SUMMARY:

• IT Infrastructure / Cloud services delivery, outsourcing & management, Continuous & High Availability Technologies, strategies & solutions, strategic technical leader with over 20 years experience in my field. I have successfully led / managed full lifecycle project implementation of cloud services automation, IT Transformation, BC/DR, WAN, Replication, Storage Encryption & Virtualization.
• Data Centre migration (P2V,V2V),virtualization(software defined infrastructure(SDI), infrastructure separation, server consolidations, capacity planning & management, deployment of new data - center and operations center, and corporate-wide implementation of policies/procedures such as establishing baseline configuration standards, standard backup procedures, and Infrastructure Lifecycle Management.
• Develop and recommend strategies for technical/functional solutions based on the analysis of customer business goals, objectives, needs, and existing infrastructure.
• SLA/SLM based IT Infrastructure Service / Lifecycle Management.
• Business Continuity, High/Continuous Availability, Replication & Disaster Recovery Initiatives
• Collaborate on technical strategies and architectures for enterprise-wide solution delivery.
• Identify and recommend service customizations, enhancements or work-arounds to meet client requirements.
• ITO infrastructure deployment, management, separation & cloud migration (Asia, Europe & US).
• IT Infrastructure Automation, Qualification/Testing and System Validation.
• Cloud (private, public & hybrid) Services Onboarding & Deliver
• ITIL Process Management & IT Operations Management/ITOM&ITSM
• Data Governance, Security & Behaviour Analytics with varonis
• Storage Resource Management &Performance Monitoring and Analysis with Solarwinds
• Offshore Resources Management & Transition.
• Business Case Development, Cost - Benefit Analysis, TCO & ROI Analysis.
• Excellent verbal and written communication skills.
• Maintain budget and project scope to ensure projects are delivered timely.

TECHNICAL SKILLS:

Cloud Service Management: EMC Enterpise Hybrid Cloud,Service Delivery, Cloud Service Global Delivery Model & capacity planning & Management, Project Management, Iaas, Saas & Paas, Virtualization, Converged Infrastructure(Vblock).

Operating Systems/Protocols: NDMP, SNMP, UNIX (Aix, Solaris & Confidential ), Windows and Linux.

Infrastructure & Storage Management Tools: Confidential NNMi, Confidential BSM, Confidential Netcool, BMC Remedy & ServicenowOneFS, InsightIQ, Solarwinds, EMC Unisphere, Varonis Data Alert & MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Worth, TX

Storage Consultant

Responsibilities:

• Performed a review of Confidential collected and supplied information on host and storage pre-deployment checklist for tasks that need to be completed by Confidential prior to engaging EMC in regards to the following Projects:
• Infrastructure colocation(DR), deployment and migration & data erasure of retired storage devices.
• Vplex metro, Vxblock 340 & storage virtualization implementation.
• EMC Enterprise Hybrid Cloud implementation.
• Develop continuous /high availability, resiliency, recovery run books and failover plans.

Confidential, Plano, TX

Lead Service Delivery Consultant

Responsibilities:

• Leading global IT infrastructure solutions automation, architecture & delivery.
• Ensures systems availability, capacity and performance meets or exceeds the defined Service Level Agreements(SLA).
• Strategic assessment of client infrastructure needs & managing teams of global technical resources/vendors in the deployment and implementation of infrastructure solutions for clients.
• Utilizing the right resources to translate enterprise strategy into technology improvement roadmaps.
• Proactively identifying opportunities for improvement with regards to solutions delivery, project prioritization, planning & management through analysis of ServiceNow CMDB configuration & asset management reports, dashboards and metrics.
• Tracking and reporting on key infrastructure delivery KPI's to senior management /stakeholders on a monthly basis.
• Using Demand/capacity forecast, workflow/automation(Torque) tool to deliver physical & virtual infrastructure services to Confidential ’s Global clients.

Confidential, Berlin, CT

TSM /Storage Consultant

Responsibilities:

• Storage infrastructure capacity management and ITSM metrics analysis using ServiceNow.
• Project management leadership on ITSM, solution architecture, storage migrations, consolidations & virtualization & Cloud infrastructure.
• Managing & Monitoring EMC data domain (890) (VTL, Deduplication, Replication &DD Boost).
• Installing, configuring and managing Data protection agents (SQL Server, Oracle & Lotus Notes).

Confidential, RTP, NC

TSM Tier II Smartcloud Managed Backup Team Lead

Responsibilities:

• Provided leadership & management of Tier II resources in developing processes, standards, metrics, monitoring and reporting in order to ensure backup (deduplication & replication), Virtualization, infrastructure (SAN/NAS, Avamar, DD &OS), storage cloud services are available, responsive and exceeding SLA .
• Managing and coordinating global resources in four continents to deploy and provide on-going support for cloud infrastructure Services.
• Lead the Application Support Team in the global delivery of cloud based data backup and recovery services to Enterprise customers.
• Reviewed and participated in architecting solution documentation to ensure accuracy and efficacy.
• Work with Technical Architects to define, deliver, and assist with post-implementation issues.
• Conduct business requirement analysis and gap analysis.

Confidential, Miami, FL

Business Operations Manager

Responsibilities:

• Performed routine Replication, Deduplication of file systems, CRM applications & databases backups, DR exercises with TSM, technical leadership in the organization.
• Monitoring the backup infrastructure (EMC, SAN & OS (Windows, Unix & Linux)) for capacity planning, legal and regulatory requirement/compliance, data auditing, security, retention and general risk management.
• Troubleshooting & Performance tuning backup and recovery issues.

Confidential, Dallas, TX

Systems Manager

Responsibilities:

• Responsible for Storage Management metric reports, Six Sigma data analysis methodology, Data Protection/Retention, Server virtualization & Migration.
• Architecting Backup, DR & Infrastructure solutions for internal & external clients.
• Data Domain/Avamar (Implementation, configuration, and supporting of de-duplication, disk2disk backup and replication processes).
• Capacity & performance management of storage resources (Avamar, DataDomain, Tivoli Storage Management (TSM), SAN,NAS, Symantec Netbackup).
• Establish, test disaster recovery processes and auditing vaulted tapes/data for regulatory compliance.
• Identify, clarify, and resolve IT disaster recovery and risk management issues.
• Databases using Oracle SQL*Loader, SQL Server DTS and proprietary data integration tools.
• Ensure application system recoverability through tape backups, replication, etc..., as appropriate to meet business service level objectives and regulatory compliance.
• Lead and collaborate in Data Retention/Protection/ electronic discovery initiatives as necessitated by business and regulatory objectives.
• Responsible for data acquisition, integrating, transforming, mapping and loading Data from various Business Units, survey forms, SAP HR/SAP PAYROLL and Training Information Warehouse(source-to-target mappings) into multiple Databases using Oracle SQL*Loader, SQL Server DTS and proprietary data integration tools.
• The updated Data is converted into various enterprise report formats on the Database driven Measurements and Evaluation Metrics Website.
• Monitoring, investigating and resolving data quality and compliance issues.

Confidential, Richardson, TX

Production Support Analyst

Responsibilities:

• Guiding and Rating of Call Detail Records(CDR) from various switching platforms.
• Audit and Billing issues by Investigating and Analyzing various reference tables in the database, business process analysis, analyzing call record lay out from the switches and creating SQL scripts to enforce business rules and to produce various management /calling plan/marketing reports.
• Trouble shooting and resolving system(Unix),Oracle, GIS, Telecom application error messages that may arise during guiding and rating.

Confidential, Fort Worth, TX

Technical Specialist

Responsibilities:

• Using mapping tools/GIS applications to investigate and determine wireless network capacity issues, coverage levels, potential coverage issues due to topography, outage management, signal radius per sq/km and determining the status of cell towers undergoing construction or outage.
• Using Lucent’s Wireless Service Control Point Intelligent database for process analysis, trouble shooting Voicemail, text messaging, mobile subscriber provisioning, network & translation error messages.
• Creating and analysis of high level reports from various enterprise databases.

Confidential, Bedford, TX

Positive Pay Analyst

Responsibilities:

• Responsible for managing nine reconcilers and loading of customer data into the DB2 database.
• Responsible for developing, maintaining and managing database of customer transactions & fraud alert applications.
• Trouble shooting and resolving connection issues involving the customer’s inability to conduct electronic transactions with the bank.
• Analysis of customer transaction data and trends.