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Senior Salesforce Administrator / Developer, Supervisor Resume

SUMMARY:

High - energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written, oral and interpersonal communication skills.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Administrator / Developer, Supervisor

Responsibilities:

  • Responsible for the expansion of the Salesforce team in order to increase the support to all internal departments.
  • Member of the “ Confidential Privacy Team”, which ensures systems and processes are in compliance with GDPR (General Data Protection Regulation).
  • Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions.
  • Provide technical leadership and expertise in the CRM space across the organization by reviewing and making implementation suggestions and designing solutions to improve operational efficiencies.
  • Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base.
  • Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, etc.) and development (Apex codes, Apex class, Visualforce pages, etc.).
  • Create, communicate, and implement new Salesforce processes and procedures.
  • Review and assign tasks to individuals in the team based on their skills and workload.

Confidential

Senior Salesforce Administrator / Developer

Responsibilities:

  • Continued to perform the following roles of Salesforce Administrator (previous role at Confidential Corporation), while increasing the focus in the developer side of Salesforce and becoming the only Salesforce support for Confidential Corporation:
  • Supported over 150 Salesforce users globally and act as the primary point of contact for end-user support. Lead technical consultant for company’s major operating branches, Commercial Leadership, Marketing, Technical Evaluations, Sales & Business Development, Project Management, and Manufacturing Operations.
  • Developed and managed reports and dashboards for teams and upper management to track progress on business development. Configured intricate SFDC Dashboards and custom tabular, summary, and matrix reports (including the use of Bucket Fields and Formulas)
  • Performed daily administration of Salesforce Org environment, including managing user setups, security settings, profiles and roles, customization of fields, record types, workflows, email alerts, page layouts and validation rules.
  • Transitioned processes from other systems into Salesforce to maximize efficiency for users and improved the process flow.
  • Configured products from the AppExchange to our Salesforce org to enhance the functionalities of Salesforce
  • Planned and conducted employee training on Salesforce, related to their specific role, including customized classroom, one-on-one, and conference style presentations.
  • Developed custom complex custom objects, Apex codes, and SOQL queries for complex data analysis executions (Triggers).
  • Deployed changes from Sandbox to Production environment using Change Sets.
  • Imported and exported data using Data Loader.
  • Implemented tools and processes in Salesforce that guarantees GDPR compliance.
  • Developed a client visit calendar to improve client visit requests internally.

Confidential

Salesforce Administrator

Responsibilities:

  • Continued to perform the following roles of a Portfolio Analyst (previous role at Confidential Corporation)
  • Lead the Salesforce Portfolio Analysis across all Business Units (Drug Product, Active Pharmaceutical Ingredients (API), Development Services, and Laboratory Services). Responsible for all aspects of portfolio tracking, metrics and data integrity in Salesforce.
  • Assisted the Business Analyst (BA) group with awarding opportunities in Salesforce by ensuring all signed proposals and purchase orders have the correct dollar values, price book, and cost center in SFDC.
  • Supported over 150 Salesforce users globally and act as the primary point of contact for end-user support. Lead technical consultant for company’s major operating branches, Commercial Leadership, Marketing, Technical Evaluations, Sales & Business Development, Project Management, and Manufacturing Operations. In addition, functioned as the Salesforce developer for Confidential .
  • Developed and managed reports and dashboards for teams and upper management to track progress on business development. Configured intricate SFDC Dashboards and custom tabular, summary, and matrix reports (including the use of Bucket Fields and Formulas)
  • Performed daily administration of Salesforce Org environment, including managing user setups, security settings, profiles and roles, customization of fields, record types, workflows, email alerts, page layouts and validation rules.
  • Transitioned processes from other systems into Salesforce to maximize efficiency for users and improved the process flow.
  • Configured products from the AppExchange to our Salesforce org to enhance the functionalities of Salesforce
  • Planned and conducted employee training on Salesforce, related to their specific role, including customized classroom, one-on-one, and conference style presentations.
  • Developed custom complex custom objects, Apex codes, and SOQL queries for complex data analysis executions .
  • Deployed changes from Sandbox to Production environment using Change Sets.
  • Imported and exported data using Data Loader.
  • Pioneered custom object to provide tracking of Confidential ’s drug manufacturing portfolio.
  • Used by Sales and Marketing to increase business with companies who manufacture drug, by Environmental Health and Safety to track banding and phase changes, and by Executive Leadership Team to make key business decisions regarding Confidential ’s drug portfolio.
  • Developed a custom object to provide tracking of manufacturing & packaging batches.
  • Used by Operations, Project Managers, Sales, and Management to track new and existing batches within the manufacturing & packaging sites.
  • Trigger automatically adds a second Product to the Opportunity once the initial Product is manually entered.
  • Integrated Salesforce with DocuSign
  • Automated the awarding process in SFDC for signed proposals.

Confidential

Portfolio Analyst & Salesforce Administrator

Responsibilities:

  • Lead the Salesforce Portfolio Analysis across all Business Units (Drug Product, Active Pharmaceutical Ingredients (API), Development Services, and Laboratory Services). Responsible for all aspects of portfolio tracking, metrics and data integrity in Salesforce.
  • Assisted the Business Analyst (BA) group with awarding opportunities in Salesforce by ensuring all signed proposals and purchase orders have the correct dollar values, price book, and cost center in SFDC.
  • Trained sales users remotely on how to use new Salesforce features in order to comply with new company processes.

Confidential

Inside Sales and Business Development

Responsibilities:

  • Owned the relationship with clients from maintaining and driving continuous improvement to coordinating client visits as the Inside Sales and Business Development.
  • Took Development Services leads, RFPs and opportunities through the sales process from initial identification to actual close of business, using the Salesforce CRM platform. Also developed interest in Salesforce and took the initiative to create custom SFDC reports and dashboards to track performance in sales, cold calls, campaigns, and overall activity.

Confidential

Quality Assurance Auditor

Responsibilities:

  • Performed a variety of in-house audits as an individual and as a team member to ensure that regulations, internal and external protocols, quality, and client expectations were adhered to by operations.
  • Reports on noncompliance were provided in a timely matter with written instructions and policies.
  • Provided support to senior auditors during client audits and designed metrics and tools that allowed auditors to improve overall efficiency while increasing their awareness of individual performance data.

Confidential

Lead Fermentation Laboratory Technician

Responsibilities:

  • Assisted the Central Research & Development (CR&D) and the Industrial Biosciences Technology (IB Tech) groups in the development of Confidential by maintaining several fermenters simultaneously and executing starch analysis on corn mash.
  • Developed excel tools for metrics and equipment calibration that served essential guides during improvement to fermenters and equipment maintenance.

Confidential

Production Associate

Responsibilities:

  • Played a key role in the delivery of the company objectives in the Confidential and Insectory Group.
  • Assumed a supervisory role in the absence of supervisor in the Confidential and ensured that infection of cabbage loopers was performed as scheduled.
  • Reviewed batch documentations and ensured that operations were performed in compliance with GLP standards and internal and external SOPs.

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