting Analyst

Confidential, RTP, NC

Responsibilities:

  • Weekly and quarterly metrics reporting to management regarding account management.
  • Perform account pre-conflict analysis.
  • Detect and resolve existing account conflicts.
  • Manage all US and Canada Conflicts By Design.
  • Assist Area Specialists with Database (FDEV/SAVM ) case management and sales crediting.
  • Track and resolve CV account upload conflicts.
  • Numerous Confidential Ad Hoc Operations Year End Planning projects and reporting.
  • Work with all Area Specialists and Area Leads to provide top notch customer service to client ( Confidential ).

Sales Operations Specialist/Sales Credit Analyst

Confidential, RTP, NC

Responsibilities:

  • Create and manage SHARE teams and assignments for 250 ISAM and TAM teams.
  • Manage sales operations reports, presentations, and data for Confidential Inside Sales management.
  • Manage account lists for 50 inside sales account managers.
  • Maintain sales personnel info and overlays in multiple sales and bookings tracking databases.
  • Perform account pre-conflict analysis.
  • Detect and resolve existing account conflicts.
  • Create and route goal sheets for Confidential account managers.
  • Audit monthly bookings data for Confidential Central Area and report potential crediting errors.
  • Spearhead year end planning initiatives.
  • Take on ad hoc reporting challenges as they come.
  • Develop and maintain process and procedures documentation for training and SOX compliance.
  • Train and mentor employees.
  • Beta test new database tools for department.

Data Integrity Processor

Confidential, RTP, NC

Responsibilities:

  • Run process data integrity reports to look for data entry errors.
  • Run system data integrity reports to find system issues.
  • Run exception audit reports and sample records for validity.
  • Run system feed error reports to resolve feed issues or data issues.
  • Perform reconciliation of system to system data (e.g. payroll, health & welfare, and leave vendors).
  • Work with processors and leaders to ensure problems are corrected and root-cause is understood and recorded.
  • Summarize the issues and statistics by key processes and present to leaders.
  • Act as a mentor for Verification Processors and support Quality Audit Specialist as needed.
  • Collaborate with Quality/Audit Specialist to ensure that the process documents are up to date.

Marketing Consultant

Confidential, Durham, NC

Responsibilities:

  • Conduct sales audit of 700 accounts over the past 4 years and compare collected data to actual sales data, and analyze discrepancies.
  • Interview all existing Vidas® immunoanalyzer instrument customers, flag customer service issues, and coordinate resolution of these issues.
  • Use newly obtained data to update client’s Pivotal Access Sales Force Automation database.
  • Work closely with market research and database administrator to gather required data, then provide director of sales and finance department with analysis and metrics of the results regarding active, inactive, and underutilized accounts.

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