SUMMARY:

• Creative, results - driven manager with 22 years of experience in Information technology.
• Skilled in developing, and implementing solutions, partnering closely with business leaders and C level executives.
• Excellent communicator who leverages technical, business, and financial acumen to communicate effectively with client executives and their respective teams.
• Excels in developing and motivating teams to successfully meet and exceed company objectives.
• Developed, designed and launched Confidential and Confidential cloud, an Asset Management and Tracking Solution which serves as a client server and cloud application.
• Developed, designed and launched DocuPro, a web Document Management System.
• Successfully launched Asset management system for customer in GCC (gulf cooperation council) region.
• Software consulting for varied industries: Software engineering, development, design, testing, modifications, support and development of bespoke applications.
• Managed and lead web and interactive projects for integrated application development, interactive and web technology solutions.
• Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Defined processes and tools best suited to each project. Moved between approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Created best practices and business processes for asset tagging and physical verification.

TECHNICAL TOOLBOX:

• Cloud Storage
• OneDrive, Box, Google drive
• Network and Local Printers, Print Servers, Projectors, Scanners

KNOWLEDGE AND SKILLS:

• Asset Management
• Business & IT Planning
• Client Relations & Presentations
• Cloud Architect
• Cross-Functional Supervision
• Enterprise Application
• Enterprise Licensing
• Enterprise wide Implementations
• Process Re-engineering
• Product Management
• Project Management
• Project Scheduling
• Requirements Analysis
• Software development, product design, application development, migration integration, testing and training
• Systems Engineering
• Technology and Architecture Integration
• Testing/QA/Rollout/Support
• User Interface Design
• Vendor Management

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/ME/XP/NT/Vista/7/8/10, Mac OS X Software Applications MS 2016, VMWare, Norton, Kaspersky

Networking: LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers, switches, SQL server 2012, SQL server express 2012, Slack, Wunderlist, Microsoft Visio, Balsamiq, TortoiseSVN

WORK EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

• Project management team for Windows 10 and Office 365 full suite deployment across the bank.
• Responsible for Project Management, Engineering, Deployment, Roaming and Support and User Experience testing
• Performing end-to-end incident management. Responsible for time-critical User Service, technical troubleshooting within complex IT systems environment. Working with customers, internal IT and infrastructure teams.
• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management
• Coordinator - BMC remedy
• Diagnose, troubleshoot and resolve a wide range of software and hardware issues
• Prioritize and escalate issues where required
• Supervised Reimaging desktops and laptops for Windows 7 and Windows 10, Install and configure software to ensure optimal performance
• Monitor, log, and track all phases of help desk support
• Asset management for desktops, monitors, and laptops entered and tracked in BMC Remedy / service now
• Managing response to requests from various sources, email, phone, and BMC remedy, making sure tickets are resolved in a targeted time
• Ensure compliance with banks’ IT policies, as well as inventory management
• WebEx’s, video-conferences, and Cisco AV equipment for Conference rooms
• Support VIP clients

Technical Environment: Operating Systems: Windows 2007/2010, Mac OS X. Service Management: BMC Remedy / Service now / Office 365 suite, Visio / Microsoft Teams / Outlook groups / One drive / Yammer / Microsoft planner / SharePoint / power BI / Jabber / Webex / Cisco video conference / IP telephony / VPN / Mobile applications

IT Manager

Confidential, WASHINGTON, DC

Responsibilities:

• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
• Prioritize and escalate issues where required
• Install, configure software to ensure optimal performance
• Plan and lead training sessions for new and existing users
• Monitor, log and track all phases of help desk support
• Provided support and troubleshooting for technology products and applications
• Managed inventory and tracked all hardware and software used

Confidential

Implementation Contractor

Responsibilities:

• Involved in all stages of the Zendesk setup process; planning, implementation, testing, process mapping, support and continuous enhancements on user experience.
• Created business rules to achieve the desired workflow, designed automations to increase productivity for agents and customized the application using its built in functions and marketplace integrations.

Technical Environment: Zendesk Platform, Microsoft Excel, PowerPoint

Confidential Manager

Confidential

Responsibilities:

• Lead teams for Implementation, maintenance and support for Confidential (Asset Management) Software.

Technical Environment: C#, Asp.Net, VS.NET 2010, jQuery, bootstrap, css, SQL server 2008, Microsoft outlook business contact manager, Microsoft Office 2013

Project Manager

Confidential

Responsibilities:

• Created, designed and developed ‘ Confidential ’, an asset management and tracking solution.
• An extremely complex application on cloud and client server environments with real time hardware integration. Integrated technologies which include barcodes and RFIDs, barcode printers and wireless 1D, 2D scanners.
• Confidential was developed using .net and java technologies with SQL server and MySQL databases.
• Crystal reports and html reporting for reports.

Technical Environment: C#, Asp.Net, VS.NET 2010, jQuery, bootstrap, css, SQL server 2008, windows 7, windows server 2010 business objects crystal reports, Team foundation server (TFS), Microsoft project, Barcode, RFID2010Mar

Professional Services Head

Confidential

Responsibilities:

• Established business processes and best practices for asset tagging and physical verification to monitor and maintain all assets, deliveries and installations to eliminate loss and wastage.
• Implemented scheduling and delivery of customer services in both the SMB (small and medium) and Enterprise Business.
• Interviewed and hired professional services engineers
• Ensured engineers were trained properly and appropriately equipped to perform asset tagging and physical verification
• Performed monthly, quarterly and annually physical verification of assets.

Technical Environment: Microsoft Visio, Microsoft Office

Confidential

IT Manager

Responsibilities:

• Led product upgrade to platform independent scalable architecture using state of the art market infrastructure tools to support high transaction volumes for concurrent users. Product building blocks include; .NET, Java and Java variants, SQL server, application configuration and crystal reports.
• Managed ongoing customer relationships and broadening of solution footprint with leading accounts.
• Reorganized development site to maximize product development efficiencies.
• Responsible for development and IT operations (day to day management), sales, customer service, maintaining applications/websites, partnerships, contract negotiation, application development and bespoke development.
• Developed project plans, specifications, application prototypes and wireframes. Supervised project change orders and impact analysis.
• Conducted business process and requirements analysis.
• Managed and designed user interfaces and development efforts.
• Oversaw applications’ and websites’ testing efforts.

Confidential

Project Manager

Responsibilities:

• Developed VB.Net solution with SQL server 2005, and crystal reports to process approx. 20,000 employment applications for Confidential .
• This application integrated with Confidential ’s ERP.

Technical Environment: VB.Net, SQL Server 2005, Microsoft Office, Microsoft Biz talk sever, High Court’s internal ERP system

Confidential

IT Manager

Responsibilities:

• Oversaw all technology development and responsible for the day to day IT requirements of the company such as user management, trouble shooting, help desk. Maintaining desktop applications, local area networks.
• Managing a team of over 10 administrative & technical staff
• Strengthening the IT infrastructure through to implementing new technologies
• Responsible for hardware and software installation, maintenance and repair
• Performing routine audits of systems and software. (SAM’s)
• Managing the IT budgets and expenditure on hardware and software
• Developing & maintaining the company IT systems, software and databases
• Excellent time management, confidentiality & communication skills
• Management of server software and associated backup routines
• To evaluate, test, advise, train and support IT related projects
• Procurement of IT hardware, software and maintenance of products & services
• Responsible for recruitment and training of new staff
• Maintaining documentation of changes regarding users, functions & systems.
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches, routers

Technical Environment: Microsoft Windows Server NT,2000, 2003, wired networking skills, desktop and server, hardware and antivirus and remote support tools, CAT 5-6E cables, Patch cord crimping

Confidential

Pre Sales and Implementation Specialist

Responsibilities:

• Implementation Specialist with Confidential, an enterprise content management system.

Technical Environment: Confidential ECM, Microsoft Office

Tech Lead / Project Manager

Confidential

Responsibilities:

• Collaborate with clients to gather system specifications from them and review the gathered data
• Develop algorithms and code for software
• Installation of proper software required for the programs
• Make sure that the installed systems are responding appropriately to the instructions given by the developed software
• Tracking bugs in the software, and assisting in fixing them appropriately.

Technical Environment: Visual Basic, SQL Server 6.5, Visual FoxPro, Access, Microsoft Office 97

Developer

Confidential

Responsibilities:

• Understanding business logic description under close supervision of senior programmers, and experienced software professionals
• Learning development of proper VB code, VB scripts and use of ActiveX controls and objects while programming
• Participate in updating the existing programs, and making changes in the existing systems
• Working with Confidential and Confidential files and understanding VB development in the .Net framework.

Technical Environment: Visual FoxPro, Access, Microsoft Office 95