PROFESSIONAL SUMMARY:

• Around 4 years of experience as a salesforce Administrator and Developer in Salesforce.com CRM and Force.com.
• Excellent understanding of Salesforce MVC architecture and its components such as Model, View and Controller.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities
• Experience in designing Custom Objects, Custom Fields, Customizing Page Layouts, Workflow Alerts, Pick Lists, Record Types, Process builder, Custom Tabs,Campaigns, Reports, Dashboards, and Email Generation according to application requirements
• Experienced in creating the Lightning components and Lightning Applications .
• Experience in understanding how to design Formula Fields, Validation rules, Work Flows and Approval Process, Push Notifications, Triggers, JQueries.
• Experienced in developing Visualforce Pages, Apex Code, Components.
• Worked on diverse types of deployments like Change Sets, Eclipse Force.com IDE, Lightning.
• Excellent understanding with writing SOQL and SOSL for specified applications
• Designed and documented SOAP, REST APIs, including JSON and XML formats.
• Ability to understand Governor Limits with an ability to optimize code to respect those limits.
• Experience working across various SFDC implementations covering Service Cloud, Sales Cloud, Chatter & App - exchange applications.
• Experienced in Deployment using Force.com IDE, Change Sets, ANT MigrationTool.
• Background with web technologies including HTML, XML, CSS and JavaScript
• Ability to perform quality assurance for client websites and new product releases which involves high attention to detail and documentation skills
• Good knowledge on Object Oriented Concepts.
• Experience with CPQ tools
• Working exposure with business partners to realize the full capabilities of Salesforce.com CRM to meet the business requirements and implement efficient workflows.
• Worked with various repositories like GitHub, SVN .
• Handled production related issues and solving tickets in the given timeframe.
• Experience on various software methodologies including Waterfall and Agile models.
• Strong ability to troubleshoot any issues in production support and self-motivated, quick learner takes independent responsibility to contribute and teamwork skills

TECHNICAL SKILLS:

CRM/EAI: Salesforce CRM, Lightning UI

CRM Modules: Sales Cloud, Service Cloud, Lightning

Languages: C, Java, C#, ASP.Net, SQL, JavaScript, Apex Classes & Triggers, Visual Force, Batch classes

Tools: Apex Data Loader, Ant Migration Tool, Jenkins, Eclipse.

Platforms: Windows

Custom Integrations: Workflows & Approvals, Field Updates, Reports, Custom objects, Custom settings, Custom labels and Tabs, Role Hierarchy, Security controls.

Web Technologies: HTML 5, Java Script, CSS, XML, JSON, JQuery, REST, SOAP, Node.JS, Angular JS

MSExcel, MS: Power Point

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Responsible for analyzing and documenting business requirements, business workflow, developing file mapping and technical specification and working with business partners/ stakeholders to determine details and priority of requirements.
• Worked on various salesforce standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Created Reports and Dashboards so that users can generate reports and visualize data on dashboards and exporting reports to Excel
• Designed and implemented a customized user interfaces using Apex, Visual force, Force IDE.
• Export, update, delete and insert data in development sandboxes using Data Loader.
• Worked with salesforce system administrators and support teams for critical application production issues troubleshooting.
• Expertise in implementing Salesforce Security Model using Profiles, Permission Sets, OWD, Roles and Sharing Rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Developed various components and Visual Force pages and controllers.
• Good familiarity with Sales, Service cloud and Salesforce Communities.
• Experience in building reusable UI components and pages with Lightning component framework.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for insert, update, and bulk import or export of data.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development using JIRA with focus in Object Oriented Programming

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, Jenkins, Jira HTML, Java Script, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Designed Custom Tabs, Custom Reports, Report Folders, Analytic Snapshots, report extractions to various formats, Record Types and Dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.com Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files. Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used APEX to develop custom visual force pages with cross data integration.
• Implemented Apex triggers, Apex classes to avoid governor limits.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at various levels of organization.
• Designed and developed the Custom objects, Validation Rules, Page Layouts, Custom Tabs, Email alerts, Email templates, Reports, Dashboards and Org wide addresses to suit the needs of the application.
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis .
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes .
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Triage and troubleshoot issues reported by end users in Sales and Service Console. Worked with Data Loader to update, insert and delete records using excel sheets as part of the data migration .

Environment: Salesforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Jenkins, Workbench, JIRA, Service Now, Eclipse IDE Plug-in.

Confidential

Salesforce Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and document the requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements. Designed and deployed Custom tabs, Approval Processes.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs. Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent. Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Providing filed level access, monitoring of debug logs, time-based workflows, apex jobs.

Environment: Apex, Force.com, Visual Force Pages, XML, Trigger Controllers, API, Workflow, Custom Objects, Page Layouts, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.