Manager, Business Process Partner Resume

SUMMARY:

Strategic Thinker Achievement Driven Collaborative Customer Focused Problem Solver
Strategic thinker with proven track record of optimizing and improving processes to be customer focused; delivering value by collaboration within teams and cross - functionally;

RELEVANT KNOWLEDGE, SKILLS, ABILITIES:

RELEVANT PROFESSIONAL EXPERIENCE:

Manager, Business Process Partner

Confidential

Responsibilities:

Key contributor to the CEO’s and Office of the Australian Prime Minister’s purpose of delivering Australia's first national wholesale-only, open access broadband network to all Australians.
Embed process management capability around key competencies/skills, training and identification of process maturity & subsequent improvement activities (improvement workshops, visual management boards, resolution plan for maturity uplift) by coaching 200 Process Owners and Process/Business Analysts
Facilitated value-stream workshops to establish processes, baselining and benchmarking metrics measuring effectiveness, identifying KPIs and targets and aligning these with the overall company-wide dashboards
Engaged and coached the transformation community to adopt standardized organisational tools, template and processes ensuring consistency and familiarity leading to an improvement in reporting accuracy.

Business Process Management, Manager

Confidential

Responsibilities:

Engaged the business to develop the Process Hierarchy and determine Process Ownership to Level 4; Working closely with the stakeholder/process owners to identify and analyze core business processes and identifying improvement opportunities; developed mitigation plans for identified process risk and issues
Developed the Process Maturity Framework with the Process Excellence Team and Internal Audit to embed as part annual Process Assessment. Results of the assessment are tabled to the Board and accepted as standard for Confidential Group.
Worked with business units to develop process maps detailing business requirements using Value Added Chain Diagrams, Confidential Collaboration and Confidential Process Diagrams delivering clarity to the business
Develop process management training content and the supporting tool kit for 150 process owners

Business Process Management, Manager

Confidential

Responsibilities:

Developed Supply-chain organisation-wide Process Ownership and RACI matrix and detailed business process flows in consultation with the Process Owners and Leadership; led improvement teams to address delivery delays and forecast inaccuracies
Implemented Materials Requirement Planning tool to facilitate online purchasing and materials and production planning to fulfil customer order requirements resulting in successfully reducing inaccuracies in forecasting and material management.
Aligned and enforced the business processes for the entire supply chain starting from forecast to customer order management to delivery via the implementation of Salesforce.com
Launched Wireless Service provider.

Sales Director

Confidential

Responsibilities:

Responsible for annual sales revenue
Led a team of 3 to conduct the business study and delivered a detailed report on business process requirements for a large EPM (Enterprise Project Management) implementation amounting to Confidential to the client.
Analyzed previous sales trends and current market needs, recognized the need for a seminar targeting a niche EPM market segment, and facilitated the seminar execution, resulting in a response of about 100 participants from 42 companies.
Converted 5 companies to clients

Manager, IT

Confidential

Responsibilities:

Developed & successfully obtained stakeholder acceptance for the 3yr Strategic IT Plan
Project managed the design and implementation of Executive Dashboard and MIS across 15 area offices and major hospitals for nation-wide monitoring of Hospital Support Services. Totalling a total of 150 users
Coached and mentored all employees for the Confidential certification and subsequent recertification comprising non-patient care services and Incineration Services
Managed the complete Software Development Life Cycle of MIS Application across 23 area offices and major hospitals for nation-wide monitoring of Hospital Support Services. Totalling 400 users.
Managed the implementation of executive dashboard nationwide within a 3-month period from 3 separate organizations consisting of data from 174 hospitals. Totalling 350 users.
Developed formal interface and prioritization process between technical groups and business process owners for the resolution of issues.