Salesforce Administrator and Developer Resume

SUMMARY

13 years of IT experience in requirement analysis, estimation, design, development, unit testing and support of CRM and CPQ applications.
3 years of experience as a Salesforce Administrator and Developer.
2 years of strong hands on experience in designing and developing CPQ solutions in Apttus & Oracle CPQ.
Expert in Apttus CPQ Product Configuration and Pricing Configuration.
Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
Created constraints rules for product Inclusion, Exclusion, Recommendations and validation rules.
Developed Quote Templates using X - AUTHOR for Word and good understanding on X-AUTHOR for Excel.
Strong knowledge in Apttus CPQ capabilities like Price Ramps, Price Tiers, Usage and overage pricing, Min/max pricing.
Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
Worked on different environments of SFDC such as Sales and Service Cloud.
Experience in developing client-specific solutions using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, Validation Rules, Custom Reports and Process Builder.
Implemented security and sharing rules at object, field, and record level for different users at different levels of organization also created various profiles, roles, and configured the permissions.
Good understanding of Salesforce.com governor limits and optimize code to respect those limits.
Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
Worked on Migration tools Salesforce ANT, Changes sets and configuration from the Dev sandbox to Production.
Good in Develop, defining, roll-out the Release Management Strategy and Release Planning Process.
Worked extensively on Oracle CPQ Cloud (BigMachines) Configuration, Commerce, Integration, Document Engine, BML and BMQL.
Experience in integrating Oracle CPQ system with Oracle Order Management and SFDC CRM.
Customized Quote workflow and approval process.
Integrated Siebel CRM with external systems through Oracle Fusion, MQ, Tibco services as middleware.
Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, EBCs, SOAP, WSDL, XSL.
Extensive experience in Upgrading Siebel 7.x/8.0 SEA/SIA applications to 8.1.x versions.
Experience in Development, Test and Production environments upgrade and tuning the upgrade scripts.
Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel scripting, Workflow Processes, Workflow Policies and Business Services.
Well versed with working in an onsite-offshore model and with global teams. Quality oriented mind setup, Tactful and Diplomatic behavior.
Experience in working in Agile methodology. Sprint based release, Scrum meetings.
Prepared training plan and trained colleagues/client.
Proactive in taking additional tasks and flexible for any work environment and capable to learn and implement new technologies/methodologies.
Excellent problem solving skills with a strong technical background and good interpersonal skills.
Excellent Communication and coordination skills demonstrated with functional Consultants/Client and peers to maintain good relationships.

TECHNICAL SKILLS:

CPQ Tool: Apttus CPQ, Oracle CPQ

CRM: SFDC.com ; Siebel 8.1/8.0/7.8/7.5 ;

MDM: Siebel UCM 8.1

Operating Systems: Windows, UNIX

Database: Oracle, SQL Server

Tools: Toad, Visio, VSS, MPP, HP Quality Center, Jeera, Remedy

Languages: Apex,Visual Basic 6.0, Java, HTML, CSS, Java Script

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