PROFESSIONAL SUMMARY:

• 8 years of IT experience which includes 5+ years experience in the Salesforce.com CRM Platform and 3 years of experience with Java technologies.
• Proficient understanding of Salesforce.com CRM and its Development Life Cycle in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Experience in working on Salesforce.com Sandbox and Production environments.
• Experience with Sales and Service cloud implementations.
• Good understanding on Agile and Waterfall Methodologies.
• Possess comprehensive understanding of CRM business processes like Sales, Marketing, Campaign Management, Lead Management, Account Management, Case Management, Opportunities, Quotes, Activities, Forecasting, and Call Center.
• Salesforce.com expertise in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Workflows, Approvals and Validation Rules.
• Experience with best practice implementations using Process Builder, Apex (triggers, batch classes, and inbound email service classes), Visualforce pages.
• Experience in writing on Eclipse IDE using Force.com Plugin and Developer Console.
• Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com.
• Working experience with Lightning Component Framework , using Lightning component in Visualforce and adding to lightning component to salesforce1.
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
• Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto - responders in Pardot administrator.
• Experience in information transformations mapping, creating sessions, and workflows.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool.
• Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Having good knowledge on salesforce.com sharing rules and user access privileges. Used different data tools - Apex Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete
• Experience with Web Services API. Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAPUI and Workbench.
• Experienced in Java & J2EE Design patterns like MVC .
• Experience in deployment from Sandbox to Production using deployment tools like Force.com IDE,Force.com migration tool and Change Sets.
• Proficiency in Sales Cloud and Service Cloud features. Worked on Salesforce Communities and performed configuration and customization to client facing interface.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Hands on experience in Java , JSP, Servlets, REST Web services and WSDL.
• Experienced in web technologies like HTML5, CSS3, JavaScript, JQuery, Bootstrap, JSON, AJAX, XML,SASS .

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approval Processes, Process Builder, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML, CSS, AJAX, jQuery, JavaScript, JSON, XML, SOAP, WSDL, Web Services, REST

Programming Languages: APEX, JAVA,C,C++

Databases: MS SQL Server, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Schamburg, IL

Salesforce Admin/Developer

Responsibilities:

• Designed, developed and deployed Apex Classes , Controller Classes and Apex Triggers , Visualforce pages , components for various functional needs in the application.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Used Lightning Process Builder for Visualizing and creating automated business processes.
• Added Lightning Component to Lighting Pages and Record Pages.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.
• Created Visual force and HTML Email templates to be sent to the users depending on the action they perform after they log into the community.
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.
• Implement and integrate Salesforce & Pardot (enable features, connectors and data)
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lightning Pages and Record Pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented pick lists, dependent pick lists, lookups, Junction objects, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API .
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Animated client-side user interface elements on a visual Force page using jQuery.

Environment: Saleforce.com platform, Apex Data Loader, SOQL,SOSL CSS, AJAX, MS Excel, Visual Force Pages, Sandbox, Lighting Controller, SSO, Service Cloud, HTML, J-Query, Communities, MS Visio, Outlook, and Eclipse IDE Plug- in.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Worked with various salesforce.com objects like Accounts , Contacts , Leads , Opportunities , Reports and Custom Objects .
• Developed Apex Classes , Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and also Apex Classes , Apex Triggers .
• Worked on Apttus CPQ configuration and integration.
• Created and used Email templates in HTML, Custom (without using Letterhead), Text and Visual force.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business users.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Knowledge on Salesforce Lightning components to build custom applications.
• Upgraded some apps from Salesforce classic to lightening experience to develop rich user interface and better interaction of pages.
• Formatted and migrated the user data into Lightning Experience . Tested the Lightning components for small set of test users.
• Customized Lightning components were built using Java script on client side and Apex on server side.
• Replaced all standard buttons and actions with Quick Actions or Lightning Components.
• Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Implemented call center on Salesforce with CTI integration . Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Developed and maintain visual force , Force.com pages and integration to other third party solutions
• Maintained multiple user roles , security , profiles , workflow rules , etc.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally

Environment : Saleforce.com platform, Salesforce Lightning, Service cloud, marketing cloud, Apttus CPQ, Visual Force (Pages, Component & Controllers), CTI, Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards
• Created different workflow rules and Approvals, Email Templates to run the Territory and assignment rules
• Designed and developed the Custom objects , Formula fields , validation rules , Page layouts , components to suit to the needs of the application
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Implemented minor enhancements on standard objects like Campaigns , Leads , Accounts , Contacts , Opportunities , Dashboards and Reports
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Enhanced and maintained implementation of Salesforce Service and Sales cloud , Dashboard and Reports, Communities (Customer and Partner).
• Used Agile methodology and had a good experience in Scrums and sprint meetings .
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Developed Apex Classes , Apex Triggers , Apex Extension to develop visual force page
• Implemented CSS for VisualForce pages and experience working with Partner portal system

Environment : Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, SOQL, SOSL, Integration and Developer Console .

Confidential, Deerfield, IL

Salesforce Developer/Admin

Responsibilities:

• Worked with the business team members and stakeholders for requirement gathering throughout the planning and implementation.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules and approval process including Field updates and email alerts.
• Designing the custom web pages with visual force.
• Implemented Apex Controllers, Apex Classes & Triggers and linked them to manage the workflows Implemented in the system and Created profiles and implemented Object and field level security to hide critical information.
• Run weekly reports to ensure end users are following data entry standards and make changes when necessary.
• Developed Visualforce Pages to show customized content for certain things according to client need.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked on approval processes, High availability, workflow rules and customizations within salesforce.com.
• Involved in taking up ad-hoc requests from business
• Used Agile methodology and had a good experience in Scrums and sprint meetings.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates .
• Developed Apex Classes , Apex Triggers , Apex Extension to develop visual force page.
• Implemented CSS for Visualforce pages and experience working with Partner portal system
• Created Custom Objects and fields for transactional and contractual information and used SOSL query to search all objects including custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Page Loader, Workflow & Approvals, UML Tools, Email Services, Security Controls, Sales cloud, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Interacted with administration group to gather and analyze Business/Functional requirements and creating technical specifications.
• Developed Use Cases, class diagrams and sequence diagrams using Rational rose.
• Developing the application as per the requirements and business rules.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Responsible for source code and Version Control (VSS), Involved in integration and deployment.
• Involved in coding reviews and enhancement of application.
• Involved in Developing the Jquery, Java script, HTML, CSS.
• Establishing connectivity to Oracle database using Servlets.
• Retrieved the data from Oracle database using SQL queries.
• Deployed Enterprise application using Web logic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Used JUnit to implement test cases for Unit testing of modules.

Environment: Java 1.4, Servlet, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse, MySQL, HTML, CSS.

Confidential

Java Developer

Responsibilities:

• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications.
• Involved in Full Software Development Life Cycle (SDLC). Used Agile Methodology to develop the entire application.
• Designed and implemented the User Interface using HTML, CSS, JavaScript, JQuery and SQL Server.
• Developed Interfaces using JSP based on the Users, Roles and Permissions. Screen options were displayed on User permissions. This was coded using Custom Tags in JSP using Tag Libraries.
• Designed and developed database in Oracle.
• Worked in all the modules of the application, which involved front-end presentation logic developed using JavaScript.
• Developed CSS style sheets to give gradient effects. Developed page layouts, navigation and icons. Applied industry best practices and standards when project requirements were lagging.
• Implemented login page using HTML, CSS, jQuery, AJAX and JSON.
• Used JQuery plugins auto complete, validation, drag and drop and more exceptionally.
• Worked closely with QA team and fixed QA bugs as well as production issues.
• Worked on cross browser compatibility issues and fix the bugs pertaining to various browsers

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Dream weaver.