PROFESSIONAL SUMMARY:

• 5+ years of experience in IT industry and 4+ years’ involvement in the Salesforce as Salesforce Developer, Administrator, Analyst, Classic to Lightning migration, Lightning component development.
• Good knowledge on all phases of software development lifecycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, and support.
• Experience working in Agile/Scrum development methodology, involved in Requirement gathering, Analysis, Design, Development, Configuration, Customization, Administration, and application Support on Salesforce.com and Force.com Platform across various industry verticals.
• Worked on Customization, Configuration, Security Controls, creating profiles, roles, users, record layouts and email services.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform .
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experienced in data transformation and integration using SOAP API, REST API, and Apex Data Loader.
• Good experience in the roll - out of Lightning Experience to users and developed visual force pages with lighting design system styles to support Lightning experience.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Developed Lightning components using salesforce Lightning framework and experience with Components, Controllers, and Handlers.
• Hands-on lightning application development experience using SLDS and used custom CSS, Images, Icons in the Visual force pages, Components to have lightning experience.
• Maintained a holistic view of all business processes and users in the system and identify cross-functional impacts regarding configuration, process, workflows, and reporting.
• Highly skilled in the reporting function within Salesforce with the ability to create and troubleshoot complex reports and dashboards.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP web services.
• Extensive Knowledge on Salesforce Relationships like Many to Many, Look up and Master-Detail Relationships
• Expertise in APEX, Visualforce, SOQL, SOSL and API.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.
• Developed test classes and test methods to ensure maximum code coverage in production instance
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Good business knowledge of Sales Force.com in the areas of Sales, Service Cloud.
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Deployment, deployments from one environment to different environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, SOQL, SOSL Apex Scheduler, Lightning Components, Lightning Events, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers)

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, JQuery, Shell Scripts and Web service

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Salesforce Developer

Responsibilities:

• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created many Lightning Components and server-side controllers to meet the business requirements
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created Lightning Component Tabs and Visualforce Tabs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Apex Triggers, Apex Classes and Apex pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used Lightning process builder for visualizing and creating automated business processes.
• Managed Contract and Order Management process which includes product and service configuration, quote creation, pricing structure, billing statement.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visual force and controlled the content in these templates using Components and controller class.
• Involved in identifying, planning and implementing new Salesforce.com features and functions (workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Created reports and dashboards.
• Integrated the Web Services for extracting the data from external systems.
• Designed and developed Service cloud and integration.
• Worked with third party java tools to integrate with salesforce for processing the data into salesforce database.
• Involved in setup and configuration of Sales and Marketing and Case Management application.
• Configured Knowledge Base and Data categories for the Customer service representatives.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Lightning Components and Controllers, Custom Objects, Custom Tabs, Web Services Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Confidential, New Haven, CT

Salesforce Developer/Admin

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Test classes for all the Apex classes and Triggers with minimum 75% code coverage for triggers and classes.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Implemented the requirements on Salesforce.com Lightning platform and Force.com IDE Plug-in using Eclipse.
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created Wave datasets from using internal Salesforce data and external data sources.
• Capturing BI requirements and designing dashboards in Wave Analytics.
• Used Single sign-on, SAML settings to enable the user to login to various applications.
• Experienced is installing Informatica for both Sandbox and Production environment through App Exchange. athWorked on Migrating data from third parties like cloud box, NetSuite, Oracle, SQL Server, local system files (CSV) to Salesforce using Informatica.
• Used Demand Tools for data reduplication, normalization, standardization, comparison, import, export and mass delete for records.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Experience Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services.

Confidential, Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Worked on both Administration and Development of the project.
• Worked on benefit cloud usage utilizing Cases, and actualized Email-to-Case, Escalation and task rules.
• Worked with usage accomplices in moving Oracle Right Now bases benefit stage to Salesforce Sales cloud.
• Created pinnacle REST web benefit classes for outer applications to get to Salesforce information from different items.
• Worked on designing groups to interior representatives, outer clients and created Visualforce pages with association CSS.
• Created benefit reassures and empowered for client with jabber and replies in the administration cloud.
• Deployed salesforce parts from sandbox to creation utilizing Force.com Change Set and Eclipse.
• Implemented administrations to help Service cloud execution, which incorporates Order Status Query, Asset/item query, Claim status query, Up-Sell and Cross-offer related administrations.
• Involved in uploading of data through Data Loader.
• Involved in creating Approval Processes.
• Designed Webpages in the visual force.
• Established Securities at Application object and field levels.
• Designed different Webpages in Visualforce MVC for catching different client enquiries and made different User interface according to the prerequisites of Customers.
• Managed Users, Profiles, Roles, Permission sets, Groups and Queues in the association.
• Performed customization of Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Opportunity Line Items, Price books, Products, Attachments and Custom Objects.
• Created Relationships, Formula Fields, Validation Rules, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links, List Views, Dependent pick lists.
• Built a few reassure to help benefit reps rapidly perform query for Request status, assert status, carport part, ordering structure ERP Integration components.
• Involved in Service Console customization, Macros, Knowledge administration, Interaction Channel setup, Case Management, Live Agent design.
• Designed and executed various Tests cases.

Environment: Salesforce.com, Visualforce, Service Cloud, Service Console, MVC, Custom Objects, Custom Tabs, Email Handler, CSS, REST, Eclipse IDE, CSS, ERP, Oracle, JAVASCRIPT API.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on Setting up the business user’s access so they can login to Salesforce using SSO (Single Sign On), Site minder.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements and specifications. Agile Development Methodology was followed for the implementation.
• Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email- to- Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Developed Case Escalation rule to escalate the case depending on SLA.
• Involved in Functional, Regression, Integration, System and Performance testing of client server and web applications.
• Implemented JSON classes to convert JSON format content into local apex classes.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud
• Worked with scheduling Apex Batch jobs for processing large records. Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Used Salesforce Data Loader and Jitter bit Data Loader to import and export the data.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Created outbound messages and generated WSDL files for multiple end points.
• Consumed WSDL files into java platform by generating java API using axis tool.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.

Environment: Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Service Cloud, Sales Cloud, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, SRS, WSDL, SOAP.

Confidential

Java Developer

Responsibilities:

• Implemented the project according to the Software Development Life Cycle (SDLC).
• Implemented JDBC for mapping an object-oriented domain model to a traditional relational database.
• Created Stored Procedures to manipulate the database and to apply the business logic according to the user’s specifications.
• Develop front-end applications using JavaScript
• Design, develop, test, support and deploy desktop, custom web, and mobile applications.
• Develop and write high quality coding that meets customer requirements.
• Developed the Generic Classes, which includes the frequently used functionality, so that it can be reusable.
• Exception Management mechanism using Exception Handling Application Blocks to handle the exceptions.
• Designed and developed user interfaces using JSP, Java script and HTML.
• Involved in Database design and developing SQL Queries, stored procedures on MySQL.
• Used CVS for maintaining the Source Code.
• Logging was done through log4j.

Environment: JAVA, Java Script, HTML, JDBC Drivers, Soap Web Services, UNIX, Shell scripting, SQL.