SUMMARY:

• Over 4 years of IT experience in Application Software Designing, Development, Testing and Implementation.
• Salesforce Certified Administrator
• Expertise in Salesforce and possess knowledge on CRM process like Sales, Marketing, Customer Service and Customer Support, Business process in Force.com platform and recommended solutions to improve their process using Salesforce.com
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies
• Experience in preparing Business Requirement Document and analyzing Functional Requirement and converting it into Technical Specifications
• Proficiency in building Data Model and implementing business logics
• Experience in setting up User interface using Page types, Page elements, and Page Layouts, Record Types and customizing using Visualforce Tags, Custom Controllers, Extensions, CSS and JavaScript libraries.
• Proficiency in SFDC Administrative tasks like Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy as per the Client requirements
• Experience in data migration using Import wizard, Apex Data Loader and Informatica
• Experience in Data Export, Data Mapping, Scheduled Export and setting up Search Layouts.
• Good at other administrative tasks such as setting up audit trail, field history tracking, creating Email Templates and list views
• Automated business process by creating Workflow rules, configuring immediate and time dependent Workflow rule actions, configuring Approval process, Assignment rules for Leads and Cases
• Working knowledge in generating Report types, Reports and Dashboards to analyze the data in Salesforce
• Experience in creating Service Cloud Console app, developing Force.com Sites, enabling and using Customer Portal and Partner Portal
• Expertise in Apex programming language, apex triggers, Apex Scheduler, Batch Apex, Apex Web service and Partner WSDL and Enterprise WSDL
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
• Installed Apps from AppExchange, Configured and maintained User Security Permissions in compliance with organizational needs
• Knowledge on deployment of components using Standard Salesforce Change Sets and Force.com IDE
• Experience working with integration features such as Callouts, Future methods, REST and SOAP APIs
• Experience with developing a complete Case Management System using Lightning Components and Complete knowledge of Aura Framework

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce Lightning Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, SAQL, Visualforce, S - Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production), AppExchange Packages and 3rd Party Applications.

Programming languages: C, C++, Apex

Web Technologies: HTML, JavaScript, SOAP, WSDL

MS: DOS, Microsoft Windows platforms

Eclipse, Force.com Eclipse IDE plug: in, Force.com IDE

Project LifeCycle Management Tools: Agile Accelerator, JIRA, Rally, VersionOne

Other Tools: Workbench, Force.com Explorer

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Salesforce Lightning Administrator/Developer

Responsibilities:

• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning and good e xperience and good understanding of Lightning mode and its features.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with Lightning.

Environment: Salesforce Agile Accelerator, Saleforce.com platform, Salesforce Lightning, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, Apex Data Loader, Eclipse.

Confidential, Detroit, MI

Salesforce Application Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering requirements for CRM implementation.
• Participated in the logical and physical design sessions and developed design documents
• Administrated and monitored the company’s Salesforce CRM application.
• Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Used Force.com Eclipse IDE plug to develop Apex Classes and Triggers.
• Developed different Visualforce Pages to suit the needs of the application using different Visualforce components.
• Developed User Interface using CSS, HTML and used JavaScript for front-end validation.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma-separated values (CSV) files.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Reports, and Dashboards.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed Unit testing of completed modules.
• Involved in writing Test C lasses for the developed apex classes to test business logic and maintain code coverage above 75%.
• Involved in migrating Components to Production using ANT migration tool.
• Performed Post-deployment activities and Sandbox refresh operations.
• Worked with end users during User Acceptance Testing (UAT) and fixed defects in time.

Environment: Salesforce.com, VersionOne Apex, Visualforce, Data Loader, HTML, CSS, JavaScript, ANT and Force.com IDE

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization.
• Responsible for Customization of various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the company website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Have used Point and Click development concepts and gained knowledge on Point and Click.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Imported accounts and contacts data through Import Wizard.
• Configured and customized the Apttus CPQ to automate the CPQ process on Force.com platform.
• Created and deployed Several Reports using salesforce.com platform.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Used the sandbox for testing and deployed it to production.

Environment: Salesforce.com Platform, Apex, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Apttus CPQ, Analytical Snapshots, Security Controls, Integration, Force.com Platform (Sandbox and production), Force.com IDE, Informatica.