CAREER OBJECTIVE:

To be a contributor in an organization that will utilize my acquired knowledge, skills and experience as a Certified Salesforce Administrator to perform administrative tasks, development, testing, implementation, documentation, and updates for the Salesforce system and other integrated applications.

SUMMARY:

• Proficient in industry best business practices and requirements to effectively utilize the functionalities of SFDC CRM business process.
• Expertise in most declarative tasks as a Salesforce administrator and advanced implementations tasks such as creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing.
• Proficient in CRM processes such as Data Management, Forecasting, Campaign Management, Lead management, and Pipeline Management, Account Management and Case management.
• Experienced in the use of Sales Cloud, Call Center, Force.com, Chatter collaboration and App - exchange on SFDC.
• Ability to implement various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficient in Security and sharing rules implementation at object, field, and record level for different users at different levels of the organization.
• Proficient in Requirements gathering, Business Analysis, Fit/Gap Analysis, Configuration, error-root cause analysis with minimal data, system testing, documentation, end user training and post go live support.
• Proficient in configuration of SFDC by interfacing closely with Business Users to meet business requirements.
• A skilled problem solver and an efficient team player with ability to effectively work in both independent and collaborative work environments.
• Possess strong interpersonal and human relation skills with good listening disposition and aptitude for details.
• Possess knowledge of SFDC Technology - Apex Custom Controllers, Apex triggers, VisualForce Pages, Force.com IDE.
• Microsoft Office (Access, Excel, Power Point, Project, MS Visio and Word).
• Possess excellent project management and resources planning skills.
• Ability to analyze, coordinate and ensure timely completion of activities including specification, solution, documentation, implementation and support.
• Ability to identify opportunities, develop focus and provide tactical solutions.
• Ability to work as a high-quality production support, testing and upgrade consultant.
• Ability to conduct seminars, make presentations and provide training to end users on Salesforce CRM.
• Comfortable in adapting to a dynamic environment that is subject to considerable changes in operations.
• Exceptional communicator with aptitude in professional service.

TECHNICAL SKILLS:

SFDC Technology: Apex Custom Controllers, Apex triggers, VisualForce Pages, Force.com IDE, Microsoft Office (Access, Excel, Power Point, Project, MS Visio and Word).

Proficient in: SAP Sales & Distribution module with ECC 6.0

Database: MS SQL Server, Oracle, MS Access.

Operating Systems: UNIX, Windows 95/98/2003, XP, Windows NT/2K

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

• Provide global day-to-day end-user support for all users and share best practices to enhance and increase Salesforce adoption.
• Maintain permissions and regularly audit security settings for roles, profiles and permissions sets.
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes.
• Perform system and data clean-up on a regular basis.
• Maintain and adjust sales territories when appropriate.
• Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity.
• Design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards.
• Maintain in-depth knowledge of Salesforce Lightning
• Support design, configuration, and deployment of system enhancements, such as Configure, Price, Quote (CPQ), digital customizable contracts, etc.
• Develop and maintain report folders and dashboards to improve system usability.
• Maintain a holistic view of all business processes and users in the system and identify cross-functional impacts regarding configuration, process, workflows, and reporting.
• Develop and maintain visual force, AppExchange, Force.com pages, and other third-party integrations.
• Document application use/flow and maintain training materials.
• Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption.
• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.

Business Process Principal/Salesforce Administrator

Confidential

Responsibilities:

• Participated in Salesforce.com Application Setup activities and customized the apps to suit the functional needs of the company.
• Communicated with various business user groups in gathering the requirements for Salesforce interface development and documented the Business and Software Requirements.
• Utilized Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Customized several salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

SAP - SCM/HPM Consultant

Confidential

Responsibilities:

• Designed and deployed SAP supply chain management solutions for fulfillment, logistics and transportation, warehouse management, and inventory management
• Designed and configured processes of IS Oil TAS Interface and Bulk Inventory reconciliation (Refinery stock and Terminal stock reconciliation).
• Implemented SAP solutions in Commodity Management/Trading, Treasury/Risk Management, Traders and Scheduler’s Workbench (TSW), Silo Management as well as Quantity Conversion Interface.
• Worked on moderately complex tasks for the deployment of new solutions and enhancements/fixes to existing solutions. These included, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design & functional specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination.
• Assisted in the selection, implementation, and production support of application packaged solutions using in-depth consulting skills and business knowledge to achieve expected business results.
• Assisted in the evaluation and selection of the best solution from many possible alternatives, to handle various business needs as they arise.
• Assisted in the coordination of the adoption of new business procedures resulting from system improvements, through the development of documentation, training, and communication plans.
• Worked in close collaboration with team members, end users and other IS departments in the design and implementation of projects to meet the changing support requirements.
• Facilitated communications between business and technology stakeholders to ensure that desired business outcomes are met.

Managing Director

Confidential, Grand Prairie, Texas

Responsibilities:

• Provided IT Services, Assessment, Network design, Virtualization, Security, Disaster Recovery, Infrastructure support and Product Procurement for top solution providers like Microsoft, Oracle, Dell, VMware, Cisco, Citrix, Sophes and more.
• Performed administrative functions including recruitment, training and supervision of support staff.

Probation Officer

Confidential, Dallas, Texas

Responsibilities:

• Provided supervision and counseling services in the rehabilitation of offenders.
• Performed risk assessments, diagnosis, investigations, crises intervention, case-management as well as court representations.