OBJECTIVE:

To obtain a position in the software industry wherein I can put my skills to good use and be exposed to various technologies in the field.

PROFESSIONAL SUMMARY:

• Software professional with 8+years of implementation and maintenance experience.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, and Email generation according to application requirements.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Good Experience in developing Custom Page Layouts, work flows, and Approval processes. Process Flows.
• Experience with data migration and updates through the tool Data Loader in Salesforce.com.
• In - depth understanding of the capabilities and constraints of the SFDC CRM application .
• Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs .
• Experience in the areas of Siebel Configuration, Work Flows, Scripting and Siebel Admin, Siebel EAI as well as EIM and applications like Siebel Automotive, Siebel Call Center, Siebel Sales and Siebel Finance.
• Excellent Siebel development skills in implementing Siebel Declarative Configurati on Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policie s, Runtime events and Business Services.
• Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business Modelling, Requirements Gathering , Analysis, Configuration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Strong knowledge in Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle Applets and Drilldowns .

INTER PERSONNEL SKILLS:

• Self-starter with Drive, Initiative and Positive Attitude.
• Ability to interact with individuals at all levels.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Admin

Platform: Salesforce

Responsibilities:

• Experience in Service Cloud, Sales Cloud
• Agile Methodology
• Sprint Planning
• Involve in setup Liveagent / Omnichannel which help chat with agent.
• Multilanguage (Hebrew, Spanish) setup via Liveagent
• Migrating data from one org to other org
• Managed apps Docusign, SteelbrickCPQ, Bizible, Litmos, Recurly,Conga, Outreach.io
• Worked on Quote Templates, Price Rules, Product Rules, Condition Print Fields, Quote Terms
• Performed data cleanup, extraction and mass changes using Data Loader
• Process builder, workflow rules, Salesforce Community(Napili template) snap-in
• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options
• Experience working in Validity (Demand Tools)
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Develop Custom Report Types
• Developed a Custom VF for Lead Convert Button

Confidential

Salesforce Developer/Admin/BA

Platform: Salesforce

Responsibilities:

• Performed changes to configuration, workflows, page layouts, fields, custom objects, etc.
• Managed Packages apps like Marketo, Docusign, Steelbrick, Bizible, Gainsight, Distribution Engine, Inside Sales, D&B Hoovers
• Performed data cleanup, extraction and mass changes using Data Loader
• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed prioritize and communicate a schedule for future database releases/enhancement
• Interacted with testing and the development teams for the development and testing of the code.
• Created flows using process builder in salesforce.
• Created custom apps and custom Objects.
• Created new Visualforce pages, Components.
• Designed and deployed Custom tabs, validation rules, Approval Processes, Custom Hierarchy, and Formula Fields for automating business logic.
• Batch assignment of accounts and Packages based on organizational changes.
• Created permission sets to give field access to few users in the same profile.
• Build Visualforce page to capture the primary contact of Opportunity Contact Role

Confidential

Salesforce Developer/Admin

Platform: Salesforce

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Successfully maintained global daily administration and support of Salesforce Veeva applications including user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Veeva.com/Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Sound knowledge in iRep .
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports.
• Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Confidential

Application: Siebel 8.1.1.10

Database: Oracle

Responsibilities:

• Worked on Siebel Open UI Desktop Platform.
• Developed Service Request List Screen as that of a Customer Portal Application.
• Minimize and maximize the applet.
• Trapping Drilldown and displaying more data of a particular field.
• Performed data cleanup, extraction and mass changes using Data Loader
• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options
• Created new Visualforce pages, Components.
• Designed and deployed Custom tabs, validation rules, Approval Processes, Custom Hierarchy, and Formula Fields for automating business logic.

Confidential

Siebel Admin

Environment: Application: Siebel Sales 7.8, 7.7 and 8.1, Siebel Callcenter 7.7, Siebel Finance 7.8 and 8.1

Database: Oracle 10g.

Operating System: Windows, UNIX, LINUX.

Responsibilities:

• Involved in administration of the Test, Dev, QA and Prod environments (Siebel) Project.
• Have written batch files for Repository migrations, srf replacements.
• Implemented perl/shell automation scripts to monitor servers, components and component logs.
• Analysed and resolved the server related issues.
• Supported the development team by providing DB extracts, helped in setting up local databases, check in-checkout and compilation tasks.
• SRF and Repository Migrations from one environment to another environment.
• Performed DDL synch and generated Browser scripts.
• Created jobs for generating and Dropping Triggers.
• Created users in Siebel applications and Database.
• Automation patches installations.
• As an admin ensuring all the Siebel applications are up and running.
• Recycling of servers
• Created new components and modified component parameters.
• Monitoring the interfaces, and resolving the issues
• Handled various releases, supported Dev team in performing the release.
• Performed employee data loads through EIM.
• Customized screens views and applets using SIEBEL objects.
• Created Work flows to create a new Invoice on click of a custom button in Order Screen.
• Developed Business Service to carry forward Line Items in to Invoice Screen.
• Wrote Script to invoke work flow.
• Worked on User Properties.
• Handled critical requirements and resolved complex functionalities by using configuration and scripting.
• Configured drilldowns, Static, Dynamic and Hierarchical pick lists.
• Enhancement of functionality of SIEBEL business components using Joins, Links, MVG and Pick Applets.
• Created PDQs according to requirements, Worked on User properties.
• Involved in Low Level Documentation and interacted with the testing team for writing test scripts.
• Worked on symbolic strings.

Confidential

Developer

Environment: Application: Siebel Finance

Database: Oracle 10g.

Responsibilities:

• Customization of Siebel application.
• Created MVGS, Pick Applets, links.
• Worked on Inbound, Outbound Web Services as per the requirements.
• Creation of Workflows and related components.
• Simulation of workflows.
• Creation of Business Services and WSDL Files.
• Created Internal and External IOs.

Confidential

Developer

Environment: Application: Siebel Call Centre.

Database: Oracle 10g.

Responsibilities:

• Configured Business Components, Applets, Toggle Applets, User Properties, MVG’S, Pick lists, and Drilldowns.
• Created Views for Products - Products Service Notes and Assets - Assets Service Notes & Service Requests.
• Created State model to restrict data changes in Service Requests Screen.
• Worked on DVM to validate Service Request like Service Request can be closed nly if all the activities associated to that service request are closed.