SUMMARY:

• Seasoned Business Process - Technology Professional with extensive global experience in product management and business process re-engineering. Specializes in validating business requirements for changes to create solutions that drive change and improve financial and operational performance.
• Progressive Consulting Experience of 10+ years. Experienced in Business Process Management (BPM) & Re-engineering, Project Management, Analysis, Data Analysis, Quality Analysis, Digital Marketing Automation, Product Management & Sales, across various domains such as Finance, Supply Chain, Education, Life Sciences, Federal, Real Estate, Utilities, & High Tech
• Managed Multiple Projects including Proposal Writing, Statement of Work
• Developed business requirements for various Business Applications including Oracle ERP
• Experienced in, Conducting JAD sessions, offshore Co-Ordination, Vendor co-ordination, Team Management
• Experience with QA Methodology and QA (User Acceptance Testing) Strategies
• Excellent understanding of the Software Development Life Cycle, and Project Management Trained
• Well versed with Project Management Tool (MS Project), Microsoft Visio, SharePoint, Excel & other Business Intelligence tools

TECHNICAL SKILLS:

Business Applications: Financial ERP, Business Process Management

Software: MS Project, DBMS, MS Visio, MS Office, SharePoint, MS Project

Database Management: Oracle Database, MS Access, SQL/PL SQL

Others: Office, Advanced Excel, Dream weaver, Adobe, Clear Case, Clear Quest, DOORS, HP Quality Center, Macros, BPM

Operating System: Windows 95/98/NT/2000/XP/ Windows 7/, UNIX, Linux, iOS

EXPERIENCE:

Confidential, San Antonio, Texas

Business Process Engineering Lead / Project Manager

Responsibilities:

• Led strategic transformation initiatives
• Responsible for overall business process mapping between different streams
• Act as primary contact for Process Engineering Team to answer questions related to new Processes Initiatives
• Lead Automation Design for various business processes
• Improved business processes, reducing customer support cycles from 10 days to 1 day
• Re-engineered and transformed dedicated and cloud server provisioning
• SCRUM Master for IT life cycle phases of requirements, development, QA testing, and implementation of various automation projects.
• Streamlined internal procedures for Process Engineering Team
• Savings of $500k in 3 months

Confidential, Bethesda, Maryland

Business Process Consultant / Product Manager

Responsibilities:

• Led Integrated business process design efforts as part of a combined quality improvement and automation project
• Designed To Be Business Solution
• Managed Process Delivery between two centers based out of Confidential
• Setup and streamline F&A division
• Responsible for Business Improvement and Budget Planning
• Determining product development priorities to effectively support market strategy
• Determining product development priorities to effectively support market strategy
• Established training needs and organizational readiness to manage the ‘to be’ processes
• Communicated with project team, related teams, vendors, business partners and senior management

Confidential, Seattle, Washington

Responsibilities:

• $500k to $5mn annual cost saving for clients.
• Standardized processes and smart analytics processes increased donor funding by 25%
• Customized product helped Controller to close financial books with better accuracy
• Efficient QA processes, reduced development / bug fix time by 30%
• Improved processes and new tools resulted in faster reimbursements to employees.

Confidential

Business Transformation Consultant / Project Manager

Responsibilities:

• Led strategic transformation initiatives in projects (grants) area space
• Re-engineered and transformed Grant Management Processes
• Setup processes for their captive unit in Lucknow, India.
• Effectively communicated project status, risks and contingency plans to multiple levels of management across the Program and companies and conveyed the team’s actions in order to become “Green” and deliver/meet the Program’s deadline.

Confidential

Project Manager

Responsibilities:

• Led multiple strategic initiatives in ecommerce, finance/accounting domain
• Responsible for delivery and management of the projects in Oracle ERP, Quick Books.
• Designed Integrated business solution for reconciliation
• Planned and carried out regular status meetings, meetings on issues as they arose and generated and distributed meeting minutes. Reported scheduled progress as well as areas needing immediate attention to management in a timely fashion.

Confidential

Project Manager

Responsibilities:

• Managed stakeholder expectations and carefully monitored the project scope. Implemented change and release management as needed.
• Led business process redesign efforts as part of a combined quality improvement and automation project
• Proposed and Designed To Be Business Solution
• Managed Process Delivery to Manila, Niagara, Mumbai
• Performed Gap Analysis on Financial, CRM, Billing Systems
• Updated/Advised Project delivery/status to Stakeholders and C-Level Executive
• Created Baseline metrics for measuring the impact of future improvements
• Setup Program Management Office
• Facilitated Daily SPRINT meetings with business analysts, developers, QA teams and business teams located in the US, Manila, and India.
• Managed all SCRUM/SPRINT information for projects, resources, and scheduling of monthly production releases.
• Created Release records in HPSM and took them through all phases until approval and corresponding association with Change Requests

Confidential, Pittsburgh, PA

Business Process Consultant / Associate Project Manager

Responsibilities:

• Conducted Business Requirements sessions along with other functional consultants and Solution Architect
• Reviewed Business Process Functional Designs
• Performed QA on To Be Business Process Designs
• Gap Analysis for Business Intelligence Reports

Confidential, New Haven, CT

Business Process Analyst

Responsibilities:

• Responsible for overall Business Process Re-engineering Strategy
• Conducted JAD requirements sessions
• Created 'to be process flow' diagrams for Procure to Pay (POAP)
• Planned, process redesign and system requirements sessions
• Developed Business Data Design Model between EMS to HR, EMS to Data warehouse, Credit Card Vendor to EMS

Confidential

Business Process Analyst

Responsibilities:

• Reviewed Existing Business Processes and perform Gap Analysis in P2P, R2R
• Designed To Be Business Processes
• Determine Testing Requirements
• Facilitated Design review sessions with client SMEs and Leadership

Confidential

Business Process Analyst

Responsibilities:

• Define and document business requirements for Business Applications Implementation and support.
• Gathered and Managed Business requirements with the client and also the process of data analysis of their IS system of commercial, and finance departments.
• Conducted meetings and presentations with Business and IT staff to design the business product, worked with off shore team

Confidential

Business Process Consultant

Responsibilities:

• Assisted QA Analyst in analysis of System Specifications and Business Requirement, and interacted with Business users regarding Business Requirements for PeopleSoft Implementation.
• Assisted in Manual Testing and Automation Testing Process documentation
• Analyzed business Requirement Documents Definition (RDD), Functional specifications & systems requirements