SUMMARY:

• Experience in a variety of business environments including, technology, pharmaceutical, and banking with a reputation for professionalism, integrity and innovation.
• Superior communication and listening skills including a strong client focus, and dedication to organizational objectives.
• Areas of expertise include vendor and supply management, sales and operation administration.
• Exceptional organizational skills, follow - through, with the ability to multi-task.
• Full understanding of how to complete tasks with a sense of urgency working in various high-volume environments.

PERSONAL SKILLS:

Professional communication, analytic/critical thinking, problem solving and decision making, time management, multitasking

TECHNICAL SKILLS:

Salesforce, Confidential ePortal, WebEx, Bond, Confidential Foosball, Doc Central/Exchange, Smartsheets, Confidential - CPR Look-up Tool, Microsoft Office 2013/2016, Business planning, Organization, SharePoint, HP Application Lifecycle Manager, FIS - WebCSR, FIS - Image Centre, Visa Risk Manager (VRM), RSA Archer (Contract Management)

PROFESSIONAL EXPERIENCE:

Technical Services Operations Manager

Confidential, RTP, NC

Responsibilities:

• Business driver to improve internal operations process for Confidential and the customer
• Single point of contact for operational issues
• Write processes and procedures for customized support services
• Represent customer needs to Confidential post-sales support teams and applicable organizations
• Provide updates to customers on escalated issues
• Facilitate customer meetings and attend customer calls
• Prepare weekly status reports
• Create and present customer kick-off presentations/ Create and present quarterly reports to customers

Senior Supplier Management and It Analyst

Confidential, Raleigh, NC

Responsibilities:

• Served as Supplier manager for a number of material and non-material relationships.
• Oversee and provide financial tracking, as well as contract and performance management, including service level agreements (SLAs), operational compliance monitoring and project management.
• Provide oversight and on-boarding and governance, compliance, risk and controls, ongoing due diligence in accordance with the Supplier Management RASI matrix and the Confidential Supplier Management Procedures
• Assist supplier managers with obtaining required due diligence documents from assigned vendors (i.e. SSAE 16 Reports, certificates of insurance, supplier code of conduct, etc.)
• Maintain a positive working relationship with suppliers, business partners, sponsors and internal partners
• Manage weekly incident management prioritization routines
• Ensure Root Cause Analysis documents are completed for high severity incidents
• Facilitate Incident Management Reporting into Supplier, FDICIA, OPS Risk and ERC dashboards
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• Serve as supplier manager for a number of non-material relationships., responsible for Oversee and provide financial tracking, as well as contract and performance management, including service level agreements (SLAs), operational compliance monitoring and project & and management Including the Provide oversight, and on-boarding, and governance, compliance, risk and controls.
• Ensure ongoing due diligence in accordance with the Supplier Management RASI matrix and the Confidential Supplier Management Procedures Input and & reconcile incident submissions/updates/status with HP Application Lifecycle Facilitate Incident Management Reporting into Supplier, FDICIA, OPS Risk and ERC dashboards
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Executive Assistant

Confidential, Raleigh, NC

Responsibilities:

• Created manuals for board meetings and enterprise risk committee meetings.
• Provided internal and external customer service by serving as liaison between executive management team, parent-company executives, clients, consultants and vendors.
• Managed day-to-day office functions including supply orders, maintenance requests, expense report preparation, and disseminating client inquiries.
• Coordinated confidential correspondence and circulated critical documentation with discretion.
• Scheduled domestic and international travel; assembled detailed itinerary manuals to ensure executive is thoroughly prepared prior to departure.

Administrative Assistant

Confidential, Raleigh, NC

Responsibilities:

• Specialized in entry of benefits census, reconciling benefit invoices and preparing payroll.
• Prepared sales material to drive revenue for internal and external clients.
• Provided support critical to success for local marketing team
• Managed email, and direct mail campaigns.

Treasury Specialist

Confidential, Raleigh, NC

Responsibilities:

• Evaluated and processed time-sensitive business-to-business transactions including wire transfers, stop payment requests and Confidential payments.
• Created daily cash reports and researched check returns and problem wires.
• Managed executive calendars, prepared expense reports, planned conferences, and coordinated travel.
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Administrative Assistant

Confidential, Raleigh, NC

Responsibilities:

• Analyzed and processed sales contracts
• Managed calendars, scheduled travel, coordinated meetings and planned special events
• Drafted and created AMI Newsletter

Sales Administrative Assistant

Confidential, Raleigh, NC

Responsibilities:

• Managed calendars, planned meetings on and off campus
• Created, reviewed and processed sales contracts
• Maximized customer service best practices to forge lasting relationships with clients and prospects
• Conducted outbound surveys to ensure customer satisfaction goals were met or exceeded on an ongoing basis
• Developed and maintained quality tracking reports
• Prepared expense reports, as well as board reports