SUMMARY:

• SF certified application/system architect with 7 years’ Salesforce CRM Cloud Implementation and integration experience, 13 Salesforce Certificates holder worked on Salesforce products of Sales Cloud, Service Cloud, Community Cloud and Lightning
• Salesforce architect accomplished multiple enterprise level projects implementations handling AppExchange products research, governor limit and license constraints, OOB features selection and configuration/coding customization, APIs/SSO integrations, deployment, IDL and MDM with ETL.
• Strategic thinker with experience on building roadmap, identifying gaps and solving conflicts between budgets/resources, schedules and deliverables Effective communication and interpersonal skills with good reputation to convince stakeholders including C - level managers and business partners, capable to bridge between business and technology
• Hands-on experience to manage/mentor 10+ onsite developers with various experience; work with software vendors and partners like Salesforce, Cameleon CPQ.
• Extensive experience for large-transaction, high-availability, scalable enterprise ecommerce applications integration across various platforms.
• Familiar with SDLC and various project management methodologies (Agile, Scrum, Continuous Integration, TDD and Waterfall).

TECHNICAL SKILLS:

Design Concept: Cloud, SaaS, REST, MVC, ESB

Language: Salesforce Apex (Visualforce pages and controllers, triggers and batch jobs, SOAP and REST Web Services for both provider and callout, Bulk Load API), Salesforce Lightning, Salesforce SSO as IdP and/or SP, Salesforce metadata API for deployment, HTML, CSS, XML, C, C++.

Script: Ant, JavaScript, JQuery

Systems: Salesforce.com, Amazon Web Services, Windows Server, SharePoint, Mac OSX, Linux

Source Control: Subversion, Bitbucket, GIT.

IDE: MavensMate, Eclipse (includes Force.com IDE Plugin), Visual Studio

Utility Tool: Salesforce Data Loader, SoapUI, JIRA, Rally, Confluence, Pivital Tracker, Lucidchart, MS Office (Excel, PowerPoint, Word), Jenkins, Cameleon CPQ

PROFESSIONAL EXPERIENCE:

Confidential, OH

Salesforce Core Team Lead

Responsibilities:

• Grow from software developer to Salesforce Technical Manager/Architect at Cleveland Technology Center.
• Participate in all areas of Salesforce.com development, including object configuration, UI design, custom Apex/Visualforce and security configuration.
• Build software architecture for several large Salesforce.com implementations, develop a company-wide data governance program and manage Salesforce developers and work as Salesforce SME to provide guidance/design solutions/POC coding.
• Conduct routine 1:1 meeting with 10+ various levels’ developers for career growth coaching, provide code reviews and write annual performance reviews; lead 5+ internal projects for potential client demo and set up New Hire Boot Camp training program procedure/standards.
• Utilize technologies such as Salesforce.com Apex, Visualforce, Javascript, CSS, SSO with AD and OAuth 2.0.

Technical Architect

Confidential

Responsibilities:

• Primary responsibility is the architecture of a Salesforce Service Cloud implementation for the client’s global contact center.
• The Service Cloud solution involves over 1000+ agents across 6 geographic contact center locations.
• Provide the design for the email, phone, web, live chat and social support cases and oversees the development, integration, testing and deployment of all support channels to ensure best practices are utilized in alignment with business requirements.
• Write technical statements for SOW, provide resource and timeline estimations, lead requirement discovery, develop technical designs for email to case, Confidential, web to case, live agent, social customer service features, work on POCs (like lightning components) and mentor developers for implementation/deployment/support.

Tech Lead

Confidential

Responsibilities:

• Designed the architecture for a unified billing system to combine all bills across 19 different excel processes for a given loan and present them in a uniformed way for Servicer to process.
• The custom application now handles all phases of a bill from creation to receipt reconciliation.
• Designed integration with external systems utilizing the Salesforce.com SOAP/REST/Bulk APIs and Single Sign-On (SSO).
• Led a team of developers who focused on Apex and Visualforce development through the build, test, and deployment phases.

Tech Lead

Confidential

Responsibilities:

• Provided technical leadership for the modernization of a Customer Support application.
• Led a team of software developers to implement lazy load feature (continuation) via Service Cloud console, which later became the CRM tool for over 650 care agents domestic and abroad.
• Redesigned the existing Knowledge Management components that improved overall performance.
• Managed and mentored developers; inspected testing results and helped QA and UAT testing.
• Utilized technologies such as Apex, Visualforce, SOAP/REST/Metadata API, Community and ANT.

Application Consultant

Confidential

Responsibilities:

• Severed as the leading developer of the Confidential project to implement custom development that handled over 900,000 student records.
• Cooperated with a 17+ people project team to provide workaround solution for legacy data migration and ETL (Informatica).
• Managed to build core features (custom merge application) and communicated with team for interface and helpdesk support.
• Apex, SOAP/REST, Visualforce, and Data Loader were used.

Application Consultant

Confidential

Responsibilities:

• Worked as the developer lead to build core segment coding for nearly 40 custom applications for client’s 3 global branches in different languages platforms via Sites.
• Led a team of developers quickly built upon the existing data structure to improve its efficiency by 50% and worked with an overseas project team. Apex, Sites, Visualforce, and Javascript were used.

Developer

Confidential

Responsibilities:

• Redesigned and solved long-standing replication issues, mentored developers with intensive code reviews and managed deployments to deliver all major releases without defects.
• Apex, Visualforce, Javascript and Cameleon CPQ were used.