SUMMARY:

• 25 years building and refining my skill set and experience, always learning the current business I am employed by to broaden my knowledge with current technology for the success in contributing back to the business.
• A preferred career I have chosen as a life path to broaden and extend my knowledge for continued growth.
• I have achieved a very good understanding of test techniques in various development methodologies and environments.
• I can support any assigned department for business continuity, data mirroring, data replication, architecture integration and analysis planning for application testing.
• My software testing background has allowed me to integrate my technical experience and testing practices to achieve project release goals in perspective with metrics identified.
• I have been recognized as a jack - of-all-trades, a search-hound when seeking data, process and knowledge that are vital to my success in reaching my goals to successfully complete any given assignment.
• I seek to stay diversified in my approach in all that I engage myself in.

SKILLS AND CORE COMPETENCIES:

Equipment Hardware: IBM, Dell, Compaq, Hewlett Packard, Apple, Macintosh, Performa, Pentiums, AS 400, Mainframe, Cisco, Wireless

Software: Windows 7, Vista, Windows XP, Windows 2000 Pro, Windows NT 4.0, MS Windows 98, MS Windows 95, Windows 3.X, DOS, Novell 5.1, Novell Directory Services, TOAD, SQL, Oracle, UNIX, Linux Red Hat 9.0, Mainframe, BETA, HOGAN RADIA, MAC Systems, Exchange, Novell Group Wise, Lotus Notes, Outlook, HTML, TCP/IP, Apple Remote Relay, Adobe, MS Office 2013, Visio, Project, Lotus, PageMaker, Confidential / Mercury Quality Center, SharePoint, Change Management/ Remedy, PAC2000, Project Tracker, Plan View, STAMP, IQN .

EXPERIENCE:

Confidential

Business System Consultant

Responsibilities:

• Infrastructure, information security and risk/compliance experience
• Interfacing with application and infrastructure teams
• Accountable for driving program analysis and deliverable activities
• Responsible for socializing project constraints, dependency's, assumptions with key stakeholders
• Responsible for ensuring project roles and responsibilities, documentation strategy, expected benefits and priorities are well understood and clearly documented
• Responsible for effectively navigating the organization in order to identify sources of pertinent knowledge on existing documentation, SME's, Service Owners, Process Owners
• Strong preference for previous Confidential and/or Wachovia infrastructure or application experience including TPM (Trusted Platform Module) experience
• Creating executive - level presentations and reports for large initiatives
• Skilled Confidential defining, Swim-lane, and other diagramming techniques for optimum results/communication
• Effective use of Microsoft Office, Visio, SharePoint for documentation, materials organization, list generation, and calendars
• Target operating models and operational process, system flows and documentation
• Managing business requirements, quality assurance of results and interfacing with audit and/or regulators
• Ability to deal with fast paced, changing environments, detailed information, issues/risks tracking, and status reporting
• Strong relationship building skills and emotional intelligence
• Comfortable and effective Confidential interviewing executive level personnel
• Continuously improving BA skills and technology skills through self-awareness and independent training
• Analysis and creation of Program Documents supporting all phases of a Program Lifecycle
• Meet with application teams to document and understand tasks and activities that are required to be performed to be stopped prior to recycling a server
• Administration and Change Management Confidential Program level - change, risks, issues, decisions, and action items
• Ensure Program Manager, Project Managers and Team Members are apprised of program initiatives and communications; be able to support core Program Team
• Work with the Project Coordinator in the review and dissemination of financial information including reporting, forecasting and variance explanation responsibilities
• Provide oversight and preparation of program reports, communications and SharePoint content
• Creates required Program/Project documents in adherence to TPM (Trusted Platform Module)/PMO (Program Management Office) requirements and ensures those documents are properly managed in SharePoint

SKILLS:

• Lead Business Analyst in a technology environment ( Confidential least five years, in a large financial services firm)
• Senior business analysis skills along with MS Office (Word, Excel, & PowerPoint), MS Project, Visio, financial acumen, issues/risks management, change control, SharePoint, and presentation abilities
• Advanced use of SharePoint and list generation/manipulation
• Able to learn new technologies and organizations quickly, including the ability to understand and effectively partner with diverse organizations
• Excellent verbal and written communication skills (in English)
• Able to articulate thoughts clearly, produce high quality written products for professional communication to senior management
• Works reliably and independently within a team environment, with limited guidance against planned goals and objectives; must be a self - starter and display initiative
• Detail-oriented and possess a strong, results-oriented work ethic
• Seasoned professional in a dynamic fast moving environment and deal effectively with ambiguity while delivering quality results on time and within budget
• Demonstrate ability to motivate matrix-managed, geographically dispersed teams in a rapidly changing environment
• Demonstrated successful adherence to escalating issues and tracking to completion

Confidential

Business System Administrator

Responsibilities:

• Labor relations professional in a workforce setting
• Positive relationships with business leaders with each contracted municipality
• Analysis of city documentation, drawings and equipment details for city officials
• Conducted periodic and regular analysis for all business documents to city officials
• Provided negotiated and delivered documentation, contracts and drawing to designated city planners and architect for all permit contracted employment
• Conducted daily business communication, correspondence and management to maintain an effect office business environment
• Provided negotiated and delivered documentation, contracts and drawing to designated city planners and architect for all permit contracted employment
• Conducted daily business communication, correspondence and management to maintain an effect office business environment
• Maintain adequate level of skilled workers
• Successfully assisted in negotiations ending in signed contracts
• Reviewed current contracts and insured communications with all parties throughout the decision process.
• Requested staffing needs from department manager to avoid under-staffing
• Recommended appropriate training for new hires
• Recruited and identified promising candidates
• Responded to variables in the industry, staffing up quickly when needed
• Recommended out-sourcing when required
• Insured all required employment documents were completed and signed

Confidential

Business Systems Consultant

Responsibilities:

• Data collection for application and system requirements.
• Data collection for validating application data and or functionality for production release.
• Data collection for validating functional design process and analysis.
• Data development understanding and communication for data integrity and validation analysis
• Process and procedure analysis and understanding for application system integration.
• Use case research, analysis and definition for the function system design.
• Development liaison for application requirements as they relate to system design and integration.
• Business liaison for application mechanics, process, procedure, understanding and flow of system integration.
• Acquire user access to specific environment portal requirements as they occur for application access or management related to testing.
• Manage and research testing enablement updates for environment testing.
• Traceability for all requirement analysis and design throughout development and deployment of application.
• Conduct and develop user training for inter department process and procedures as they develop
• Create and develop user manual for the business users understanding of updates, modifications and enhancements for all package releases.
• Diagram, document, update, create details for application process related to development testing procedures
• Logical understanding of multiple IT platforms (i.e. Client Server, Web, Databases UI, etc.)
• Ability to manage over multiple IT platforms and testing projects that require systems and software for various IT testing projects
• Formulate and define system scope and objectives based on user needs and an understanding of business systems
• Knowledgeable in a variety of technology platforms
• Identify, model and document functional and non - business requirements
• Overseeing scheduling, managing and directing test procedures of systems and software to ensure successful functionality of an organisation s technology with multiple teams
• Software testing -test evaluation/analysis/scripting/design flow/tracking/defects
• Reporting on overall test progress/test status to Test team leads
• Coordinate release deliveries and installations
• Report on release test status to the business
• Change Management environment integration and communication
• Escalation point of contact for incidents/defects
• Review test processes
• Coordination of test tasks
• E2E coordination of work within the team
• Backup for PM and QA Manager
• Coordination of communication within the team
• Strong communication skills
• Analytical, methodical and disciplined
• Ability to keep a cool head under stress
• Enjoy working in a matrix environment with multiple ongoing project packages
• Strong communication skills
• Proficient with Microsoft Office Software
• Team Player

Confidential, Collabera

Business Analyst

Responsibilities:

• Data Collection for application and system requirements for validating the application for data and or functionality for production release.
• Conduct and develop user training for inter department process and procedures as they develop
• Acquire user access to specific environment portal requirements as they occur for application access or management related to testing.
• Manage and research Testing Enablement User ID s, requests and updates for all environment portals for testing
• Diagram, document, update, create details for application process related to testing procedures
• Logical understanding of multiple IT platforms (i.e. Client Server, Web, Databases etc.)
• Ability to manage over multiple IT platforms and testing projects that require systems and software for various IT testing projects
• Formulate and define system scope and objectives based on user needs and an understanding of business systems
• Knowledgeable in a variety of technology platforms
• Identify, model and document functional and non - business requirements
• Overseeing scheduling, managing and directing test procedures of systems and software to ensure successful functionality of an organisation s technology with multiple teams
• Software testing -test evaluation/analysis/scripting/design flow/tracking/defects
• Reporting on overall test progress/test status to Test team leads
• Coordinate release deliveries and installations
• Report on release test status to the business
• Change Management environment integration and communication
• Escalation point of contact for incidents/defects
• Review test processes
• Coordination of test tasks
• E2E coordination of work within the team
• Backup for QA Manager
• Coordination of communication within the team
• Strong communication skills
• Analytical, methodical and disciplined
• Ability to keep a cool head under stress
• Enjoy working in a matrixed environment with multiple ongoing project packages
• Strong communication skills
• Proficient with Microsoft Office Software
• Team Player

Confidential

Business Analyst

Responsibilities:

• Environment Project Management Implementation and Testing Support
• Developed, analysed, solved and make decisions leveraging both logic and creativity
• Formulate and define system scope and objectives based on user needs and an understanding of business systems
• On call support responsibilities (weekly and monthly duties as required)
• Service Now ticket management and facilitation
• Analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications, and is an integral part of the system verification process
• Recommends and evaluates changes in processes and procedures in order to improve the work environment or to reduce costs
• Identify, model and document functional and non - business requirements
• Perform cost benefit analysis to determine feasibility
• Prioritise work and meet deadlines while delivering high-quality outcomes
• Aid developing user acceptance test (UAT) cases
• Listen and articulate ideas verbally and in written formats to a broad range of audiences
• Work well with others, promoting healthy relationships and building strong team dynamics
• Work well with teams to accomplish common objectives
• Focus on the end user's or customer's needs with the ability to meet them with high quality and dependability
• Solid understanding of basic management techniques and processes
• Qualifications Standards:
• Strong Technical and Analytical Skills
• Knowledgeable in a variety of technology platforms (i.e. Client Server, Web, Databases etc.)
• Excellent written and oral communication skills
• Familiar with software development methodologies
• Familiar with IT governance protocols (i.e. security, ITIL, CMMI etc...)
• Working knowledge of project management principles
• Solid planning, prioritisation and organisational skills
• Excellent Facilitation skills and meeting management skills
• Strong negotiation skills

Confidential

Business Analyst

Responsibilities:

• Banking & Financial Service Brokerage Analyst (Environment and Project Management Testing Support
• Analysis Role
• Analysis for application test scenarios specifications
• Interact with the Business Analyst to acquire test requirements for conversion of test cases
• Financial Services Brokerage knowledge test case setup.
• Currently working in the Account Management Team which is responsible for merging the Confidential legacy systems of records and New Account Openings (NAO) into the existing Wachovia NAO application.
• Developing and executing regression test scripts for existing functionality within Wachovia NAO application.
• Prepare System Integration test cases and track traceability of business requirements
• Experience in writing test cases for testing correctness of processes and integration of backend or front - end contents
• Experience with System Development Life Cycle
• Strong understanding of diagnostic tools and or analyse vendor specifications to troubleshoot complex application test cases to maintain or restore service data to sub firm program specifications
• Familiar with diagnostic tools such as ACS/Wisdom, SQL, Oracle 10g, Visio, MS Excel, MS Word and Window 2007 Server and Toad for tracking application defects, test cases and test scripts validation
• Strong usage of Confidential / Mercury Quality Center 9.2 (requirements, test plan, test lab, and defect modules)
• Track traceability of business requirements to Test Execution by linking Test Cases to Requirements in Quality Center
• Collect and create data for testing test scenarios to test applications parameters walls for integrity defects
• Track and monitor defects for application process, functionality and formatting issues that arise from testing
• Validate and compare report application integrity
• Import all test scripts to Quality Center for tracking application test cases
• Document risks and issues, log defects and regression test defects found during System Integration Testing and User Acceptance Testing.
• Document and manage application procedures and updates as changes occur within test cases.

Environment:

• Understanding of application batch stream process
• ETL - Extract Transforms Load
• OLTP - Online Transaction Process
• ODS - Operational Data Store
• Data Mart back end process
• BDW - Brokerage Data Warehouse
• BETA
• HOGAN
• People Soft
• SHARE POINT
• Development Code Push as it relates to environment testing patterns
• Data Collection for application and system requirements for validating the application for data and or functionality for production release.
• Conduct and develop user training for inter department process and procedures as they develop
• Acquire user access to specific environment portal requirements as they occur for application access or management related to testing.
• Manage and research Testing Enablement User ID s, requests and updates for all environment portals for testing
• Diagram, document, update, create details for application process related to testing procedures

Confidential, Collabera

Infrastructure Business Analyst

Responsibilities:

• Act as the primary test liaison in the definition of business requirements and/or problems with the product related to test functionality and process
• Initiates the maintenance activities of existing programs or designs of a new application for project towers, such as Analysis, Integration Testing, Packaging, and User Acceptance.
• Data Collection interviews with end users on application and system requirements for seeding the application or for migration activities
• Collaborating with development or via introspection of the functional requirements to make sure all the distributed components were included in the proposed test environments and defining the test environment logically and physically via appropriate diagrams and technical documents. This included making sure the environment had the necessary connectivity to its data sources or other components or interfaces distributed in other environments identification of environment issues and their impact during deployment
• Collaborating with network access teams to make sure firewalls or security systems will allow the needed transactions to traverse LAN/WAN boundaries.
• Prepared a step - by-step trouble shooting sequence diagram to enable quick diagnostics and resolution or determination of any issue with environment setup, data setup or deployment.
• Troubleshoot and Resolve application/infrastructure compatibility issues as necessary.
• Deploy systems in Testing per build documentation and verify using pre - defined light tests that application is ready for full-blown functional testing and that there are no critical blockages.
• Provide support for assigned departments for business continuity, Data mirroring, Data replication, Managed Hosting, Data Center Out-Sourcing and professional consulting services engagements
• Project Management
• Make sure the environments are prepped and ready per schedule.
• Plan out the procurement of the necessary hardware per give specifications with the vendor and procurement departments.
• Plan out the schedules for testing inclusive of environment setup times and functional test schedules.
• Determine a proper classification for defects and issues in terms of environments or functional or data.
• Hold regularly scheduled meetings with the respective and relevant teams to gather status or distribute plans for the project test lifecycle.

Confidential

Business Analyst

Responsibilities:

• Windows NT Migration to XP SP2
• Provide support for assigned departments for business continuity, Tape based backups, Data mirroring, Data replication, Managed Hosting, Data Center Out - Sourcing and professional consulting services engagements.
• Project Management tools facilitation for IBM that Confidential uses on current Desktop Refresh Project and associated staff
• Project Tools Management Administrative duties - Rational Expert in the following applications to perform duties being requested by IBM personnel - Rational ClearQuest, Test Manager, Crystal Reports, Microsoft Office for XP and NT - Visio, Word, Excel, Power Point, Access.
• Provide Technical Presentations of service offerings to departments on details of application history and continued process for project documentation, design and dashboard metrics.
• Data Collection interviews with end users on application and system requirement for migration of NT to XP operating systems
• Analysis Lead- Communication and Reporting of application status for analysis. Tracking application status, determination for all applications per analyst
• Act as the primary liaison in the definition of business requirements and/or problems - initiates the maintenance activities of existing programs or designs of a new application for project towers, such as Analysis, Integration Testing, Packaging, and User Acceptance.
• Identification of environment issues and how they affect deployment
• Conduct appropriate tests of software deployment packages on standard workstation configurations.
• Troubleshoot and Resolve application/infrastructure compatibility issues as necessary.
• Proven ability to successfully coordinate a large software distribution project.
• Analysis and Support of application software solutions, analyse their impact on the production environment and regression testing against standard desktop and server configurations
• Analysis and Support of applications within AGE environment, determination of XP compatibility. Working with the application owners in determining compatibility for applications NT to XP
• Function as primary vendor liaison for application support. Work with Strategic Sourcing on related contract negotiations.
• Third Party Vendor communication for analysis and support for user acceptance of application requirements on production and testing environments
• Infrastructure/environment requirements for NT to XP analysis and support.
• Integration testing smoke test validation, subject matter expert s approval and sign off of compatibility on XP.

Confidential

Regional Migration Deployment Project Manager

Responsibilities:

• Windows 98 to Windows XP desktop deployment and migration
• Lotus Notes Migration of version 4.5. to version 6.5.1
• Office 97 Migration to Office 2000 and Office XP 2003
• Scheduling Central United States sites for migration/deployment
• Scheduling sites in CADP (Client Automated Deployment Process)
• Communication and Reporting to all sites for deployment/migration
• Provide primary support in researching, analysing, and resolving site issues for the Hercules Migration Project
• Ensure timely and accurate communication with staff and clients to ensure methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary
• Communicate and assist in implementation of new or revised rules and policies to clients relating departmental software and hardware
• Facilitate issue resolution, revision requests and control use of contingency. Core understanding of client services
• Establish and maintain a positive working relationship with all enterprise departments to optimise working relationships and communication

Project Manager

Confidential

Responsibilities:

• Windows XP and 98 desktop deployment
• Ghost cast server image processing and deployment
• Exchange migration of mail client from 98 to XP
• 3rd party software configuration for Camden Communities
• Wireless access installation and configuration of Cisco Aironet1100 Wireless Access Points
• Integration Liaison for Confidential, Camden Living Communities, and Kforce project manager and St. Louis based team members
• Supervise Non IT resources/subcontractors for site support
• Provide direction and tasking for other IT resources on site
• Communicate and report to the on and offsite IT managers on a daily basis on all IT related issues
• Delivery of information technologies to team members
• Develop and devise rollout process and procedure
• Backup image and restoration of all software specifications
• Document all processes and procedures of installation rollout
• Pre and Post rollout support for clients and end - users
• Quality & Assurance specifications for client and end-users
• System upgrade determination for rollout specification
• Break fix, upgrade, and replacement and/or repair of all hardware equipment

Confidential

Project Manager / Team Lead

Responsibilities:

• Project Lead on GroupWise to Exchange Migration
• Delivery of information technologies to team members
• Integration Liaison for J & J team leads and project manager and St. Louis based team members
• Develop and devise migration process and procedure
• Document all processes and procedures of migration
• Pre and Post migration support for 400 end - users
• Quality & Assurance specifications for all users
• System upgrade determination for migration specification
• Break Fix replacement or repair

Confidential

Systems Site Network Administrator

Responsibilities:

• Project Management Lead on all site network deployments
• Novell Netware 5.1 server administration
• Novell Directory Services administration
• Arc Serve Manager 6 and 7 Backup Utilities
• AS400 application integration support and administration
• Lotus Notes 5 and 6.5 local user administration
• Windows XP, 98 workstation desktops
• Delivery of information Technologies to Business Partners
• Lead the service management for the site
• Lead Break Fix replacement and/or repair for all on site issues
• Maintenance of all ESD/PCC/WAM databases (Electronic Software Distribution/Post Computer Completion/Workstation Asset Management)
• Password resets that cannot be done by the ASC (Americas Support Center - Costa Rica)
• Support the Data Center operations, including infrastructure support, projects, and backup management
• Update Service Desk incident tickets on a daily basis and communicate status to initial ticket contact
• Supervise Non P&G IT resources/subcontractors for site support
• Maintain First Level support within site SLA (Service Level Agreements) guidelines
• Provide direction and tasking for other Man Power IT resources on site
• Coordinate the activities of other contracted IT services (Printer repair, LAN/phone activation, etc.)
• Communicate and report to the site IT manager on a weekly and monthly basis on all IT related issues
• Monitor and Service MTTR (Number of tickets resolved, MeanTimeTo Repair, Trends, issues)
• Site contact for C@YF (Company Confidential Your Fingertips-Web software installation and deletion user tracking) Support
• Site contact for the eSupport project (includes user eSupport training, ESDIII support, and Proxy server)
• Site contact for all Group Genie issues (web based mail box and group access for site end users)
• Site contact for SEWP5 project (includes maintenance, image, and user training if needed) Shared support for WAM database (Workstation Asset Management)
• Site contact for the SEWP 4&5 (P&G Ghost Image) environment
• Site SEWP Engineer replacement (maintain SEWP 4&5 images on Home01, Home03, and Share servers
• Participate in SEWP (Standard Enterprise Workstation Platform) Engineers Conference calls, address all issues concerning roll-out of SEWP applications
• Participate in ESD (Electronic Software Distribution) Rollout and Accuracy conference call address all issues
• Primary for OPQRS HP9000 server maintenance and upkeep
• Primary for RTCIS HP9000 server maintenance and upkeep
• Primary for SEWP server environments/hardware
• Primary for all Atliris software updates and deployments
• Primary for all Nuke issues (Netware Security Maintenance)
• Primary for calls from OCT (Operational Control Technicians) concerning LAN/WAN outages (normal work hours as well as after-hours
• Primary contact for GAMS database access and maintenance (web application submittal and distribution end user license database)
• Primary and remote printer support
• Primary site Contact for the NT Notes Server
• Primary Netware (Novell 5.1) Administrator
• Computer Security Contact for all SAG (Security Administration Genie) issues needed to be resolved on a daily basis
• Primary contact for all future application roll-outs and SEWP changes/maintenance
• Day to day maintenance of site workstations
• Day to day maintenance of LAN connections
• Day to day maintenance and administration of PBX/Audix (Avaya Phone Systems)
• Day to day maintenance and administration of tape backups for all servers

Confidential

Information Technology Specialist

Responsibilities:

• Windows 2000, Windows NT 4.0, Windows 95 system configuration, upgrades, system performance, tuning and support usage
• GroupWise Mail Client Administration (Server, Local and Web based)
• SMS package rollouts and delivery to workstations
• Interfaces with field staff and serves as IT contact with Regional Site Staff
• Investigate new technologies, productivity tools, and methodologies as new technologies evolve.
• Ensure customer technology needs and documentation and prepares field related input to the Technology Plan.
• Provide Help Desk, PC, and LAN / Wan analytical phone and desk - side support for client requirements and recommend appropriate hardware and software solution
• Provides informal technical training/orientation for department standard hardware and software tools.
• Manages projects as assigned including coordinating scheduling of resources, staff, equipment acquisition and direct customer interface to analyse local needs and collect needed information for project completion.
• Manage TCP/IP configurations and services for network
• Facilitate issue resolution, revision requests and control use of contingency. Core understanding of customer service techniques
• Provide primary support in researching, analysing, and resolving end user questions and situations
• IT process and programs including technology planning, project management, performance management, disaster recovery, capacity planning, configuration management, performance management, and others as required.
• Inventory of all IS information, firmware, hardware, software, networking issues.
• Improve user satisfaction with system and applications through assistance and addressing recurring situations
• Public Relations, Customer Service and communication; independent decisions affecting problem resolution and overall operation of computer systems while maintaining IT standards and strategic directions.